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Help Desk Apprentice Jobs in Ohio (NOW HIRING)

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking ...

Art of Drawers Ohio

Apprentice

Cincinnati, OH

$45 - $60/hr

We have a team of local installers to coach as well as a national help desk for further assistance, if needed. Installers are paid guaranteed commission at the time of install and can earn lucrative ...

Ohio Department of Taxation

Network Apprentice

Columbus, OH · On-site

$22.75 - $29.25/hr

As a Network Apprentice, you will be learning and working under the guidance of more experienced ... Help Desk/Customer Support -Or equivalent of Minimum Class Qualifications for Employment noted ...

U.S. Navy

IT Professional

Cortland, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Professional

Alliance, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Professional

Plymouth, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Professional

Geneva, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Professional

Springdale, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

U.S. Navy

IT Professional

Loveland, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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All JobsHelp Desk Apprentice JobsHelp Desk Apprentice Jobs in Ohio

Help Desk Apprentice information

See Ohio salary details

$10

$19

$26

How much do help desk apprentice jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for help desk apprentice in Ohio is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a Help Desk Apprentice, and why are they important?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

How to get a help desk job with no degree?

To get a help desk apprentice position without a degree, focus on developing technical skills such as troubleshooting, customer service, and familiarity with common tools like ticketing systems. Certifications like CompTIA A+ can also improve your chances, and gaining hands-on experience through internships or volunteering can demonstrate your abilities to employers.

What are some common challenges faced by Help Desk Apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What are Help Desk Apprentices?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.

What is the highest paid apprenticeship?

The highest paid apprenticeships are often in skilled trades such as electrical, plumbing, or construction, where apprentices can earn competitive wages that increase with experience. Some technical and engineering apprenticeships also offer high starting salaries, especially in industries like aerospace or information technology, where specialized skills and certifications are valued. Overall, wages vary by industry, location, and level of expertise.

What are the big 4 apprenticeships?

The big 4 apprenticeships typically refer to programs in accounting, engineering, information technology, and healthcare. For a Help Desk Apprentice, relevant apprenticeships often include IT support or cybersecurity, which provide hands-on experience with technical skills, certifications, and customer service in a workplace environment.

Is 27 too old for an apprenticeship?

Help Desk Apprenticeships are open to individuals of various ages, and 27 is not considered too old to start. Many apprenticeships value skills, motivation, and willingness to learn over age, and adult learners often bring valuable experience to the role.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in Ohio as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,741 per year, or $19.6 per hour.
IT Help Desk Technician I

IT Help Desk Technician I

Ace Electric

Plain City, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Our Mission is to Identify, Hire, Train and Retain the very best people! Could that be you?
Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University!
Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA, Sanford, NC and Plain City, OH. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down!
Benefits:
  • Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances
  • 401k with Match

General Summary:
The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions. The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA.
Preferred Job Skills:
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Knowledge of the following: Windows Server, Microsoft 365 Business, Active Directory, Backup methodologies.
  • Strong analytical and problem-solving skills.
  • Ability to work with minimal supervision, exercise discretion, and use independent judgment.
  • Able to demonstrate advanced computer and keyboard skills to include MS Office Suite.
  • Acute attention to detail.
  • Ability to maintain required levels of confidentiality when entrusted with sensitive business, customer or employee related information.
  • Able to maintain high levels of productivity, meeting deadlines while maintaining accuracy.
  • Effective and professional communicator, both written and verbal.
  • Able to maintain a pleasant customer service attitude while under pressure.
  • High level of professional business acumen.

Mandatory Hiring Requirements:
References, Background Check, Drug Screen Testing, Valid Driver's License.
Responsibilities:
  • Order, distribute, track, set up, troubleshoot and disable mobile devices for the Company.
  • Distribution and troubleshooting of office hardware.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or help desk ticket system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.

Position Requirements:
  • License: Valid state driver's license as required by job conditions or by the company.
  • Education: High School Graduate/GED required. Bachelor's Degree preferred.
  • Experience: Minimum of 1 year of experience in Information Technology or equivalent combination of education and experience.

Working Conditions:
  • Work in a climate-controlled office setting with varying degrees of stress and time pressure.
  • Considerable amount of time making repetitive motions.
  • Considerable amount of time sitting.
  • Considerable amount of time using telephone and computer.
  • Sounds, noise levels may be distracting or uncomfortable.
  • 15% Travel may be required.

Required Physical/Mental Functions:
  • Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
  • Read and interpret instructional manuals and written instructions.
  • Must hear and see well (either natural or with correction).
  • Must be able to bend, stoop, squat, kneel, push, pull and reach overhead.
  • Able to lift objects weighing up to 30 pounds, with frequent lifting and carrying of objects weighing up to 20 pounds.
  • Tolerant to prolonged sitting.
  • Repetitive use of arms, hands, and fingers.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement:
Ace Electric, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, disability status, protected veteran status, or any other category protected by federal, state, or local law.

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