You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
IT Service Desk Manager
Des Moines, IA · On-site
You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
IT Service Desk Manager
Des Moines, IA · On-site
You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
IT Service Desk Manager
Des Moines, IA · On-site
You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
IT Service Desk Manager
Des Moines, IA · On-site
You will lead and develop a team of help desk technicians, maintain service levels, and identify ... Manage the team through coaching, training and measuring performance. * Foster a positive and ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Help Desk Support
$19.50 - $26.25/hr
The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...
Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
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Job Title: IT Help Desk Support Technician Reports To: IT Help Desk Manager Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both ...
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Iowa City, IA · On-site
$19.50 - $26.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
Buffalo, IA · On-site
$21 - $28.25/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...
Help Desk Technician
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Create, track, and manage all IT support tickets through ticketing system, escalating issues when ...
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Help Desk Technician
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Create, track, and manage all IT support tickets through ticketing system, escalating issues when ...
Help Desk Technician
Altoona, IA · On-site
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Create, track, and manage all IT support tickets through ticketing system, escalating issues when ...
Help Desk Technician
Altoona, IA · On-site
$19.25 - $26/hr
Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Create, track, and manage all IT support tickets through ticketing system, escalating issues when ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk/Desktop Support Analyst
Ames, IA · On-site
$20 - $27.50/hr
... and managing user requests efficiently. Responsibilities: • Provide first-line technical ... help desk or desktop support in a detail-oriented environment. • Working knowledge of Active ...
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Help Desk/Desktop Support Analyst
Ames, IA · On-site
$20 - $27.50/hr
... and managing user requests efficiently. Responsibilities: • Provide first-line technical ... help desk or desktop support in a detail-oriented environment. • Working knowledge of Active ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Help Desk Support 3
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might ... Manage endpoint lifecycle including imaging, software deployment, asset tracking, and hardware ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might ... Manage endpoint lifecycle including imaging, software deployment, asset tracking, and hardware ...
Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
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Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might ... Manage endpoint lifecycle including imaging, software deployment, asset tracking, and hardware ...
Wondering what a day in the life of a full-time Help Desk Specialist II at The Iowa Clinic might ... Manage endpoint lifecycle including imaging, software deployment, asset tracking, and hardware ...
Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Technician / Help Desk
Walcott, IA · On-site
$52K/yr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Technician / Help Desk
Walcott, IA · On-site
$20.50 - $27.75/hr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Technician / Help Desk
Walcott, IA · On-site
$20.50 - $27.75/hr
Are you interested in working with a growing company that will help train and support you while you learn? Our Scale Technicians are on the road for an average of 1 week a month, installing a brand ...
Help Desk Manager information
See Iowa salary details
$35.2K - $42.7K
1% of jobs
$42.7K - $50.1K
6% of jobs
$50.1K - $57.5K
8% of jobs
$62.9K is the 25th percentile. Wages below this are outliers.
$57.5K - $64.9K
13% of jobs
$64.9K - $72.4K
14% of jobs
The median wage is $75.8K / yr.
$72.4K - $79.8K
17% of jobs
$79.8K - $87.2K
13% of jobs
$90.2K is the 75th percentile. Wages above this are outliers.
$87.2K - $94.7K
8% of jobs
$94.7K - $102.1K
7% of jobs
$102.1K - $109.5K
7% of jobs
$109.5K - $116.9K
5% of jobs
$35.2K
$78.7K
$116.9K
How much do help desk manager jobs pay per year?
What does a Help Desk Manager do?
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?
What Does a Help Desk Manager Do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

Full-time
Retirement, PTO
Posted 5 days ago
Job description
Kemin is seeking an IT Service Desk Manager to join our team in Des Moines, Iowa. This individual will play a strategic role in leading the service desk team, enhancing service delivery, and driving continuous improvement initiatives. In this role, you will oversee the day-to-day operations of one of our regional help desk teams, ensuring the efficient and effective resolution of technical issues while delivering a high level of service to our internal users. You will lead and develop a team of help desk technicians, maintain service levels, and identify opportunities to continuously improve our support operations.
It is required this role sits at our Worldwide Headquarters in Des Moines, Iowa.
Join the Kemin Team and Transform Lives!
We are a privately held, family-owned-and-operated global biotechnology company driven by curiosity and committed to transforming the quality of life for people, pets, and the planet.
We create solutions that strengthen health and wellbeing, provide nutrition and immune support for pets and production animals, safeguard the planet's natural resources, and protect the global food supply chain for generations to come.
We supply over 500 specialty ingredients for various industries, including human and animal health and nutrition, pet food, aquaculture, nutraceutical, food technologies, crop technologies, textiles, biofuels, and animal vaccines.
We employ 3,500 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, Egypt, India, Italy, San Marino, Singapore, South Africa, and the United States.
As a valued member of our team, you'll enjoy a comprehensive benefits package designed to support your financial, physical, and professional well-being:
- Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
- Health and Wellness Support: Stay fit and healthy with our fitness reimbursement for the whole family, access to an on-site fitness center, a restaurant offering seasonal fresh food options, and free fresh fruit in break areas.
- Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
- Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
- Service Opportunities: Make a positive impact with paid time off for service, partnerships with The World Food Programme and Habitat for Humanity, and local community initiatives.
- Oversee the staffing of the department, including the hiring, growth and development, and termination processes.
- Manage the team through coaching, training and measuring performance.
- Foster a positive and collaborative work environment, promoting teamwork, and open communication.
- Ensure timely and accurate resolution of technical issues and user requests.
- Handle escalations from the help desk technicians, providing guidance and support to ensure timely and appropriate resolution of complex issues.
- Develop and manage the help desk budget, ensuring that resources are allocated effectively, and expenses are controlled within approved limits.
- Develop and implement effective incident management processes and procedures to minimize service disruptions and ensure timely resolution of issues.
- Define and monitor key performance metrics for the help desk team, regularly analyze and report on performance to drive continuous improvement.
- Develop and maintain a knowledge base of known issues, FAQs, and solutions to facilitate efficient problem resolution and enhance the team's effectiveness.
- Collaborate with external vendors and suppliers to ensure the timely delivery of services, adherence to contractual agreements, and resolution of any service-related issues.
- Collaborate with the IT Department to assess and implement new technologies and tools that can enhance the efficiency and effectiveness of the business and of help desk operations.
- Act as a liaison between IT and the business, establish partnerships to successfully deliver technical solutions and service levels.
- Collaborate with IT Leadership to develop and implement strategic plans and identify opportunities for process improvements.
- Manage IT Support related projects in the region.
- Facilitate and assist with global IT projects in the region.
- Other duties/projects as assigned.
- Education and Employment:
- Bachelors Degree in Computer Science with 3+ years of experience
- Strong technical knowledge and understanding of computer systems, software, networks, and troubleshooting methodologies.
- Experience in incident and problem management processes and tools.
- Strong use of AI tools and systems to analyze data and processes as well as accelerating execution of workload tasks and functions.
- Proficiency in using help desk ticketing systems and customer support software.
- Proven experience as a Help Desk Manager or similar role.
- Proven experience in strategic planning, vendor management, and advanced problem-solving and critical thinking skills.
- Ability to analyze and interpret data and generate meaningful reports.
- ITIL framework preferred, but not required.
We are an equal opportunity employer. We consider all qualified applicants without regard to race, color, creed/religion, national origin, ancestry, citizenship or immigration status (where applicable), sex, sexual orientation, gender identity or expression, pregnancy/childbirth/breastfeeding or related conditions, age (40+), disability (including the use of a service animal), genetic information, marital status, familial or caregiver status, military or veteran status, status as a victim of domestic violence, reproductive health decisionmaking, and any other status protected by applicable federal, state, or local law. We also prohibit retaliation for raising concerns or participating in an EEO process. Applicants who need a reasonable accommodation to apply or interview can email TalentAcquisition.US@Kemin.com.
A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.
Kemin is a drug-free and tobacco-free campus.
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Employment Type: FULL_TIME