ZipRecruiter

Log In

2

Entry Level Help Desk Jobs (NOW HIRING)

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

MSP Hire, Inc.

Help Desk & Field Technician

Minneapolis, MN · On-site

$50K - $60K/yr

We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal ... We expect this role to be a step above an entry-level position and are looking for someone who can ...

DASI LLC

Help Desk Specialist Level I

Doral, FL · On-site

This position is an entry-level position and will be responsible for first level help desk support for remote and onsite users. This position is full-time onsite which provides technical and ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical ...

DaSi AG

Help Desk Specialist Level I

Doral, FL · On-site

This position is an entry-level position and will be responsible for first level help desk support for remote and onsite users. This position is full-time onsite which provides technical and ...

White-Wilson Medical Center,P.A.

Help Desk I

Walton, FL · On-site

$16 - $21.50/hr

Bachelor's Degree Preferred * 1-2 years of experience in a technical support or help desk role preferred, but entry-level candidates with relevant skills and a strong willingness to learn are ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also ...

Five Guys

System Support Specialist I

Alexandria, VA · On-site

The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

You might be a Help Desk Technician. If you are looking to work for a fast-growing company with an ... This is an entry-level role on CNWR's team, where you'll triage and resolve tickets, support users ...

next page

Showing results 1-20

All JobsEntry Level Help Desk Jobs

Entry Level Help Desk information

See salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for entry level help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
More about Entry Level Help Desk jobs
What cities are hiring for Entry Level Help Desk jobs? Cities with the most Entry Level Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Entry Level Help Desk jobs? States with the most job openings for Entry Level Help Desk jobs include:
What job categories do people searching Entry Level Help Desk jobs look for? The top searched job categories for Entry Level Help Desk jobs are:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Associate

Help Desk Associate

Mount Sinai Medical Center

Miami Beach, FL

$18.25 - $24.75/hr

Other

Medical, Life, Retirement, PTO

Posted 27 days ago

Job description

Service Desk Analyst - Help Desk

This is an entry level on-site/in-house role.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner

Requirements:

  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

Apply