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Help Desk Assistant Jobs in Ohio (NOW HIRING)

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... * Assist users with account management, password resets, and access issues. * Document and track ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... * Assist users with account management, password resets, and access issues. * Document and track ...

HR4Me

TP- HELP DESK TECHNICIAN

Columbus, OH · On-site

$19.25 - $26/hr

The Help Desk Technician will have strong customer service skills and a solid foundation in ... Assist with user account creation, password resets, and permissions within Microsoft 365. • ...

Cayuse Holdings

Help Desk Agent

Columbus, OH · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... as necessary. * Assist in user account management tasks including password resets, access ...

New

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Fleet Response

Help Desk Support Engineer

Hudson, OH · On-site

$40K - $50K/yr

The Help Desk Support Engineer plays an active role in continuously improving services by ... Perform or assist in the performance of any task required of any member of the department when ...

OtterBase

Help Desk Technician

Columbus, OH

$22 - $26/hr

The Service Desk Analyst is responsible for providing excellent customer service and technical ... Assist end users in setting up, installing, and configuring desktop software and hardware ...

Elite WorkForce Inc

OH · On-site

$19.75 - $27/hr

Position: Help Desk Analyst 2 Location: Franklin or Madison County, Ohio Client: State of Ohio ... Utilize the ServiceNow ticketing system for issue tracking and resolution. * Assist with business ...

Fleet Response

Help Desk Support Engineer

Hudson, OH · On-site

The Help Desk Support Engineer will receive, prioritize, document, and resolve end user help ... or assist in the performance of any task required of any member of the department when necessary ...

Netpace

Help Desk Analyst 1

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst (HDA1) 100% On-site OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Idealforce

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst 3/HDA3 IDEALFORCE has a contract position available immediately for a Help Desk ... assist higher-level information technology professionals in developing plans or installation ...

Select-Arc

IT Associate / Help Desk

Fort Loramie, OH · On-site

$21 - $24/hr

Responsibilities: · Provide day-to-day help desk support to end users · Assist with the setup, deployment, and maintenance of computers and other technology devices · Support IT security updates ...

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$9

$19

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How much do help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk assistant in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Assistant jobs? Cities in Ohio with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ohio as of May 2026, with employment types broken down into 37% Full Time, 56% Part Time, 2% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Specialist

CFS

Huber Heights, OH

Full-time

Posted 17 days ago

Job description

Help Desk Specialist
Onsite
$45,000 - $47,000

The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.

Responsibilities:

  • Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
  • Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
  • Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
  • Assist users with account management, password resets, and access issues.
  • Document and track issues using a help desk ticketing system.
  • Escalate complex issues to the appropriate support team or vendor when necessary.
  • Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.

Qualifications:

  • Minimum 1 year of experience in IT help desk or desktop support roles.
  • CompTIA A+ and CompTIA Security+ Preferred!
  • Proven experience in troubleshooting hardware and software issues.
  • Proficient in using Office 365 applications and Windows operating systems.
  • Excellent communication and customer service skills.
  • Knowledge of IT best practices, policies, and procedures.
  • Familiarity with remote support tools and technologies.

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