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Help Desk Manager Jobs in New York (NOW HIRING)

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Strong documentation discipline and experience with a ticket management system (Solarwinds)

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Strong documentation discipline and experience with a ticket management system. * Provide, on a ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... Manage, support, troubleshoot and repair hardware including printers, Macs, PC's; • Work with 3rd ... e-mail, phone, help desk ticketing system and in-person • Basic administration of E-Mail ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelor's degree preferred ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelor's degree preferred ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelors degree preferred ...

TEKsystems

Help Desk Analyst

Harrison, NY · On-site

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ... Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools ...

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ... Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in New York

Help Desk Manager information

See New York salary details

$41K

$91.7K

$136.2K

How much do help desk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for help desk manager in New York is $91,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in New York?

The most popular types of Help Desk jobs in New York are:

What are popular job titles related to Help Desk Manager jobs in New York?

For Help Desk Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in New York look for?

The top searched job categories for Help Desk Manager jobs in New York are:

What cities in New York are hiring for Help Desk Manager jobs?

Cities in New York with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $91,660 per year, or $44.1 per hour.

Help DESK

Global Channel Management, Inc.

Woodbridge, NJ • On-site

$18/hr

Contractor

Re-posted 20 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Help desk support needs A+, N+, or  any other OEM vendor certification

Help desk support  1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system


Help desk support must be team player

Additional Information

$18/hr

12months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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