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Entry Level Help Desk Jobs in Iowa (NOW HIRING)

The 20

IT Support Desk Technician

Cedar Rapids, IA

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

Arete Technologies, Inc.

Batch Operator

Des Moines, IA

$17.75 - $21.50/hr

... help desk - Answer phones - Resolve issues - Escalate to duty officer problems that cannot be ... an entry level capacity with minimal supervision. -Alert Program Manager of any problem(s ...

True North Group LLC.

Entry-Level Sales Agent

Dubuque, IA · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

R&D Industries, Inc.

IT Professionals

Milford, IA · On-site

... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...

R&D Industries, Inc.

IT Professionals

Milford, IA · On-site

... entry-level positions to experts with multiple years of IT, technology, or sales experience. Depending on the position, duties could range from help desk support to computer programming, research and ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level help desk in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Iowa?

The most popular types of Help Desk jobs in Iowa are:

What cities in Iowa are hiring for Entry Level Help Desk jobs?

Cities in Iowa with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Iowa as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,229 per year, or $21.7 per hour.

IT Support Desk Technician

Cedar Rapids, IA

The 20
See more jobs at The 20external

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Available Shift: Mon - Fri, 8 AM - 5 PM

Responsibilities:

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements:

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
  • Competitive 401(k) participation with up to 4% contribution match
  • Certification reimbursement to support your continued development
  • Meaningful opportunities for advancement within a growing organization
  • A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

  • Sit or stand for extended periods
  • Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.