Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we're ...
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Help Desk Technician
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we're ...
Help Desk Technician
Altoona, IA · On-site
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we're ...
Help Desk Technician
Altoona, IA · On-site
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we're ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk/Desktop Support Analyst
Ames, IA · On-site
$20 - $27.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys resolving ...
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Help Desk/Desktop Support Analyst
Ames, IA · On-site
$20 - $27.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys resolving ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
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Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Technician / Help Desk
Walcott, IA · On-site
$20.50 - $27.75/hr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Technician / Help Desk
Walcott, IA · On-site
$20.50 - $27.75/hr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
IT HELP DESK ASSOCIATE
Davenport, IA · On-site
As an Information Systems Help Desk Associate , you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point ...
IT HELP DESK ASSOCIATE
Davenport, IA · On-site
As an Information Systems Help Desk Associate , you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediatelevel IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediatelevel IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Quick apply
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate‑level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate-level IT support for internal clinic ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might look like? The Service Desk Technician II provides intermediate-level IT support for internal clinic ...
An IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development ...
An IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development ...
Help Desk information
See Iowa salary details
$11.97 - $13.77
2% of jobs
$13.77 - $15.58
6% of jobs
$15.58 - $17.39
12% of jobs
$17.89 is the 25th percentile. Wages below this are outliers.
$17.39 - $19.19
17% of jobs
The median wage is $20.64 / hr.
$19.19 - $21
16% of jobs
$21 - $22.80
16% of jobs
$23.71 is the 75th percentile. Wages above this are outliers.
$22.80 - $24.61
12% of jobs
$24.61 - $26.42
7% of jobs
$26.42 - $28.22
6% of jobs
$28.22 - $30.03
3% of jobs
$30.03 - $31.84
2% of jobs
$11
$21
$31
How much do help desk jobs pay per hour?
As of Jun 15, 2026, the average hourly pay for help desk in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.
Is AI replacing IT's help desk?
AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.
What jobs pay 2000 a day?
Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.
What jobs pay $10,000 a month without a degree?
Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.
What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are Help Desk jobs?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What does a help desk job do?
A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Iowa? The most popular types of Help Desk jobs in Iowa are:
What are popular job titles related to Help Desk jobs in Iowa? For Help Desk jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Iowa look for? The top searched job categories for Help Desk jobs in Iowa are:
What cities in Iowa are hiring for Help Desk jobs? Cities in Iowa with the most Help Desk job openings:
Job description
Company Description
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job Description
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
This role is focused on level-1 help desk phone support, primarily with system access issues and password
Support. The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the service desk team
initiate trouble tickets from a service desk system
answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
Qualifications
At least 3 years of relevant experience working in a technical IT call center environment.
HDS2
1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Additional Information
Thanks and Regards,
Jane Morgan
About Ask IT Consulting
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Holtsville, NY, US
Year founded
2008