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Entry Level Help Desk Jobs (NOW HIRING)

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth ...

First Soft Solutions

Help Desk Trainee

Monmouth Junction, NJ · On-site

$20.50 - $27.50/hr

The Help Desk Trainee will provide entry-level technical support within an IT environment, assisting users with hardware, software, and system-related issues. This role focuses on maintaining smooth ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

The help desk technician is the first line of support for the service desk and is responsible for ... Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

TEKsystems

Help Desk Support

Olathe, KS · On-site

$17.32 - $18.95/hr

The help desk technician is the first line of support for the service desk and is responsible for ... Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

TAD PGS, Inc.

Help Desk Technician

Huntsville, AL · On-site

$19.75 - $26.50/hr

The candidate should have a mix of entry-level technical and customer service skills and be ... Help Desk / Call Center / Technician Support: 1-3 years * Ability to communicate technical ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help Desk Support Technician to join a growing service desk team. This is an excellent opportunity for ...

New

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help Desk Support Technician to join a growing service desk team. This is an excellent opportunity for ...

New

Microspec

Help Desk Technician

Peterborough, NH · On-site

$20.50 - $27.75/hr

Help Desk Technician *NOT A REMOTE POSITION* Educational requirements: Associate's Degree in ... Sign-On Bonus Comprehensive Health Insurance Matching 401K plan annually after 1 year Entry-level 2 ...

TEKsystems

Help Desk Technician

Great Neck, NY

$70K/yr

... IT Help Desk Technician (MSP Environment) • Delivered Tier 1 technical support for multiple ... Experience Level Entry Level Job Type & Location This is a Permanent position based out of Great ...

TEKsystems

Help Desk Technician

Great Neck, NY

$70K/yr

... IT Help Desk Technician (MSP Environment) • Delivered Tier 1 technical support for multiple ... Experience Level Entry Level Job Type & Location This is a Permanent position based out of Great ...

City of Cocoa Beach

Help Desk Technician

Cocoa Beach, FL · On-site

$17 - $22.75/hr

City of Cocoa Beach is seeking a Help Desk Technician to provide technical assistance to employees ... background check • Entry level knowledge of networking concepts • Windows and/or macOS ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

More about Entry Level Help Desk jobs
What cities are hiring for Entry Level Help Desk jobs? Cities with the most Entry Level Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Entry Level Help Desk jobs? States with the most job openings for Entry Level Help Desk jobs include:
What job categories do people searching Entry Level Help Desk jobs look for? The top searched job categories for Entry Level Help Desk jobs are:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 35% Full Time, 61% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician (temporary position)

Help Desk Technician (temporary position)

Offset Strategic Services

Huntsville, AL • On-site

$19.75 - $26.75/hr

Full-time

Medical, Retirement

Posted 8 days ago

Job description

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on "Making a Difference" in the lives of our Department of Defense Customers, Communities and Employees. Our greatest strength is our people. We expect competence and character, and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission. OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting 1st month of employment. If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more!
OSS has an immediate opening for a Temporary Entry Level Help Desk Technician to provide services to the CIO for a valued US Army customer on Redstone Arsenal in Huntsville, AL. Our CIO customer provides IT support to over 2800 external/internal users. This position is a traditional 100% in-office position and is located on Redstone Arsenal. Note - Current SECRET Clearance required. Must be local candidate as position in on-site at Redstone and candidate must be immediately available.
DUTIES:
  • End-user support, ticket response, resolution, and escalation for apps/SP.
  • Respond to inquiries from computer users and assist in resolving IT problems.
  • Diagnose computer hardware and software issues.
  • Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
  • Diagnose the nature of the problem and walk the customer through the problem-solving steps.
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
  • Be proficient in the software and hardware used by the government.
  • Be able to readily provide guidance and resolve issues.
  • Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
  • Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
  • Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.

Required:
  • DoD Secret Clearance - Ability to obtain
  • High School Diploma or equivalent

Preferred:
  • Bachelor's Degree
  • A+ Certification - must obtain A+ Certification within 6 months of starting
  • Information Assurance Tech 2
  • Security +
  • CompTIA A+ Certification
  • Help Desk Experience

Offset Strategic Services, Inc. is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment of any kind. All qualified applicants will receive consideration for employment based on merit and qualifications, without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We prioritize fair treatment, respect, and equal access to opportunities for all employees and applicants.
If you require a reasonable accommodation during the application or hiring process, please contact us through the links provided on our website.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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