VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
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VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
Technical Support Specialist - Level 1
$18.75 - $22/hr
Summary The Technical Support Specialist - Level 1 is an entry-level position that provides ... Accurately document details related to client support issues in help desk ticketing system and ...
Technical Support Specialist - Level 1
$18.75 - $22/hr
Summary The Technical Support Specialist - Level 1 is an entry-level position that provides ... Accurately document details related to client support issues in help desk ticketing system and ...
Batch Operator
$17.75 - $21.50/hr
... help desk - Answer phones - Resolve issues - Escalate to duty officer problems that cannot be ... an entry level capacity with minimal supervision. -Alert Program Manager of any problem(s ...
Batch Operator
$17.75 - $21.50/hr
... help desk - Answer phones - Resolve issues - Escalate to duty officer problems that cannot be ... an entry level capacity with minimal supervision. -Alert Program Manager of any problem(s ...
Entry-Level Sales Agent
Iowa City, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
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Entry-Level Sales Agent
Iowa City, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Entry-Level Sales Agent
Des Moines, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Quick apply
Entry-Level Sales Agent
Des Moines, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Entry-Level Sales Agent
Cedar Falls, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Quick apply
Entry-Level Sales Agent
Cedar Falls, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Entry-Level Sales Agent
Dubuque, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Quick apply
Entry-Level Sales Agent
Dubuque, IA · On-site
This is an outside sales positionyou'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...
Health Technician (Telehealth Clinical) (Advanced)
Des Moines, IA · On-site
$50K/yr
Equivalent combination of experience and education are qualifying for entry level for which both ... Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as ...
Health Technician (Telehealth Clinical) (Advanced)
Des Moines, IA · On-site
$50K/yr
Equivalent combination of experience and education are qualifying for entry level for which both ... Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as ...
IT Professionals
Milford, IA · On-site
... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...
IT Professionals
Milford, IA · On-site
... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...
Dispatch Customer Service Representative
Iowa, IA · Remote
$15/hr
In this role, you'll provide inbound customer support, help desk assistance, technical ... This is an entry-level position with paid training . No prior call center experience is required ...
Dispatch Customer Service Representative
Iowa, IA · Remote
$15/hr
In this role, you'll provide inbound customer support, help desk assistance, technical ... This is an entry-level position with paid training . No prior call center experience is required ...
In this role, you'll provide inbound customer support, help desk assistance, technical ... This is an entry-level position with paid training . No prior call center experience is required ...
In this role, you'll provide inbound customer support, help desk assistance, technical ... This is an entry-level position with paid training . No prior call center experience is required ...
IT Professionals
Milford, IA · On-site
... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...
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IT Professionals
Milford, IA · On-site
... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
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PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
Quick apply
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
Quick apply
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
Quick apply
PURPOSE The Project Engineer provides technical support and administrative help to Project Managers ... Prolonged periods of sitting at a desk working on a computer * Must be able to lift 20 pounds ...
... Helping People," join our team! Purpose Entry level real estate lending position with focus on ... Front desk duties * Other dual control assistance as needed. * Approving Wires and Cashier's Checks
... Helping People," join our team! Purpose Entry level real estate lending position with focus on ... Front desk duties * Other dual control assistance as needed. * Approving Wires and Cashier's Checks
Property Associate
$25 - $32/hr
... help shape a brighter way forward. Property Associate What this job involves: As a Property ... This entry-level position provides an outstanding opportunity to launch your career in commercial ...
Property Associate
$25 - $32/hr
... help shape a brighter way forward. Property Associate What this job involves: As a Property ... This entry-level position provides an outstanding opportunity to launch your career in commercial ...
Property Associate
Des Moines, IA · On-site
$25 - $32/hr
... help shape a brighter way forward. Property Associate What this job involves: As a Property ... This entry-level position provides an outstanding opportunity to launch your career in commercial ...
Property Associate
Des Moines, IA · On-site
$25 - $32/hr
... help shape a brighter way forward. Property Associate What this job involves: As a Property ... This entry-level position provides an outstanding opportunity to launch your career in commercial ...
Entry Level Help Desk information
See Iowa salary details
$11.97 - $13.77
2% of jobs
$13.77 - $15.58
6% of jobs
$15.58 - $17.39
12% of jobs
$17.89 is the 25th percentile. Wages below this are outliers.
$17.39 - $19.19
17% of jobs
The median wage is $20.64 / hr.
$19.19 - $21
16% of jobs
$21 - $22.80
16% of jobs
$23.71 is the 75th percentile. Wages above this are outliers.
$22.80 - $24.61
12% of jobs
$24.61 - $26.42
7% of jobs
$26.42 - $28.22
6% of jobs
$28.22 - $30.03
3% of jobs
$30.03 - $31.84
2% of jobs
$11
$21
$31
How much do entry level help desk jobs pay per hour?
As of Aug 4, 2026, the average hourly pay for entry level help desk in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.
What is an entry level help desk job?
Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.
What are the key skills and qualifications needed to thrive as an entry level help desk professional?
To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.
What is the difference between Entry Level Help Desk vs Technical Support Specialist?
| Aspect | Entry Level Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | Similar; often requires CompTIA A+ or Network+ certifications |
| Work Environment | Help desk or call center, primarily remote or on-site | Technical support teams, on-site or remote, often more specialized |
| Employer & Industry Usage | IT departments, MSPs, tech companies | IT service providers, tech companies, corporate IT teams |
| Common Search & Comparison | Yes | Yes |
Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.
What are some common challenges faced by entry level help desk professionals, and how can they overcome them?
Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Iowa? The most popular types of Help Desk jobs in Iowa are:
What are popular job titles related to Entry Level Help Desk jobs in Iowa? For Entry Level Help Desk jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Iowa look for? The top searched job categories for Entry Level Help Desk jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Help Desk jobs? Cities in Iowa with the most Entry Level Help Desk job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 7 days ago
Job description
The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.
We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
This position is 100% onsite, in-office.
Available Shift: Mon - Fri, 8 AM - 5 PM
Responsibilities:
Requirements:
Benefits:
Physical Requirements
This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
This position is 100% onsite, in-office.
Available Shift: Mon - Fri, 8 AM - 5 PM
Responsibilities:
- Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support
Requirements:
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Benefits:
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
Physical Requirements
This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:
- Sit or stand for extended periods
- Use hands and fingers for typing and computer work
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.