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Help Desk Assistant Jobs Near Me

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Core Responsibilities Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat. Assist users with system navigation, payment ...

New

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

S R International, Inc.

Help Desk Analyst

Columbus, OH · On-site

$25/hr

The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child ... Training & Documentation * Assist in developing training materials and deliver training sessions ...

New

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... assist higher-level information technology professionals in developing plans or installation ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH · On-site

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

JConnect Infotech

Service Desk Support

Columbus, OH · On-site

$18.75 - $25.25/hr

... assist end-users in the use of assistive technologies. • Stay informed about the latest ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.

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How much do help desk assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.
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Help Desk Assistant jobs near you
A map of the United States highlighting the number of Help Desk Assistant job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Assistant job openings in each state, with California having the most at 2 and Alaska the least at 0.

Help Desk Analyst

VIVA USA INC

Columbus, OH • On-site, Remote

$19.75 - $27/hr

Contractor

Posted 3 days ago

New

Job description

Remote
The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.
Core Responsibilities
Provide Tier 1 help desk support to child-serving providers and client staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to child-serving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.
Program & System Analysis
Analyze payment processing errors and recommend corrective actions.
Review system-related and non-system-related processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from client staff and providers.
Training & Documentation
Assist in developing training materials and deliver training sessions for client staff and child-serving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.
Program Consultation & Collaboration
Serve as a liaison with client Departments of Job and Family Services (CDJFS), child-serving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.
Additional Responsibilities
Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.
Skill - Required / Desired Amount of Experience
Prior experience working in a human services, customer service, or administrative support role. - Required
Some familiarity with client human services programs (e.g., childcare, children services). - Required
Experience using electronic documentation or case management systems - Required
Strong written and verbal communication skills. - Required
Strong organizational skills and ability to manage multiple tasks or deadlines - Required
Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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