Romulus, MI · On-site
$70K - $80K/yr
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support ... Qualifications * 5+ years of IT Service Desk or Help Desk leadership experience. * Experience ...
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Romulus, MI · On-site
$70K - $80K/yr
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support ... Qualifications * 5+ years of IT Service Desk or Help Desk leadership experience. * Experience ...
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Library Help Desk Manager Position Type: Regular Hiring Range: $33.94 - $40.72 per hour Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay ...
Santa Clara, CA · On-site
$33.94 - $40.72/hr
Library Help Desk Manager Position Type: Regular Hiring Range: $33.94 - $40.72 per hour Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay ...
$33.94 - $40.72/hr
Library Help Desk Manager Position Type:Regular Hiring Range: $33.94 - $40.72 per hour Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay ...
$33.94 - $40.72/hr
Library Help Desk Manager Position Type:Regular Hiring Range: $33.94 - $40.72 per hour Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay ...
Washington, DC · Hybrid
Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...
Washington, DC · Hybrid
Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...
Washington, DC · On-site
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and ...
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Washington, DC · On-site
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and ...
Washington, DC · On-site
Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...
Washington, DC · On-site
Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat. Oversee cross-trained IT personnel and stagger staff schedules to ensure ...
Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...
Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...
HRSM Help Desk Manager Candidates shall work to support requirements for Program Support and The Help Desk Manager Provide daily supervision and direction to staff who are responsible for phone and ...
HRSM Help Desk Manager Candidates shall work to support requirements for Program Support and The Help Desk Manager Provide daily supervision and direction to staff who are responsible for phone and ...
Salt Lake City, UT · On-site
$68K - $73K/yr
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...
Salt Lake City, UT · On-site
$68K - $73K/yr
The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, and III IT Support Specialists. This role ensures high-quality support services, manages ...
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Fairborn, OH · On-site
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
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Fairborn, OH · On-site
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have ...
A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have ...
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.
Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.
The Help Desk Manager is a key leader within the Upward Health Technology Department, responsible for ensuring high quality of work for the Upward Health Helpdesk and associated personnel. This role ...
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The Help Desk Manager is a key leader within the Upward Health Technology Department, responsible for ensuring high quality of work for the Upward Health Helpdesk and associated personnel. This role ...
Title: Helpdesk Manager Department: Information Technology ... Provision and Manage BYOD using MaaS360 (or equivalent MDM software). * Interfaces with VIP ...
Title: Helpdesk Manager Department: Information Technology ... Provision and Manage BYOD using MaaS360 (or equivalent MDM software). * Interfaces with VIP ...
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.
The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence.
Key Responsibilities
Qualifications
Why This Opportunity?
This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
Qualifications
Sourced by ZipRecruiter
Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Recruiting and staffing services
10,000+ Employees
San Ramon, CA, US
1948
