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Help Desk Apprentice Jobs Near Me

McKinsey & Company

Executive Assistant

Columbus, OH · On-site

Manage the reception desk, greet and check-in visitors, and handle incoming calls with ... Our learning and apprenticeship culture, backed by structured programs, is all about helping you ...

Romanoff Group

Human Resource Coordinator

Gahanna, OH · On-site

$20.25 - $26.50/hr

Paid Apprenticeship and Educational Reimbursement Standard Work Schedule: * Monday - Friday 7:00am ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 25 pounds ...

RTeam Management Inc

Human Resource Coordinator

Gahanna, OH

$20.25 - $26.50/hr

Paid Apprenticeship and Educational Reimbursement Standard Work Schedule: * Monday - Friday 7:00am ... Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 25 pounds ...

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How much do help desk apprentice jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.
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Help Desk Apprentice jobs near you
A map of the United States highlighting the number of Help Desk Apprentice job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Apprentice job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Information Technology Apprentice (Data Services)

Ohio Department of Taxation

Columbus, OH

$16.50 - $21.25/hr

Full-time

Posted yesterday

New

Job description

What you'll do:

Under direct guidance & supervision, works toward acquiring the knowledge, skills, & abilities required to perform entry-level duties within an assigned information technology program area team: 

  • Serves as an apprentice to designated staff learning core information technology competencies
  • Attends training courses relevant to assigned information technology program area
  • Assists assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
  • Learns IT Change Management policies & procedures
  • Assists with running reports for billing, backup status reporting, SLAs, & monitoring
  • Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
  • Leverages appropriate resources to build problem solving skills
  • Learns foundational concepts of scripting

Performs other related duties as needed including: 

  • Representing the agency & assigned program area to internal & external customers
  • Scheduling meetings, preparing agendas, & taking meeting notes
  • Providing project support for enterprise backup services projects
     

Minimum Qualifications:

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support 
-Or equivalent of Minimum Class Qualifications for Employment noted above. 
Job Skills: Information Technology

Knowledge:

  • Computer hardware & software
  • Ticketing software (e.g., Service Now)*
  • Customer Service techniques & standards*
  • State IT policies, procedures, & applicable laws*
  • Operations & processes for diagnosing common or recurring system problems*
  • Database procedures used for querying prior incidents to gather information*
  • Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)* 
  • Incident response & handling methodologies*
  • Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information*
  • Organization's core business/mission processes*
     

Skills:

  • Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams) *
  • Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
  • Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
  • Critical thinking (i.e., impact analysis, troubleshooting)
  • Conducting open-source research for troubleshooting network & client-server issues*
  • Basic operation of computers
  • Basic Scripting capabilities*
  • Data protection strategies*

Abilities: 

  • Communication (e.g., Oral, Written, Active Listening)
  • Problem sensitivity/problem solving
  • Time Manage (e.g., organization & prioritization)
  • Active learning
  • Match the appropriate knowledge repository technology for a given application or environment*

  • Accurately define incidents, problems, & events in trouble ticketing system*

*Developed after employment

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