1

Help Desk Jobs (NOW HIRING)

Help Desk

Alpharetta, GA ยท On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Help Desk

Trenton, NJ ยท On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term โ€ข Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. โ€ข ...

Help Desk

Washington, DC ยท On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Help DESK

Woodbridge, NJ ยท On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

Help Desk

Austin, TX ยท On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

Help Desk

Chicago, IL

$20.50 - $27.75/hr

Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis ...

HELP DESK

Augusta, ME

$20.25 - $27.75/hr

IT - 18B_Office of Information Technology_OIT - Help Desk Analyst 1 - EOM/Help Desk/ Tier 2 Hybrid - 18B 5 Work Location: Hybrid. Will work remotely except every other Wednesday they will be required ...

Help Desk

Chicago, IL ยท On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Help Desk

Phoenix, AZ ยท On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Help Desk

Phoenix, AZ

$19.75 - $26.75/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Help Desk

Phoenix, AZ ยท On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Help Desk Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Help Desk Analyst

Granger, IN ยท On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Help Desk Analyst

Granger, IN ยท On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Be Seen First

Help Desk Manager

Woodridge, IL ยท On-site

$80K - $100K/yr

Help Desk Manager Salary Range : $80,000 - $100,000 Reports to : Director of Information Technology Location : Woodridge, IL AMS Industries, Inc. is a leading mechanical contracting firm serving the ...

next page

Showing results 1-20

Help Desk information

See salary details

$12

$23

$33

How much do help desk jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

What cities are hiring for Help Desk jobs? Cities with the most Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk jobs? States with the most job openings for Help Desk jobs include:
Help Desk

Help Desk

Key Technical Resources Inc

Alpharetta, GA โ€ข On-site

$19.50 - $26.25/hr

Other

Posted 22 days ago


Job description

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities for Help Desk Technician

Manage Help Desk tickets in a timely manner

Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved

Document customer interactions

Resolve customer reported issues