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Help Desk Assistant Jobs in Ohio (NOW HIRING)

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide basic technology training and guidance to faculty, staff and students. * Assist with ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

TEKsystems

Help Desk Support

Westlake, OH · On-site

$25 - $35/hr

... assist users to solve their problems. Escalate issues to other specialists within the group as ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

... Assist with user onboarding/offboarding and basic account administration Escalate issues when ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... and peripherals. -Assist with onboarding and offboarding of associates, including setup and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... • Assist with onboarding and offboarding of associates, including setup and equipment ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and implementation of new technology for optimal desktop environment performance. The role involves providing desktop support ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Ohio

Help Desk Assistant information

See Ohio salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk assistant in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Assistant jobs?

Cities in Ohio with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Services - Student Worker- Federal Work Study

Stark State College

North Canton, OH • On-site

$11/hr

Full-time

Re-posted 10 days ago

Job description

Salary: $11.00 Hourly
Location : Stark State College - Main Campus (North Canton)
Job Type: Student Workers - FWS
Job Number: 202600109
Division: VP Business, Finance & Info Tech
Department: Information Technology
Opening Date: 07/27/2026
Closing Date: 9/30/2026 11:59 PM Eastern
The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.
Other duties include dispersing help aids, and assisting help desk staff with projects as needed.
The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
Online application requirements include uploading your Resume and Cover Letter explaining or stating your qualifications.
Also, please include the hours you are available to work and a copy of your schedule.
In addition, you may bring them to Robin Snedden or Jeff Aul at the Help Desk in room B219.
This is a federal work study student worker position.
  • Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
  • Assigning level 2 support to the appropriate IT group.
  • This position is responsible for assisting users at the Help Desk counter and over the phone.
  • Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
  • The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.
  • Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
  • Schedule is flexible and up to 20 hours per week.
Help Desk hours:
Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.
We are seeking individuals with the following experience:
  • Excellent communication and writing skills.
  • Enrollment in an ET/IT program or previous IT experience is preferred.
  • Experience with communication software and applications is preferred.
  • Ability to work well with people.
  • Strong telephone skills.
  • Good grades are a plus.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates, Stark State has implemented the use of a few recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Humanly (formerly Qualifi) is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference®, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Please note: Candidates selected for employment must either reside in Ohio or be willing to relocate to Ohio.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to HR@starkstate.edu.

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