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Help Desk Manager Jobs in Minnesota (NOW HIRING)

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Manage the Help Desk Support Tickets through SharePoint * Provide initial triage and escalate Help Desk Service Tickets as needed. * Respond to support requests or system monitor alerts, which come ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Tusker

Help Desk Specialist

Duluth, MN · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Manage configuration changes of monitoring and management software to ensure the highest level of ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Job Title: Help Desk Analyst II Are you looking to take your IT career to the next level and ... Familiarity with ITIL practices or formal service management frameworks * A foundational ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/5/26 Wipro Limited ... manage client expectations and ensure zero escalations Provide application/ user access as per ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Level 10, LLC

Help Desk Technician

Mound, MN

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Level 10, LLC

Help Desk Technician

Mound, MN

$20/hr

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible ...

Nokomis Family Dental

Front Desk Manager

Minneapolis, MN · On-site

$32 - $38/hr

Our practice is built on going the extra mile to help our patients feel at ease, and we are looking for a Dental Front Desk Manager who shares that same passion for service. As the first point of ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/7/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Fury Motors

Sales Desk Manager

Forest Lake, MN

$100K - $150K/yr

About the Role The Sales Desk Manager is responsible for helping drive new and used vehicle sales performance by supporting the showroom process, structuring deals, coaching sales consultants ...

Fury Motors

Sales Desk Manager

Forest Lake, MN · On-site

$100K - $150K/yr

About the Role The Sales Desk Manager is responsible for helping drive new and used vehicle sales performance by supporting the showroom process, structuring deals, coaching sales consultants ...

Fastenal Company

Distribution Center Help Desk

Winona, MN · On-site

$40K - $43K/yr

Distribution Center Help Desk 2001 Theurer Blvd, Winona, MN 55987 MN100 Distribution Center Full-time Shift(s): MON TUE WED THU FRI 9:30am - 6:00pm OVERVIEW: Find your future at Fastenal! Our ...

BC Tech Pro

IT Help Desk

Plymouth, MN

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Minnesota

Help Desk Manager information

See Minnesota salary details

$36.7K

$82.1K

$121.9K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Minnesota is $82,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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For Help Desk Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Minnesota look for?

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Cities in Minnesota with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,057 per year, or $39.5 per hour.

Manager, Help Desk

Purpose Brands LLC

Woodbury, MN • On-site

$108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Help Desk Manager to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests, onboarding/offboarding, and lifecycle management of employee hardware and software tools.
This role is ideal for someone who is passionate about people and process, has a strong IT support background, and can lead teams in a high-growth, service-driven environment. The Manager will ensure timely and high-quality support while improving processes, tools, and employee satisfaction.
PURPOSE / IMPACT (Duties & Essential Functions)
  • Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
  • Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
  • Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
  • Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
  • Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
  • Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
  • Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
  • Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
  • Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
  • Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
  • Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
  • Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.

REQUIRED QUALIFICATIONS / EXPERIENCE
  • 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role.
  • Hands-on experience managing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows and macOS environments.
  • Proficient in supporting video conferencing platforms such as Zoom and Microsoft Teams.
  • Working knowledge of identity and access management platforms (e.g., Okta, Azure Active Directory).
  • Strong understanding of ITIL principles and experience with ticketing systems such as Zendesk or Jira Service Management.
  • Proven ability to manage onboarding/offboarding, asset tracking, and endpoint lifecycle processes.
  • Excellent communication, leadership, and problem-solving skills with a focus on customer service and team development.
  • Experience working with hybrid or distributed support teams across multiple time zones.
  • Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are a plus.

COMPETENCIES
  • People Leadership & Coaching
  • Service Excellence & Empathy
  • Process Optimization
  • Technical Troubleshooting
  • Communication & Documentation
  • Data-Driven Decision Making

SALARY: 84,000-$108,000
What's in it for you?
We offer a competitive salary along with exceptional benefits such as:
  • Medical, Dental and Vision Coverage
  • Hybrid Work Environment
  • Life and Disability Insurance
  • Unlimited Time off + Paid Holidays
  • Flexible Friday's between Memorial Day and Labor Day
  • 401(K) Savings Plan Matching at 4%
  • 10 Coaching and Therapy sessions
  • Mental Health Benefits
  • Brand Discounts & Reimbursements
  • In-house workout facilities
  • Professional Development Opportunities
  • Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
  • Remote optional: Fridays
  • On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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