ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Ohio (NOW HIRING)

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... assist higher-level information technology professionals in developing plans or installation ...

Akima, LLC

$31.25 - $38.47/hr

The Help Desk Technician provides Tier 1 technical support to NASIC, NSIC, and mission-partner ... Perform approved file and directory restorations and assist customers with authorized desktop ...

Collabera

Technical/Help Desk Support

Mason, OH

$15/hr

Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. Software Updates: Responsible for coordinating the installation of new software releases from the Beta ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Job Title: Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position ... assist with keeping the desktop environment current and running optimally. This position will ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH · On-site

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

Telhio Credit Union

IT Operations Engineer

Columbus, OH

$67K - $90K/yr

Provide Tier 2 / Tier 3 escalation support to the Help Desk * Assist with complex user, system, and application issues * Document procedures, configurations, and operational standards * Participate ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Ohio

Help Desk Assistant information

See Ohio salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk assistant in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Assistant jobs?

Cities in Ohio with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Technician (Level 1)

Integra Testing Services

Painesville, OH • On-site

$17.50 - $23.50/hr

Full-time

Posted 23 days ago

Key responsibilities

  • Respond to inbound support requests and troubleshoot common desktop, application, and account issues.

  • Escalate unresolved or complex issues to Tier 2 with detailed troubleshooting notes.

  • Support users remotely and in person with workstation setup, device configuration, and hardware asset management.

Job description

Position Summary

We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users in a Microsoft 365 and Azure-centric environment. This role is responsible for responding to inbound support requests, resolving common desktop, application, and account issues, and escalating more complex problems to the Tier 2 team.

The ideal candidate brings a friendly, customer-first attitude, an eagerness to learn, and a methodical approach to troubleshooting. You will support users remotely across multiple sites and provide in-person support on site.


Key Responsibilities

End-User and Desktop Support

  • Serve as the first point of contact for end users through phone, email, chat, and walk-up requests
  • Troubleshoot and resolve common Windows desktop, laptop, printer, and peripheral issues
  • Provide first-line support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
  • Assist with basic workstation setup, software installation, and device configuration
  • Escalate unresolved or complex issues to Tier 2 with clear, detailed troubleshooting notes

Identity and Access Support

  •  Perform password resets and assist users with MFA enrollment and sign-in issues
  • Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory
  • Support onboarding and offboarding activities, including equipment setup and account activation
  • Assist users with access to shared drives, distribution lists, and mailboxes

Ticketing and Documentation

  • Log, categorize, and track all support requests in the IT service management (ITSM) platform
  • Follow standard operating procedures and knowledge base articles to resolve recurring issues
  • Keep users informed of ticket status and expected resolution timelines
  • Document troubleshooting steps and contribute to the knowledge base

Hardware and Asset Support

  • Prepare, image, and deploy workstations and peripherals for new and existing users
  • Track hardware assets and assist with inventory and basic stock management
  • Support conference room AV setup and basic connectivity issues


Required Qualifications

  • 1–2 years of help desk, customer service, or IT support experience
  • Basic understanding of Windows 10/11 and Microsoft 365 applications
  • Familiarity with common desktop hardware, printers, and peripherals
  • Strong customer-service orientation with clear written and verbal communication skills
  • Ability to follow documented procedures and escalate issues appropriately
  • High school diploma or equivalent experience

Preferred Qualifications

  • Industry certifications or coursework such as CompTIA A+, MS-900, or AZ-900, or active pursuit of these credentials
  • Experience with ITSM or ticketing platforms such as ServiceNow, Atera, Freshservice, or similar tools
  • Familiarity with Entra ID (Azure AD) and Active Directory fundamentals
  • Experience supporting remote and hybrid users
  • Prior IT internship, technical lab, or home-lab experience

Core Competencies

  • Friendly, patient, customer-focused attitude
  • Eagerness to learn and develop technical skills
  • Strong organizational skills and consistent follow-through
  • Ability to explain technical steps in clear, plain language
  • Dependable team player