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Help Desk Assistant Jobs in California (NOW HIRING)

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas. * Assisting ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Student Title Classification Information Quick Link Job Number SE208424 Position Information Department or Unit Name Service Desk Position Headcount 1 Position Title Service Desk Assistant Academic ...

Fowler Packing Company

Help Desk Specialist

Fresno, CA

$66.25/hr

Join Fowler Packing as a Help Desk Specialist! Looking for an opportunity to grow your career in a ... manner. - Assist with setting up and maintaining workstations, devices, and network systems ...

New

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

... assist with password resets in a timely manner from receipt of requestor. • Conduct statewide ... Required : • Two years of experience in a help desk environment (i.e. providing technical ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... and resolutions. * Assist with equipment inventory, asset tracking, and technology lifecycle ...

KBR

Help Desk Support

Coronado, CA · On-site

$67K - $91K/yr

Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting * Assist with ongoing system improvements, including ...

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

... agreements. * Assist with the installation, configuration, and maintenance of computers ... Identify and recommend opportunities to improve Help Desk processes, service delivery, and ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Responsibilities : • Serve as the first point of contact for help desk requests via ticketing ... • Assist with onboarding loan officers onto C2 systems (CRM, document tools, SSO) • Help ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Retain ownership of all issues/requests assigned until closure with end user agreement. * Assist ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... * Assist with overseeing the installation, operation, maintenance, and repair of hardware ...

Wood Rodgers

Help Desk Analyst

Roseville, CA

$19.75 - $24.75/hr

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier ... and resolutions. * Assist with equipment inventory, asset tracking, and technology lifecycle ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... * Assist with overseeing the installation, operation, maintenance, and repair of hardware ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... Support video conferencing, conference room AV, and remote-access tools * Assist with onboarding ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... * Assist with overseeing the installation, operation, maintenance, and repair of hardware ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in California

Help Desk Assistant information

See California salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk assistant in California is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in California?

The most popular types of Help Desk jobs in California are:

What cities in California are hiring for Help Desk Assistant jobs?

Cities in California with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $42,788 per year, or $20.6 per hour.

Service Desk Assistant

Chapman University

Orange, CA • On-site

$16.50/hr

Other

Re-posted 5 days ago

Chapman University rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

262nd of 627 rated colleges and universities

Job description

Posting Details
Student Title Classification Information
Quick Link
https://chapman.peopleadmin.com/postings/39971
Job Number
SE208424
Position Information
Department or Unit Name
Service Desk
Position Headcount
1
Position Title
Service Desk Assistant
Academic Year
Summer 2026
Term or Semester
Summer
Is this Role for an Undergrad or Grad Student?
Grad and Undergrad
Anticipated Pay Range
$16.50 - $16.50
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?
Orange
Approved Supervisor
James Starks
Supervisor Email
Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date
06/11/2026
Projected End Date
08/21/2026
Average number of hours per week
Up to 19 Hrs
Position Summary Information
Job Description Summary
The Service Desk Assistant plays a key role in providing support within the Leatherby Library to ensure seamless assistance for Chapman University end users.
Responsibilities
Service Desk Assistant Responsibilities
  • Offering guidance and troubleshooting for printing and computer-related issues in labs, classrooms, and public access areas.
  • Assisting with ID Keycard replacements.
  • Providing telephone and walk-up support documenting problems and providing solutions.
  • Recording end-user incidents and requests in the Service Desk ticketing system, adhering to established policies and procedures for task escalation and follow-up.
  • Maintaining a clean and organized environment by ensuring computer equipment, loaner laptops, and printers in the library are available and orderly.
  • Managing printers, ensuring functionality, and restocking paper and toner as needed.
  • Monitoring Chapman web and network services, as well as print queues, and promptly reporting service failures to the appropriate IS&T department.
  • Supporting equipment moves and computer deployments for labs and classrooms, including transporting equipment across campus.

Required Qualifications
Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.
Desired Qualifications
Candidates should have some knowledge or experience in these areas:
• Familiarity with the Orange campus buildings and office locations
• Windows 10/11
• MacOS
• Basic networking principles
• Microsoft Office suite
• Telephone etiquette
• Customer Service
Special Instructions to Applicants
Must have work availability: 8 am to 5 pm (Monday through Friday)
Budget Information
Is Federal work-study required?
With or Without FWS

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