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Entry Level Help Desk Jobs (NOW HIRING)

COREHIRE

Entry Level - Help Desk Tech

Marlton, NJ

$20 - $27/hr

Help Desk Technician I (Entry-Level) Type: Full Time Employment Location: Marlton, NJ (onsite) The Help Desk Technician I is an entry-level role providing first-response support for computer hardware ...

First Coast Security

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

TEEMA

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Entry level - Service Desk / Help Desk Analyst

Bend, OR · On-site

$20 - $25/hr

Help Desk Analyst Location: Bend, Oregon (100% Onsite) Position Type: Full-Time, Entry-Level Schedule: Flexible shifts available Monday - Saturday (operating window: 5:00 AM - 9:00 PM) Authorization ...

TEEMA

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Entry level - Service Desk / Help Desk Analyst

Bend, OR · On-site

$20 - $25/hr

Help Desk Analyst Location: Bend, Oregon (100% Onsite) Position Type: Full-Time, Entry-Level Schedule: Flexible shifts available Monday - Saturday (operating window: 5:00 AM - 9:00 PM) Authorization ...

TEEMA

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Entry level - Service Desk / Help Desk Analyst

Bend, OR · On-site

$20 - $25/hr

Help Desk Analyst Location: Bend, Oregon (100% Onsite) Position Type: Full-Time, Entry-Level Schedule: Flexible shifts available Monday - Saturday (operating window: 5:00 AM - 9:00 PM) Authorization ...

company652

Help Desk Specialist

Wallingford, CT · On-site

This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn. Job ...

Harbor IT

Help Desk I

Graham, NC · On-site

$16 - $21.75/hr

Help Desk 1 Technician Remote -but must be located in or near Graham NC. Company Overview: Harbor ... This entry-level position is ideal for someone passionate about technology and eager to learn in a ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for entry level help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.
More about Entry Level Help Desk jobs

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Cities with the most Entry Level Help Desk job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Entry Level Help Desk jobs?

States with the most job openings for Entry Level Help Desk jobs include:

What job categories do people searching Entry Level Help Desk jobs look for?

The top searched job categories for Entry Level Help Desk jobs are:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Entry Level - Help Desk Tech

Marlton, NJ

COREHIRE
See more jobs at COREHIREexternal

$20 - $27/hr

Full-time

Posted 24 days ago

Job description

Help Desk Technician I (Entry-Level)

Type: Full Time Employment

Location: Marlton, NJ (onsite) 

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support.

Key Responsibilities

  • Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
  • Accurately log problems and resolutions in the ticketing system.
  • Maintain and grow knowledge of products and services supported by the Help Desk team.
  • Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
  • Participate in the on-call rotation as scheduled.
  • Complete assigned training and certification requirements.
  • Perform other duties as assigned by the Help Desk Lead.

Required Skills & Qualifications

  • Genuine interest in technology and eagerness to learn.
  • Clear, friendly, and professional phone manner.
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple assignments with attention to detail.
  • Hands-on experience with Microsoft Windows Desktop Operating Systems.
  • Reliable transportation for on-site support.
  • Ability to lift and move PC system components as needed.