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Help Desk Manager Jobs in Miami, FL (NOW HIRING)

Ascension Federal Services, Inc.

Help Desk Lead

Miami, FL · On-site

Responsibilities : • Lead and manage the help desk team to deliver exceptional technical support to end-users. • Coordinate and prioritize help desk tickets to ensure timely resolution. • ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123 ... Manage global authentication support operations, ensuring efficient troubleshooting of user access ...

SOSi

Help Desk Lead

Doral, FL · On-site

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

SOSi

Help Desk Lead

Doral, FL · On-site

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall manage global authentication support operations, ensuring efficient ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... The contractor shall manage global authentication support operations, ensuring efficient ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

The ideal candidate will provide technical assistance to users, manage device configurations, and ... Qualifications: 2+ years of help desk or IT support experience. Strong hands\-on experience with ...

Marlabs LLC

Help Desk Specialist

Miami, FL · On-site

Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Manage IT Assets & Systems Install, configure, and update software and hardware Maintain user ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

ORA_ON_SITE Description SAIC has an immediate opening for a Help Desk Technician to support the ... Creates tickets within the Remedy IT Service Management (ITSM) tool. * Troubleshoots and repairs ...

SAIC

Help Desk Specialist

Homestead, FL · On-site

Description SAIC has an immediate opening for a Help Desk Technician to support the Special ... Creates tickets within the Remedy IT Service Management (ITSM) tool. * Troubleshoots and repairs ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Miami, FL

Help Desk Manager information

See Miami, FL salary details

$34.7K

$77.6K

$115.3K

How much do help desk manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for help desk manager in Miami, FL is $77,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Miami, FL?

The most popular types of Help Desk jobs in Miami, FL are:

What are popular job titles related to Help Desk Manager jobs in Miami, FL?

For Help Desk Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Miami, FL look for?

The top searched job categories for Help Desk Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Help Desk Manager jobs?

Cities near Miami, FL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $77,572 per year, or $37.3 per hour.

Help Desk Lead

Ascension Federal Services Inc.

Miami, FL

Full-time

Re-posted 19 days ago

Job description

Help Desk Lead

Location: Miami, FL, 33101

CLEARANCE: TS/SCI
Job Description

We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.

Key Responsibilities
  • Lead and manage the help desk team to deliver exceptional technical support to end-users.
  • Coordinate and prioritize help desk tickets to ensure timely resolution.
  • Provide advanced troubleshooting and technical support for hardware, software, and network issues.
  • Develop and maintain help desk documentation, procedures, and knowledge base articles.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Monitor help desk performance metrics and generate reports for management.
  • Assist in the implementation of new IT systems and upgrades.
Qualifications
  • Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
  • Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
  • Excellent problem-solving and communication skills.
  • Ability to manage multiple priorities and lead a team in a fast-paced environment.
  • Experience with help desk ticketing systems and remote support tools.
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
How to Apply

If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.

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