Company Description Global Channel Management is a technology company that specializes in various ... Qualifications 2 years Call center customer service Escalations help desk Additional Information ...
Company Description Global Channel Management is a technology company that specializes in various ... Qualifications 2 years Call center customer service Escalations help desk Additional Information ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... Managed Service Providers (MSPs) * Corporate IT support environments * IT consulting firms * Multi ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... Managed Service Providers (MSPs) * Corporate IT support environments * IT consulting firms * Multi ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... Managed Service Providers (MSPs) * Corporate IT support environments * IT consulting firms * Multi ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... Managed Service Providers (MSPs) * Corporate IT support environments * IT consulting firms * Multi ...
IT Support Specialist Tier II
Gaylord, MN · On-site
$50K - $55K/yr
Managed Service Providers (MSPs)Corporate IT support environmentsIT consulting firmsMulti-site ... This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ...
Quick apply
IT Support Specialist Tier II
Gaylord, MN · On-site
$50K - $55K/yr
Managed Service Providers (MSPs)Corporate IT support environmentsIT consulting firmsMulti-site ... This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ...
Club Manager
Mankato, MN · On-site
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are ...
Quick apply
Club Manager
Mankato, MN · On-site
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are ...
Club Manager
Faribault, MN · On-site
$45K/yr
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are ...
New
Quick apply
Club Manager
Faribault, MN · On-site
$45K/yr
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are ...
New
Club Manager
Faribault, MN · On-site
$45K/yr
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...
New
Club Manager
Faribault, MN · On-site
$45K/yr
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...
New
Club Manager
Mankato, MN · On-site
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...
Club Manager
Mankato, MN · On-site
... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...
You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show ... Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product ...
You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show ... Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product ...
Customer Service Representative
Mankato, MN · On-site
$15.75 - $21.50/hr
... handling front desk related tasks such as answering phone calls, taking info calls and tours ... manager in training/team lead as needed. Help maintain the neatness/cleanliness of the club.
Customer Service Representative
Mankato, MN · On-site
$15.75 - $21.50/hr
... handling front desk related tasks such as answering phone calls, taking info calls and tours ... manager in training/team lead as needed. Help maintain the neatness/cleanliness of the club.
Customer Service Representative Nights and Weekend
Mankato, MN · On-site
$15.75 - $21.50/hr
... handling front desk related tasks such as answering phone calls, taking info calls and tours ... manager in training/team lead as needed. Help maintain the neatness/cleanliness of the club.
Customer Service Representative Nights and Weekend
Mankato, MN · On-site
$15.75 - $21.50/hr
... handling front desk related tasks such as answering phone calls, taking info calls and tours ... manager in training/team lead as needed. Help maintain the neatness/cleanliness of the club.
Customer Service Lead
Mankato, MN · On-site
Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi * Responsible for managing the customer service desk and cash ...
Customer Service Lead
Mankato, MN · On-site
Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi * Responsible for managing the customer service desk and cash ...
Customer Service Lead
Mankato, MN · On-site
Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines moving. * Responsible for managing the customer service desk and ...
Customer Service Lead
Mankato, MN · On-site
Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines moving. * Responsible for managing the customer service desk and ...
Volunteer
Faribault, MN · On-site
... classroom management (as needed or directed) * Assist the teacher(s) with students who behave ... desk (away from other students) if the inappropriate behavior continues * Help with classroom ...
Volunteer
Faribault, MN · On-site
... classroom management (as needed or directed) * Assist the teacher(s) with students who behave ... desk (away from other students) if the inappropriate behavior continues * Help with classroom ...
As a key member of our team, you'll help customers find the right equipment solutions while ... Self-motivated with the ability to manage multiple priorities * Comfortable working both at a desk ...
Quick apply
As a key member of our team, you'll help customers find the right equipment solutions while ... Self-motivated with the ability to manage multiple priorities * Comfortable working both at a desk ...
As a key member of our team, you'll help customers find the right equipment solutions while ... Self-motivated with the ability to manage multiple priorities * Comfortable working both at a desk ...
As a key member of our team, you'll help customers find the right equipment solutions while ... Self-motivated with the ability to manage multiple priorities * Comfortable working both at a desk ...
Guest Services Representative - Harmony Inn New Ulm
New Ulm, MN · On-site
$16/hr
General Manager About us Bird Dog Hospitality is a hotel investment and management company that ... Ultimately, you will help create a pleasant and memorable stay for our guests. Duties ...
Guest Services Representative - Harmony Inn New Ulm
New Ulm, MN · On-site
$16/hr
General Manager About us Bird Dog Hospitality is a hotel investment and management company that ... Ultimately, you will help create a pleasant and memorable stay for our guests. Duties ...
Team Lead
Mankato, MN · On-site
Very involved in front desk related tasks: * Answering phone calls in a polite and friendly manner ... to Club Manager as needed. * Ensuring adherence to all company policies and procedures. * Help ...
Quick apply
Team Lead
Mankato, MN · On-site
Very involved in front desk related tasks: * Answering phone calls in a polite and friendly manner ... to Club Manager as needed. * Ensuring adherence to all company policies and procedures. * Help ...
Community Education Site Operations and Safety Associate
Mankato, MN · On-site
$11.40 - $15/hr
Manage the daily sign-in/sign-out process. You will maintain accurate attendance records and ... Provide secondary support to instructors by helping supervise students and assisting with classroom ...
Community Education Site Operations and Safety Associate
Mankato, MN · On-site
$11.40 - $15/hr
Manage the daily sign-in/sign-out process. You will maintain accurate attendance records and ... Provide secondary support to instructors by helping supervise students and assisting with classroom ...
Community Education Site Operations and Safety Associate
Saint Peter, MN · On-site
$11.40 - $15/hr
Manage the daily sign-in/sign-out process. You will maintain accurate attendance records and ... Provide secondary support to instructors by helping supervise students and assisting with classroom ...
Community Education Site Operations and Safety Associate
Saint Peter, MN · On-site
$11.40 - $15/hr
Manage the daily sign-in/sign-out process. You will maintain accurate attendance records and ... Provide secondary support to instructors by helping supervise students and assisting with classroom ...
Help Desk Manager information
See Mankato, MN salary details
$37.2K - $45K
1% of jobs
$45K - $52.9K
6% of jobs
$52.9K - $60.7K
8% of jobs
$66.4K is the 25th percentile. Wages below this are outliers.
$60.7K - $68.5K
13% of jobs
$68.5K - $76.4K
14% of jobs
The median wage is $80K / yr.
$76.4K - $84.2K
17% of jobs
$84.2K - $92.1K
13% of jobs
$95.2K is the 75th percentile. Wages above this are outliers.
$92.1K - $99.9K
8% of jobs
$99.9K - $107.7K
7% of jobs
$107.7K - $115.6K
7% of jobs
$115.6K - $123.4K
5% of jobs
$37.2K
$83.1K
$123.4K
How much do help desk manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for help desk manager in Mankato, MN is $83,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
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The most popular types of Help Desk jobs in Mankato, MN are:
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For Help Desk Manager jobs in Mankato, MN, the most frequently searched job titles are:
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Job description
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
2 years
Call center
customer service
Escalations
help desk
Additional Information
$15/hr
CTH
About Global Channel Management
Sourced by ZipRecruiter
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austell, GA, US
Year founded
2009