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Help Desk Manager Jobs in Iowa (NOW HIRING)

Dave & Buster

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk / Host

Des Moines, IA · On-site

$7.25 - $11.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk - Host

Davenport, IA

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk / Host

Davenport, IA

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk / Host

Des Moines, IA · On-site

$7.25 - $11.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk / Host

Des Moines, IA

$7.25 - $11.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Genesis Health Clubs

Front Desk Associate

Des Moines, IA · On-site

$10/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to ... If you're passionate about wellness, driven to help others, and excited to work hard and have fun ...

Genesis Health Clubs

Front Desk Associate

Clive, IA · On-site

$10/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to ... If you're passionate about wellness, driven to help others, and excited to work hard and have fun ...

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Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Iowa

Help Desk Manager information

See Iowa salary details

$35.2K

$78.7K

$116.9K

How much do help desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk manager in Iowa is $78,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Iowa?

The most popular types of Help Desk jobs in Iowa are:

What are popular job titles related to Help Desk Manager jobs in Iowa?

For Help Desk Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Iowa look for?

The top searched job categories for Help Desk Manager jobs in Iowa are:

What cities in Iowa are hiring for Help Desk Manager jobs?

Cities in Iowa with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,693 per year, or $37.8 per hour.

Weekend Front Desk Agent

Staybridge Suites

West Des Moines, IA

$16 - $17/hr

Part-time

Posted 13 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

Weekend Front Desk Agent

Saturday & Sunday, 7:00 AM–3:00 PM
Staybridge Suites West Des Moines
Part-Time | Approximately 16–24 Hours per Week
Pay: $16.00-$17.00 per Hour | Immediate Opening

Are you someone people can count on to stay calm, solve problems, and make others feel welcome?

Staybridge Suites West Des Moines is looking for a dependable and professional Front Desk Agent to manage our weekend morning guest experience. This is an important guest-facing position for someone who takes pride in providing excellent service, communicates confidently, and can be trusted to handle responsibilities independently after training.

Hotel experience is helpful, but it is not required. We are willing to train the right person who brings strong customer-service skills, reliability, good judgment, and a positive attitude.

Schedule

The following shifts are required:

  • Saturday: 7:00 AM–3:00 PM
  • Sunday: 7:00 AM–3:00 PM

One additional weekday shift from 3:00 PM–11:00 PM may become available. The weekend shifts are the core schedule, and any additional shift would be discussed before being added.

Applicants must be able to consistently work both Saturday and Sunday shifts and arrive ready to begin work by 7:00 AM.

What You’ll Do
  • Welcome guests and provide friendly, professional service
  • Complete guest check-ins and checkouts accurately
  • Answer phones and assist with questions, requests, and hotel information
  • Create, modify, and review reservations
  • Process payments and help maintain accurate guest billing
  • Respond to guest concerns calmly and work toward an appropriate solution
  • Communicate important information to housekeeping, maintenance, management, and the next front desk shift
  • Complete assigned shift responsibilities and hotel checklists
  • Keep the front desk and lobby clean, organized, and welcoming
  • Work independently while recognizing when management assistance is needed
What We’re Looking For

The strongest candidates will be:

  • Consistently dependable and punctual
  • Friendly, composed, and professional with guests
  • Comfortable handling several priorities at once
  • Detail-oriented when working with reservations and payments
  • Able to communicate clearly in person, over the phone, and in writing
  • Comfortable using computers and learning new hotel systems
  • Willing to take ownership of problems instead of passing them along
  • Able to follow procedures while using good judgment
  • Available every Saturday and Sunday from 7:00 AM–3:00 PM

Previous hotel, front desk, retail, restaurant, or customer-service experience is preferred but not required.

Why Join Our Team?
  • Consistent weekend daytime hours
  • Paid, hands-on training
  • Hotel employee travel discounts
  • Support from an experienced hotel team
  • Opportunity to learn reservations, billing, guest relations, and overall hotel operations
  • Opportunity for additional hours and professional growth
  • A position where your reliability and service directly affect the guest experience
Physical Requirements

This position requires standing, walking, and sitting throughout the shift; regularly using a computer and telephone; completing light front desk and lobby tasks; and lifting up to 50 pounds as needed. Essential job duties must be performed with or without reasonable accommodation.

Apply Today

We are reviewing applications promptly and would like to hire as soon as possible.

Please apply only if you can consistently work both Saturday and Sunday from 7:00 AM–3:00 PM. We are looking for someone who wants to become a dependable part of the team, not someone seeking occasional or temporary weekend work.


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What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs