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Help Desk Manager Jobs in Mankato, MN (NOW HIRING)

Taylor

IT Service Desk Support

North Mankato, MN · On-site

$20.50/hr

Help with troubleshooting hardware and software * Follow up with end users to ensure satisfactory ... Experience working as an IT help desk technician or in a similar end user support role We Would ...

Integral dx

Central Sales Desk Associate

New Ulm, MN · On-site

$16 - $20/hr

Originally established to help dealers meet the growing needs of their niche consumers, Integral dx ... Refer leads or business updates to Territory Managers * Set up new contacts in Outlook * Document ...

Integral dx

Central Sales Desk Associate

New Ulm, MN · On-site

$16 - $20/hr

Originally established to help dealers meet the growing needs of their niche consumers, Integral dx ... Refer leads or business updates to Territory Managers * Set up new contacts in Outlook * Document ...

Planet Fitness

Club Manager

Faribault, MN · On-site

$45K/yr

... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...

Planet Fitness

Club Manager

Mankato, MN · On-site

... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...

LifeWise Academy

Volunteer

Faribault, MN · On-site

... classroom management (as needed or directed) * Assist the teacher(s) with students who behave ... desk (away from other students) if the inappropriate behavior continues * Help with classroom ...

Planet Fitness - Baseline Fitness

Team Lead

Mankato, MN · On-site

$14.25/hr

Very involved in front desk related tasks: * Answering phone calls in a polite and friendly manner ... to Club Manager as needed. * Ensuring adherence to all company policies and procedures. * Help ...

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Help Desk Manager information

See Mankato, MN salary details

$37.2K

$83.1K

$123.4K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Mankato, MN is $83,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Mankato, MN?

The most popular types of Help Desk jobs in Mankato, MN are:

What are popular job titles related to Help Desk Manager jobs in Mankato, MN?

For Help Desk Manager jobs in Mankato, MN, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Mankato, MN look for?

The top searched job categories for Help Desk Manager jobs in Mankato, MN are:

What cities near Mankato, MN are hiring for Help Desk Manager jobs?

Cities near Mankato, MN with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Mankato, MN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $83,052 per year, or $39.9 per hour.

IT Service Desk Support

Taylor

North Mankato, MN • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Come Work with Us!

Taylor is proud to now offer "DailyPay".With "DailyPay",you can get paid on your very first day. No more waiting for direct deposit or a paper check!https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with bigplans for the future-and our people. Family owned and proud of it, we power our employees' potential and strive to createopportunityand security for every member of the team.We'repassionate about ourwork,we believe there is always a better way, andwe'rein this for the long haul.

Ready to build a career?It'stime to look at Taylor.

Your Opportunity: Taylor Corporation is seeking a Service Desk Support role;this role is crucial in providing initial support to employees / users, ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem-solvers with outstanding communication and end user service skills.

WorkAuthorization:
To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship.

Objectives of this role:

  • Provide quick and effective assistance with information technology systems

  • Guide end users remotely through systems configuration, troubleshooting, and maintenance

  • Listen attentively to end users' questions and concerns and offer optimal solutions

  • Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

Your Responsibilities:

  • Respond to tech inquiries via email, through online chats, over the phone, or in person

  • Inform end users about IT products and services

  • Walk end users step-by-step through the problem-solving process

  • Help with troubleshooting hardware and software

  • Follow up with end users to ensure satisfactory service

  • Communicate end user feedback to the appropriate internal team members

You Must Have:

  • Excellent problem-solving and analytical skills

  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

  • The ability to break down technological processes and deliver clear, step-by-step instructions

  • Patient, friendly demeanor with a great aptitude for listening

  • Strong verbal and written communication skills

  • Commitment to providing exceptional end user service

  • Team-oriented mindset with an openness to constructive feedback

  • Eagerness to learn new technologies and systems

  • Experience working as an IT help desk technician or in a similar end user support role

We Would Also Prefer:

  • Bachelor's degree in Information Technology, Computer Science or related field preferred, but not required

  • Proven experience in customer service or technical support role is advantageous

  • Strong communication skills, both written and verbal, with a customer focused approach

  • Familiarity with Window and MacOS operating systems

  • Basic understanding of networking concepts

  • Proficiency in Microsoft Office Suite and other common software applications

  • Ability to work independently and collaboratively in a fast-paced environment

  • Exceptional problem-solving sills and attention to detail

Theanticipatedhourly rate for this position is $20.50. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just onecomponentof Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay

The Employerretainsthe right to change or assign other duties to this position.

Taylor Corporationis an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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