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Help Desk Assistant Jobs in Ohio (NOW HIRING)

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... * Assist users with account management, password resets, and access issues. * Document and track ...

Pomeroy

Help Desk Technician

Cleveland, OH · On-site

$19.25 - $26.25/hr

Provide Level 1 Help Desk support and resolve problems to the end user?s satisfaction. Monitor ... itself Assist field sales with mobile devices, both hardware and software Install, test, and ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... assist users to solve their problems. Escalate issues to other specialists within the group as ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Chenega Corporation

Help Desk Technician

Dayton, OH · On-site

$19 - $25.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... Process documentation and assist with establishing initial information system accounts. * Assist ...

Chenega Analytic Business Solutions, LLC

$23.25 - $31.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... Process documentation and assist with establishing initial information system accounts. * Assist ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... and peripherals. -Assist with onboarding and offboarding of associates, including setup and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... • Assist with onboarding and offboarding of associates, including setup and equipment ...

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$9

$19

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How much do help desk assistant jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk assistant in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Assistant jobs?

Cities in Ohio with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Assistant Help Desk Specialist

Portsmouth, OH • On-site

Southern Ohio Medical Center
Health Care and Social Assistance • 1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

425th of 1,064 rated hospitals

People enjoy working here

Good employer

Recommended by parents

Learn more about Southern Ohio Medical Centerexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.
Department: Information Systems
Shift/schedule: Full Time (40 hrs/wk)
GENERAL SUMMARY
Works under the supervision of the Help Desk Manager. The Assistant Help Desk Specialist's primary job function is to perform, in order, all I.S. activities based upon operating instructions. Assist the Help Desk Manager in other tasks. This position may work on any of the three shifts as staffing requires. Performs other duties as assigned.
QUALIFICATIONS
Education:
• High School Diploma or successful completion of an equivalent High School Exam Required
• Associate Degree in IT - specific curriculum preferred
• Bachelor Degree with IT - specific curriculum preferred or, Associate Degree with Software Development Certification preferred
Licensure:
• None
Experience:
• Three years of IT Help Desk experience preferred or, three years software development preferred
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs IS operational procedures
2. Uses good interpersonal, verbal and written skills when dealing with customers.
3. Monitors program display screens as directed.
4. Verifies that reports for various users are complete before releasing them from the I.S. department.
5. Maintains all documentation on each shift.
6. Assists helpdesk clients with questions concerning software and hardware.
7. Enters and updates asset information as necessary.
8. Follows established procedures to assist customers with desktop, laptop, terminal, printers, and scanner issues.
9. Prioritizes incoming calls and escalates to appropriate level as necessary.
10. Utilizes call tracking software to record and resolve customer issues.
11. Other duties as assigned.
Why SOMC? You Care for Our Patients, We Care for You
At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.
Compensation & Benefits
  • Competitive pay with quarterly market analysis
  • Performance-based annual increase and bonus eligibility
  • Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
  • Comprehensive medical, dental, and vision coverage*
  • Medical and dependent care flexible spending accounts*
  • Earned Wage Access - get paid before payday
  • Paid Time Off bank with 3 annual sick days
  • Life insurance and disability coverage*
  • Tuition and certification assistance
  • Club LC - discounted/free gym membership
  • Employee discount and payroll deduct programs
  • And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees
Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.
Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status
Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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