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Help Desk Manager Jobs (NOW HIRING)

Riverside Health System Non-Providers

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...

New

Riverside

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide ...

New

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting. The Help Desk Manager will engage with ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

GDIT

Help Desk Manager

Fort Liberty, NC

Yes Help Desk Manager - TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

Hartwig Staffing

Help Desk Manager

Edmond, OK · On-site

$80K - $90K/yr

Hartwig Staffing has partnered with a well-known company in Oklahoma City that is looking to add a Help Desk Manager / Team lead to their team! Pay is $80K to $90K. Skills you need: * Lead enterprise ...

Integral

Help Desk Manager

Tysons, VA · On-site

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI · On-site

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support function and serve as the operational owner for ticket quality, service levels, knowledge management ...

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Help Desk Manager information

See salary details

$37.5K

$83.8K

$124.5K

How much do help desk manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for help desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities are hiring for Help Desk Manager jobs? Cities with the most Help Desk Manager job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Manager jobs? The top employers for Help Desk Manager jobs are:
What states have the most Help Desk Manager jobs? States with the most job openings for Help Desk Manager jobs include:
What job categories do people searching Help Desk Manager jobs look for? The top searched job categories for Help Desk Manager jobs are:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 7% Part Time, 7% Temporary, and 40% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Manager

Riverside Health System Non-Providers

$96K - $132K/yr

Full-time

Posted 2 days ago

Job description

Newport News, Virginia

Hiring Range

$96,400.00 - $132,550.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide direct support to Riverside Health System (RHS) end users. The Help Desk Manager is responsible for ensuring excellent IT support to end users through direct support as well as managing a Help Desk team and for maintaining and overseeing IT inventory and products by receiving, storing, and delivering items. This position provides technical support and guidance for key Supply Chain activities and initiatives supporting receiving, warehouse, logistics and inventory management for the RIS Storeroom. The manager performs a wide range of duties necessary to communicate and coordinate metrics for inventory control/management, procurement, and value analysis.
What you will do
  • Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform management functions to include hiring, orientation, performance evaluation, communicating department and company goals, etc.
  • Ensure that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and provide standard reports and statistics on a regular basis to business leaders regarding help desk performance as well as trends in issues that need to be addressed. Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles.
  • Ensure daily inventory operations are carried out efficiently and IT assets are accurately accounted for and issued to end users in an efficient and timely manner.
  • Actively participate in Process Innovation activities and projects. Serve as an IS representative on the RHS Value Analysis Team.
  • Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center.

Qualifications
Education
  • Bachelors Degree, Related Field of Study (i.e. Computer Science, Information Systems, Information Technology) (Required)

Experience
  • 5-6 years Recent relevant experience (i.e. Help desk, PC Tech, healthcare information systems) (Required)
  • 2 years Supervisory experience (Preferred)

Skills and Abilities
  • Customer service oriented
  • High adaptability
  • Effective communication skills

Licenses and Certifications
  • HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

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