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Help Desk Manager Jobs in Arkansas (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and ... Maintain accurate records and call logs for management reporting. As needed, instruct end users in ...

TEKsystems

Help Desk Technician

Lowell, AR · On-site

$20 - $22/hr

Skills Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support Top Skills Details Help desk support,Troubleshooting,Customer service ...

TEKsystems

Help Desk Technician

Lowell, AR

$20 - $22/hr

Skills Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support Top Skills Details Help desk support,Troubleshooting,Customer service ...

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short Description: The Client is looking to fill positions that will be a part of the Applications Support Team providing ...

Nabholz Construction Services

Help Desk Support

Conway, AR

$17.50 - $23.75/hr

Follow standard help desk procedures. * Follow up with customers and users to ensure complete resolution of issues. * Redirect problems to correct resource. * Identify and escalate situations ...

Parkland Health

$14.50 - $18.75/hr

... Management experience or exposure. - Prefer entry level software design experience or exposure ... desk or help desk environment. - Must have an intermediate knowledge of computers, computer ...

Parkland Health

... Management experience or exposure. - Prefer entry level software design experience or exposure ... desk or help desk environment. - Must have an intermediate knowledge of computers, computer ...

TEKsystems

Service Desk Analyst

Lowell, AR · On-site

$20/hr

Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm - 11 pm 2 resources Help Desk - Primary Duties and Responsibilities: * Works in close coordination with project managers and ...

TEKsystems

Service Desk Analyst

Lowell, AR

$20/hr

Current needs: 1st Shift: 7 am - 4 pm 2 resources Mid-day shift: 2 pm - 11 pm 2 resources Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and ...

Fairmont

Front Desk Agent

Bentonville, AR · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

21c Museum Hotels

Front Desk Agent

Bentonville, AR · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

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See Arkansas salary details

$31K

$69.3K

$102.9K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Arkansas is $69,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $82,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Arkansas?

The most popular types of Help Desk jobs in Arkansas are:

What are popular job titles related to Help Desk Manager jobs in Arkansas?

For Help Desk Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Arkansas look for?

The top searched job categories for Help Desk Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Help Desk Manager jobs?

Cities in Arkansas with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $69,279 per year, or $33.3 per hour.

Help Desk Manager- Lowell, AR- Second Shift

Wachter, Inc.

Lowell, AR

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Wachter rating

8.6

Company rating: 8.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Wachter is looking for a full-time Help Desk Manager in Lowell, AR, for the 2 pm - 11 pm shift.
 
The Help Desk Manager is responsible for leading Wachter's multi-tier technical support operations, ensuring exceptional service delivery across incident management, request fulfillment, and customer support channels. This role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.

The ideal candidate is a strong people leader with experience managing technical support teams, enforcing service standards, optimizing workflows, and improving customer satisfaction. Success in this role requires strong operational discipline, leadership presence, analytical thinking, and hands-on experience with ServiceNow or similar ticketing platforms.

Responsibilities:
  • Lead and manage multi-tier Help Desk and technical support teams
  • Oversee daily operations across phone, email, chat, and ticketing queues
  • Ensure SLA compliance and timely resolution of incidents and service requests
  • Monitor workload distribution, staffing levels, queue health, and escalation management
  • Coach, mentor, and develop supervisors and technical support personnel
  • Drive continuous improvement initiatives focused on efficiency, service quality, and customer experience
  • Maintain compliance with ITIL processes, ISO standards, and internal operational procedures
  • Analyze support metrics, reporting trends, and performance data to identify improvement opportunities
  • Collaborate cross-functionally with IT, Operations, Engineering, and leadership teams
  • Support workforce planning, scheduling, hiring, onboarding, and performance management
  • Ensure proper documentation, knowledge management, and process consistency
  • Participate in incident reviews, root cause analysis, and corrective action planning
Qualifications:
  • 5+ years of Help Desk, Service Desk, or Technical Support leadership experience
  • Experience managing supervisors and high-volume support environments
  • Strong understanding of incident management, escalation management, and service delivery operations
  • Hands-on experience with ServiceNow or comparable ITSM platforms
  • Familiarity with ITIL frameworks and structured operational environments
  • Strong communication, leadership, and organizational skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience with KPI reporting, SLA management, and operational analytics
  • Bachelor's degree preferred, or equivalent combination of education and experience
Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits--No premium cost!
  • Life, AD&D and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings
$75 - $95 a year
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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