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Entry Level Help Desk Jobs (NOW HIRING)

Chesapeake Containment

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Charlotte, NC · On-site

$18.75 - $25.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Entry Level Help Desk

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

Central Peninsula Hospital

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63 - $25/hr

The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and Cortland Counties.

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63 - $25/hr

Description The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in both Madison and ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63/hr

Job Type Full-time Description The Arc Madison Cortland is looking for a full time and highly motivated individual for the Entry Level Help Desk Support I. This individual will provide support in ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

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Entry Level Help Desk information

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$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
More about Entry Level Help Desk jobs
What cities are hiring for Entry Level Help Desk jobs? Cities with the most Entry Level Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Entry Level Help Desk jobs? States with the most job openings for Entry Level Help Desk jobs include:
What job categories do people searching Entry Level Help Desk jobs look for? The top searched job categories for Entry Level Help Desk jobs are:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Chesapeake Containment

Charlotte, NC • On-site

$18.75 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.