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Help Desk Assistant Jobs Near Me

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Ability to understand and follow processes established for the Service Desk. Skill - Required ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... assist higher-level information technology professionals in developing plans or installation ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

... assist end-users in the use of assistive technologies. • Stay informed about the latest ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position ... assist with keeping the desktop environment current and running optimally. This position will ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH · On-site

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Keep users informed with timely updates throughout the support process. * Assist with software ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

Nastech Global

Engineer

Columbus, OH · On-site

Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...

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How much do help desk assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.
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A map of the United States highlighting the number of Help Desk Assistant job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Assistant job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Analyst

STI

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Re-posted 3 hours ago

Job description

Title: Help Desk Analyst
Location: Columbus, Ohio
Duration: Long Term
Description:
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.

Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.

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