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Help Desk Apprentice Jobs in Ohio (NOW HIRING)

Art of Drawers Ohio

Apprentice

Cincinnati, OH · On-site

$45 - $60/hr

We have a team of local installers to coach as well as a national help desk for further assistance, if needed. Installers are paid guaranteed commission at the time of install and can earn lucrative ...

US Navy

Information Technology Professional

Kent, OH

... help desk and user support, network and systems administration, incident response, and planned ... apprenticeships, and other Navy College Program opportunities. Specific options depend on the ...

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All JobsHelp Desk Apprentice JobsHelp Desk Apprentice Jobs in Ohio

Help Desk Apprentice information

See Ohio salary details

$10

$19

$26

How much do help desk apprentice jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk apprentice in Ohio is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Apprentice vs Help Desk Technician?

AspectHelp Desk ApprenticeHelp Desk Technician
Required CredentialsBasic IT certifications or on-the-job trainingCompTIA A+, relevant certifications often preferred
Work EnvironmentEntry-level, training-focused, often in support centers or IT departmentsMore experienced, handling complex user issues in similar environments
Employer & Industry UsageInternships, apprenticeships, entry-level roles in IT supportFull-time support roles across various industries

The main difference is that a Help Desk Apprentice is an entry-level position focused on learning and gaining experience, often requiring basic certifications. A Help Desk Technician is a more experienced role that handles complex technical issues, usually requiring relevant certifications and prior experience. Both roles are vital in IT support, but the apprentice position serves as a stepping stone to becoming a technician.

What are the key skills and qualifications needed to thrive as a help desk apprentice?

A Help Desk Apprentice needs foundational knowledge of computer hardware, operating systems, and basic networking, often gained through coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and patience help apprentices effectively assist users and learn quickly on the job. These skills and qualities are vital for delivering prompt technical support and building the experience necessary for a successful IT career.

What are some common challenges faced by help desk apprentices, and how can they be addressed?

Help Desk Apprentices often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it's helpful to develop strong organizational skills, proactively seek guidance from senior team members, and invest time in continuous learning. Building rapport with end-users and practicing clear communication also helps in resolving issues more efficiently and improving the overall support experience.

What is a help desk apprentice?

Help Desk Apprentices are entry-level IT professionals who assist users with technical issues related to computer systems, software, and hardware. They typically work under the supervision of experienced help desk staff while learning about troubleshooting, customer service, and IT operations. The role is designed to provide hands-on experience and foundational knowledge, preparing apprentices for more advanced positions in information technology. Help Desk Apprentices often interact with end users via phone, email, or chat to resolve common technical problems. This position is ideal for individuals starting their careers in IT who are eager to learn and develop practical skills.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
Help Desk Apprentice jobs near you
Infographic showing various Help Desk Apprentice job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,741 per year, or $19.6 per hour.

Information Technology Apprentice

Ohio Department of Taxation

Columbus, OH • On-site

$16.50 - $21.25/hr

Part-time

Posted 6 days ago

Job description

Join Our Team!

Accepting applications for an Information Technology Apprentice

Who Are We?

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. 

Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

  • Inclusion 

  • Partnership

  • Respect

What does an Information Technology Apprentice do?

  • Assists with basic program coordination tasks under direction of supervisory staff; maintains routine logs, schedules, and documentation to support divisional operations.

  • Provides general administrative support for program staff (e.g., prepares and distributes routine correspondence, updates forms and files, organizes materials, assists with standard reporting needs).

  • Performs data entry and maintains electronic and hardcopy records accurately in accordance with agency standards; ensures information is properly filed, stored, and retrievable for division use.

  • Responds to general inquiries from staff, consultants, and external partners; routes complex questions or issues to appropriate personnel for resolution.

  • Tracks routine program activities (e.g., assignment statuses, submission requirements, processing queues) and notifies senior staff of issues requiring attention or escalation.

  • Supports scheduling and meeting coordination (e.g., preparing agendas, reserving rooms, arranging virtual meeting links, documenting attendance, organizing materials).

  • Assists with monitoring consultant compliance with established procedures and requirements; verifies documentation is complete and alerts senior staff to discrepancies.

  • Helps ensure consultants receive timely payment by gathering required information, confirming completion of tasks, and supporting standard processing steps.

  • Receives incoming assets and equipment; tags, logs, and prepares items for proper distribution across the division in accordance with inventory procedures.

  • Provides general assistance with maintaining inventory records, tracking movement of assets, and reporting issues related to missing, damaged, or untagged equipment.

  • Supports assigned program or operational tasks as directed and performs other related duties as required.

  • Provides a backup to ITS procurement & timekeeping processes. 

  • Monitors maintenance & physical security issues for Information Technology Services. 

  • Redirects any requests for Information Technology Services support to the ITS Call Center &/or submits an ITS Call Center ticket on the behalf of a user. 

  • Supports the division's call for elevated levels of customer service & turnaround. 

  • Train/advise any assigned peers to be a backup in all duties.  

  • Performs other related duties as assigned.

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support 
-Or equivalent of Minimum Class Qualifications for Employment noted above. 
Job Skills: Information Technology, Computer Literacy, Clerical & Data Entry, Operational and Administrative Support, Active Learning, Continuous Improvement, Adaptability 

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