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Help Desk Apprentice Jobs Near Me

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Ostrander, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Dublin, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Blacklick, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Sunbury, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Gahanna, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Hilliard, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Circleville, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Support Specialist

Columbus, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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How much do help desk apprentice jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk apprentice in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

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Help Desk Apprentice jobs near you
A map of the United States highlighting the number of Help Desk Apprentice job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Apprentice job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Information Technology Apprentice (Data Services)

Ohio Department of Taxation

Columbus, OH • On-site

$16.50 - $21.25/hr

Full-time

Posted 21 days ago

Job description

What you'll do:

Under direct guidance & supervision, works toward acquiring the knowledge, skills, & abilities required to perform entry-level duties within an assigned information technology program area team: 

  • Serves as an apprentice to designated staff learning core information technology competencies
  • Attends training courses relevant to assigned information technology program area
  • Assists assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
  • Learns IT Change Management policies & procedures
  • Assists with running reports for billing, backup status reporting, SLAs, & monitoring
  • Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
  • Leverages appropriate resources to build problem solving skills
  • Learns foundational concepts of scripting

Performs other related duties as needed including: 

  • Representing the agency & assigned program area to internal & external customers
  • Scheduling meetings, preparing agendas, & taking meeting notes
  • Providing project support for enterprise backup services projects
     

Minimum Qualifications:

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support 
-Or equivalent of Minimum Class Qualifications for Employment noted above. 
Job Skills: Information Technology

Knowledge:

  • Computer hardware & software
  • Ticketing software (e.g., Service Now)*
  • Customer Service techniques & standards*
  • State IT policies, procedures, & applicable laws*
  • Operations & processes for diagnosing common or recurring system problems*
  • Database procedures used for querying prior incidents to gather information*
  • Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)* 
  • Incident response & handling methodologies*
  • Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information*
  • Organization's core business/mission processes*
     

Skills:

  • Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams) *
  • Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
  • Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
  • Critical thinking (i.e., impact analysis, troubleshooting)
  • Conducting open-source research for troubleshooting network & client-server issues*
  • Basic operation of computers
  • Basic Scripting capabilities*
  • Data protection strategies*

Abilities: 

  • Communication (e.g., Oral, Written, Active Listening)
  • Problem sensitivity/problem solving
  • Time Manage (e.g., organization & prioritization)
  • Active learning
  • Match the appropriate knowledge repository technology for a given application or environment*

  • Accurately define incidents, problems, & events in trouble ticketing system*

*Developed after employment

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