Service Delivery Supervisor
Plano, TX · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
20
12 jobs near Columbus, OH
Service Delivery Supervisor
Plano, TX · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Service Delivery Supervisor
Plano, TX · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Quick apply
Service Delivery Supervisor
Plano, TX · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for ...
Quick apply
The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for ...
The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for ...
The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for ...
IT Regional Service Technician
Novi, MI · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
IT Regional Service Technician
Novi, MI · On-site
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Quick apply
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Quick apply
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Quick apply
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries ...
Human Resources Administrator
Plano, TX · On-site
Are you a detail-oriented HR professional who thrives on keeping things running smoothly behind the scenes? We're looking for an HR Administrator to be the operational backbone of our HR team - the ...
Human Resources Administrator
Plano, TX · On-site
Are you a detail-oriented HR professional who thrives on keeping things running smoothly behind the scenes? We're looking for an HR Administrator to be the operational backbone of our HR team - the ...
Are you a detail-oriented HR professional who thrives on keeping things running smoothly behind the scenes? We're looking for an HR Administrator to be the operational backbone of our HR team -- the ...
Quick apply
Are you a detail-oriented HR professional who thrives on keeping things running smoothly behind the scenes? We're looking for an HR Administrator to be the operational backbone of our HR team -- the ...
Full-time
Posted 4 hours ago
Job description
The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure.
The Service Delivery Supervisor at The 20 oversees the delivery of IT services, supervising a team of technical professionals, and maintains strong client relationships in a fast-paced MSP environment. This role requires a balance of leadership, technical insight, and a commitment to quality service. The ideal candidate is proactive, detail-oriented, and focused on creating exceptional service outcomes.
Responsibilities Include but Not Limited To:
Required Skills & Experience:
Preferred Skills, Competencies & Knowledge:
Qualifications:
Physical Demands: The physical demands below describe the essential job functions needed to complete this job.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.
The Service Delivery Supervisor at The 20 oversees the delivery of IT services, supervising a team of technical professionals, and maintains strong client relationships in a fast-paced MSP environment. This role requires a balance of leadership, technical insight, and a commitment to quality service. The ideal candidate is proactive, detail-oriented, and focused on creating exceptional service outcomes.
Responsibilities Include but Not Limited To:
- Oversee the end-to-end delivery of IT services, ensuring timely resolution of service tickets and adherence to SLAs.
- Monitor ticket queues, prioritize work, and maintain accountability for resolution quality and documentation.
- Build and maintain strong client relationships, acting as the primary point of contact for escalations and service reviews.
- Identify opportunities for process improvements and implement enhancements to increase efficiency and client satisfaction.
- Lead, mentor, and support a team of service desk professionals, setting clear goals and fostering professional development.
- Track and report on key performance metrics, analyzing trends and identifying areas for operational improvement.
- Collaborate cross-functionally with internal teams including technical, sales, and operations to ensure smooth service delivery.
Required Skills & Experience:
- Excellent leadership, communication, and client-facing skills.
- Proven experience managing escalations and driving results within structured, process-driven environments.
- Experience with service metrics and reporting tools; ITIL certification is a plus.
Preferred Skills, Competencies & Knowledge:
- Active Directory, Intune, Azure AD and Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
- Kaseya BMS/VSA or similar RMM tools
- IT documentation platforms (e.g., IT Glue)
- Modern OS environments, scripting, or automation tools
Qualifications:
- Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience)
- 3-5 years of experience in a service delivery or technical management role (MSP experience preferred)
- Relevant certifications in Microsoft, networking, or service management are a plus
Physical Demands: The physical demands below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- May require travel dependent on company needs.
- Occasional need to lift and/or move up to 30 pounds
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.