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Help Desk Apprentice Jobs in New York (NOW HIRING)

U.S. Navy

IT Support Specialist

Sea Cliff, NY

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Haledon, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

South River, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Cedarhurst, NY

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Stirling, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Somerset, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Roosevelt, NY

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Linden, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

South Hempstead, NY

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Monroe, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Union, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Hewlett, NY

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Monroe Township, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Westfield, NJ

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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All JobsHelp Desk Apprentice JobsHelp Desk Apprentice Jobs in New York

Help Desk Apprentice information

See New York salary details

$12

$23

$32

How much do help desk apprentice jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk apprentice in New York is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What are the most commonly searched types of Help Desk jobs in New York? The most popular types of Help Desk jobs in New York are:
What cities in New York are hiring for Help Desk Apprentice jobs? Cities in New York with the most Help Desk Apprentice job openings:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,977 per year, or $23.5 per hour.

Unit Services Representative - Per Diem Days (7am-3:30pm)

Hackensack Meridian Health

Hackensack, NJ • On-site

$18.62/hr

Full-time, Per diem

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Hackensack Meridian Health rating

7.8

Company rating: 7.8 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.


The Unit Services Representative acts as a `welcome ambassador' to facilitate and maintain positive guest relations with our patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns. The Representative also performs clerical support for the unit and Nurse Manager.

  • Facilitates the flow of communication from patient, family member and/or visitor to hospital staff to maintain good working relationships essential to the accomplishment of assigned duties and enhanced delivery of health care.
  • Answers telephone in a courteous and professional manner.
  • Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner.
  • Assists patients and families with any non-clinical questions, concerns and / or personal needs they may have (i.e. belongings, delays, support departments, etc.).
  • Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.
  • Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.e. communication boards.
  • Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs.
  • Acts as a service recovery champion by maintaining the materials and tracking requirements.
  • Handles routing inquiries / issues, and directs patient complaints to appropriate individual with complete information. Proactively seeks out issues and addresses them.
  • Assures the environment of the area is in appropriate condition and free of safety concerns. Reports safety concerns to manager.
  • Initiates help desk tickets to resolve any IT issues and works to resolve other equipment problems as they occur.
  • Promotes patient safety by participating in one-to-one patient observation as assigned, i.e. patient sitting.
  • Assists in escorting patients and visitors to and from the unit or department, as needed.
  • Takes minutes at staff meetings.
  • Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
  • Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required:

  • High school diploma or equivalent.
  • Proficient computer skills.
  • Possess strong organizational skills and be detail-oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
  • To work every other weekend.
  • To work three (3) out of six (6) holidays.
  • To work rotating schedule/shifts based on needs. 

Education, Knowledge, Skills and Abilities Preferred:

  • 2 years experience in front desk, reception or customer service role
  • Proficiency in a second language.

Minimum rate of $18.62 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
Experience: Years of relevant work experience.
Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills: Demonstrated proficiency in relevant skills and competencies.
Geographic Location: Cost of living and market rates for the specific location.
Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

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