How to become a help desk manager?

The qualifications that you need to start working as a help desk manager include leadership abilities and customer service skills. The degree requirements for this career can vary from employer to employer. In some cases, a help desk manager needs several years of experience in a customer support position. If your job involves technical support, you may need a degree in computer science or IT. Some companies, however, prefer to hire managers with a business degree or experience equivalent to a degree. A help desk manager also needs the ability to train support staff and set policies and practices.