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Help Desk Manager Jobs (NOW HIRING)

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

New

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

New

CAI

Help Desk Manager

Trenton, NJ · On-site

$60 - $64/hr

Help Desk Manager Req number: R8418 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 ...

New

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

GDIT

Help Desk Manager

Fort Liberty, NC · On-site

Yes Help Desk Manager - TS/SCI Required Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

E Logic

Help Desk Manager

Washington, DC · On-site

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

KBR

Help Desk Manager

Colorado Springs, CO

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and ...

Roseman

Help Desk Manager

Henderson, NV

Roseman University is looking for a Help Desk Manager who can combine technical expertise, outstanding customer service, and strong leadership skills to keep our campus community connected ...

New

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

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Help Desk Manager information

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$37.5K

$83.8K

$124.5K

How much do help desk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for help desk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

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Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Help Desk Manager

Ferris, TX • On-site

Ferris Independent School District
See more jobs at Ferris Independent School Districtexternal

Full-time

Posted 3 days ago

New

Job description

Position Type:
Technology
Date Posted:
8/26/2026
Location:
Ferris Administration Building
Please see the attachment for the job description for the HELP DESK MANAGER.
Attachment(s):
  • Help Desk Manager.pdf

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