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Entry Level Help Desk Jobs in Miami, FL (NOW HIRING)

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL

$18.25 - $24.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

This is an excellent opportunity for an entry-level IT professional seeking to develop technical ... Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

VPN connectivity * Entry-level server support * Hardware issues * Line of business support * Office ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

VPN connectivity * Entry-level server support * Hardware issues * Line of business support * Office ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$14/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$13 - $14/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$13 - $14/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$14/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$12 - $12.50/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$12 - $12.50/hr

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk Overnight

Pompano Beach, FL · On-site

  • Retirement

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Smart City Networks

Technician I - Part Time

Miami Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Miami, FL

Entry Level Help Desk information

See Miami, FL salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk in Miami, FL is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Miami, FL? The most popular types of Help Desk jobs in Miami, FL are:
What job categories do people searching Entry Level Help Desk jobs in Miami, FL look for? The top searched job categories for Entry Level Help Desk jobs in Miami, FL are:
What cities near Miami, FL are hiring for Entry Level Help Desk jobs? Cities near Miami, FL with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Miami, FL as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,984 per year, or $22.1 per hour.

Help Desk Associate

Mount Sinai Medical Center

Miami Beach, FL

$18.25 - $24.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Service Desk Analyst - Help Desk

This is an entry level on-site/in-house role.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

  • Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
  • Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
  • Monitors open call issues and escalates to appropriate IT resources
  • Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
  • Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
  • Assigns unresolved calls to appropriate resources
  • Provides follow up, communicates resolutions, issues and delays to users in a timely manner
  • Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
  • Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
  • Demonstrates competency in learning about the most common hardware issues
  • Applies knowledge received from in-services, classes, seminars, etc
  • Provides hardware and software support as needed
  • Delivers on commitments to user community within timeframes established by policy and procedure guidelines
  • Answers phones in a timely, courteous and professional manner

Requirements:

  • 1 year experience as Service Desk Support or troubleshooting PC's preferred
  • Associates Degree
  • A+ and/or N+ or equivalent experience preferred
  • Excellent Customer Service and Communication Skills

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

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