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Help Desk Assistant Jobs in Arkansas (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... Prioritize and schedule own workload. * Assist in coordination of changes, upgrades and new ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and ... Prioritize and schedule own workload. Assist in coordination of changes, upgrades and new products.

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

Title: ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short ... The candidate will be expected to assist in testing software changes to evaluate ease of use ...

TEKsystems

Service Desk Analyst

Lowell, AR · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our customer is looking to add to their help desk team. These individuals will need to ... Remotely configure/verify port configurations and network settings. * Assist with any other ...

TEKsystems

Service Desk Analyst

Lowell, AR

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Our customer is looking to add to their help desk team. These individuals will need to ... Assist with any other technical needs that we can meet for the teams as they arise. • Adhere to ...

Semiserve

IT Helpdesk Analyst

El Dorado, AR · On-site

Position Summary We are seeking a hands-on IT / Help Desk Analyst to support day-to-day IT operatio ... complex issues as needed. * Assist with deployment of IT projects, system upgrades, and ...

Eagle Bank and Trust

Be Seen First

Information Technology Support Specialist

Little Rock, AR · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... - Assist in troubleshooting and finding solutions for system/software errors. - Provide helpdesk support for a variety of issues, utilizing Help Desk Plus in SharePoint and ManageEngine Help Desk ...

Davidson Hospitality Group

Front Desk Agent

Little Rock, AR · On-site

$15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Agent

Little Rock, AR · On-site

$15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Little Rock Marriott

Front Desk Agent

Little Rock, AR · On-site

$15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Little Rock Marriott

Front Desk Agent

Little Rock, AR · On-site

$15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... empathy * Assist guests with recommendations and information about local attractions, dining ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Arkansas

Help Desk Assistant information

See Arkansas salary details

$8

$17

$27

How much do help desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk assistant in Arkansas is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Arkansas?

The most popular types of Help Desk jobs in Arkansas are:

What cities in Arkansas are hiring for Help Desk Assistant jobs?

Cities in Arkansas with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you

Help Desk Analyst

STI

Little Rock, AR • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 18 days ago

Job description

Title: Help Desk Analyst
Location: Little Rock, AR
Duration: 4+ Months
#ONSITE
Job Description:
The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in identifying issues, problem solving, and software functionality.
ON-SITE ONLY
AVAILABLE FOR EXTENSIONS
The Administrative Office of the Courts (AOC) is an agency within the judicial branch of government that works to support the state courts on behalf of the Arkansas Supreme Court. The Court Information Systems Division (CIS) is responsible for providing technological support to the state's courts, making court information available to the public, and developing and implementing online, court-related services. CIS is a team-based organization using the Disciplined Agile framework.
The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is primarily responsible for support AOC-provided court management applications. The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues. The Analyst will provide professional and prompt real-time support to customers seeking support for AOC applications.
Requirements:
Functional experience in supportingvarious applications and responding to user issues with functionality of thoseapplications.
At least 3 years in a fast-paced customer service role
Education: 4 year college degree preferred
Role Description:
  • Answer telephones and emails and provide support to application users
  • Identify, evaluate and prioritize customer problems and services.
  • Utilize all technical resources to solve customer problems.
  • Escalate unresolved calls to appropriate support staff or service group.
  • Adhere to defined Help Desk procedures and standards.
  • Participate in on-going testing, training and departmental development.
  • Maintain accurate records and call logs for management reporting.
  • As needed, instruct end users in the appropriate use of reference materials
  • Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
  • Read and comprehend technical service manuals and publications.
  • Detect and correct equipment errors.
  • Prioritize and schedule own workload.
  • Assist in coordination of changes, upgrades and new products.
  • Manage and report time spent on all work activities.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
  • Ability to work independently as well as part of a team environment.
  • Ability to work under pressure is an essential function of the job.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment

Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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