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Help Desk Manager Jobs in Columbus, OH (NOW HIRING)

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Powell, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Blacklick, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Lewis Center, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Columbus, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

New Albany, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

CFS

Help Desk Specialist

Westerville, OH

Help Desk Technician Columbus, OH | On-site $50k- $56k Overview We are seeking an experienced and customer-focused Help Desk Technician to support a fast-paced manufacturing environment. This role is ...

Cayuse Holdings

Help Desk Agent

Columbus, OH · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

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HR4Me

TP- HELP DESK TECHNICIAN

Columbus, OH · On-site

$19.25 - $26/hr

The Help Desk Technician will have strong customer service skills and a solid foundation in ... This role is responsible for deploying and maintaining workstations, managing user accounts within ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

OtterBase

Help Desk Technician

Columbus, OH

$22 - $26/hr

The Service Desk Analyst is responsible for providing excellent customer service and technical ... Utilize Incident Management and Request Fulfillment processes and the Knowledge Management tool as ...

vTech Solution

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst vTech can help you avoid the daunting task of writing and posting job offers ... Have the ability to work independently and as part of a team, the ability to manage time and ...

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See Columbus, OH salary details

$36.2K

$80.9K

$120.3K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Columbus, OH is $80,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,600.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Columbus, OH? The most popular types of Help Desk jobs in Columbus, OH are:
What are popular job titles related to Help Desk Manager jobs in Columbus, OH? For Help Desk Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Columbus, OH look for? The top searched job categories for Help Desk Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Help Desk Manager jobs? Cities near Columbus, OH with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 76% Full Time, 17% Part Time, and 7% Contract. Highlights an 96% In-person, 3% Hybrid, and 1% Remote job distribution, with an average salary of $80,924 per year, or $38.9 per hour.
Help Desk Manager - On Site Postion

Help Desk Manager - On Site Postion

New River Electrical Corporation

Granville, OH • On-site

Full-time

Posted 27 days ago

Job description

Application Instructions
Please complete the application completely and accurately.
Position Description
Position Summary
The Help Desk Manager will provide day-to-day leadership for the IT Help Desk staff as well as provide hands-on support for our internal customers. They will grow and nurture a culture of ownership, accountability, and follow through to ensure that every customer interaction results in an exceptional service experience. This role will be responsible for creating and maintaining processes, procedures, and documents that allow the Help Desk Team to deliver consistent customer service regardless of the individual that is called upon to provide the service. They will manage the ticketing system queue and will use experience and judgement to help the team prioritize tasks and activities to best support the business. The role will be a key IT partner to the business in ensuring our services align with business needs.
Duties/Responsibilities
  • Manage the quality of service provided by the Help Desk Team; identify service issues and take corrective action.
  • Mentor Help Desk staff on providing a high level of positive and efficient customer service to the business.
  • Liaise with business units to understand needs and ensure a high level of client satisfaction.
  • Develop, document, and implement appropriate Help Desk work flows to efficiently and consistently support the business users.
  • Build repeatable and consistent onboarding, offboarding and employee change processes in partnership with HR and business units.
  • Contribute to policy and procedure documentation and enforcement.
  • Prioritize queue of Help Desk tickets, issues, and requests.
  • Manage the workload and capacity of the Help Desk Team; identify capacity issues and take corrective action.
  • As needed, provide hands-on support and manage support escalations.
  • Build strong working relationships with department leaders.
  • Identify trends and perform investigation to determine root cause of complex Help Desk issues.
  • Identify key Help Desk metrics and create reporting to be able to identify opportunities for improvement, and work with the Help Desk Team to develop and implement appropriate solutions.
  • Provide basic IT training, orientation, and coaching to new and existing employees.
  • Assist with security and privacy management (both physical and virtual).
  • Assist with software license management and compliance enforcement.
  • Assist with projects relating to end-user computing (EUC) hardware and software.
  • Assist with equipment and software planning, purchasing, deployment, disposal (end of life), and reclamation.
  • Assist with emergency management and disaster recovery.
  • Partner with the rest of the technology department to help implement new technology solutions.
  • Compile technology and equipment research (trends, new technologies to consider, etc.).

Other Duties
  • Performs other duties as required.

Position Requirements
Qualifications
  • Bachelor's degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
  • 5 plus years of Help Desk Management experience
  • 8 years of Information Technology related experience
  • Experience with PCs, mobile phones, iPads, and software support
  • Experience supporting remote field personnel
  • Experience with desktop support running Microsoft Windows 10 or newer and Microsoft Office
  • Experience with Microsoft Entra ID and Exchange Online
  • Experience with incident management tools
  • Experience installing, configuring, and supporting software applications
  • Experience researching technical issues and finding best fit resolutions
  • Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems
  • Understanding of basic security principles, procedures, and policies
  • Demonstrated ability to communicate effectively with peers and all levels of management.
  • Strong leadership skills.
  • Strong interpersonal, written, and oral communication skills.
  • Ability to present ideas in a user-friendly language.
  • Comfortable working with all levels of the organization.
  • Strong organizational skills and demonstrated ability to be detail oriented.
  • Ability to work in a highly collaborative and consensus driven environment and comfortable with ambiguity and change in a fast-paced environment.
  • Must be willing to travel to remote sites

Equal Opportunity Employer
AAP/EEO Statement
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.

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