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Help Desk Assistant Jobs in Ohio (NOW HIRING)

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support ... Support Microsoft Entra ID, Active Directory, and Microsoft 365 administration. * Assist with user ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Keep users informed with timely updates throughout the support process. * Assist with software ... Experience providing IT Service Desk or Help Desk support in a fast-paced environment. * Strong ...

Nastech Global

Engineer

Columbus, OH · On-site

Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...

Nordic

Desk Side Analyst (Lima, OH)

Lima, OH · On-site

$19.75 - $27/hr

The Role The Desk Side Analyst is responsible for assisting with all technology installation ... Key Responsibilities * Assist with hardware support including but not limited to computers ...

Nordic

Desk Side Analyst (Lima, OH)

Lima, OH · On-site

$19.75 - $27/hr

The Role The Desk Side Analyst is responsible for assisting with all technology installation ... Key Responsibilities * Assist with hardware support including but not limited to computers ...

Ohio Business Machines

IT Specialist

Toledo, OH

$40K - $50K/yr

Resolve help desk tickets when not actively assigned to onsite project work. * Provide support for ... * Assist with post-installation troubleshooting and cleanup when project-related issues arise.

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Ohio

Help Desk Assistant information

See Ohio salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk assistant in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Ohio?

The most popular types of Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Help Desk Assistant jobs?

Cities in Ohio with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

IT Helpdesk Analyst

Kinettix Inc.

Lebanon, OH

Full-time

Posted 23 days ago

Job description

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support. This role is responsible for troubleshooting hardware, software, network, and application issues while delivering exceptional customer service. The analyst works closely with users across the organization to resolve incidents, fulfill service requests, and support the ongoing stability and security of the company's technology environment.

Key Responsibilities

End User Support

  • Provide first-level and second-level technical support for employees.
  • Respond to service requests and incidents through the IT ticketing system.
  • Diagnose and resolve issues involving Windows 11 workstations and laptops, Microsoft 365 applications, printers and peripherals, mobile devices, remote access tools, and VoIP phone systems.
  • Perform remote and onsite troubleshooting.

User Administration

  • Create, modify, and disable user accounts.
  • Support Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
  • Assist with user onboarding and offboarding processes.
  • Configure security access according to company policies.

Device Management

  • Deploy, configure, inventory, and maintain company computers and mobile devices.
  • Install operating systems, software, security updates, and patches.
  • Maintain asset records and equipment lifecycle documentation.

Technical Documentation

  • Record incident resolutions and troubleshooting steps.
  • Create and maintain user procedures, knowledge base articles, and technical documentation.
  • Track recurring issues and identify opportunities for process improvement.

Escalation and Collaboration

  • Escalate complex issues to Systems Administrators, Network Engineers, or third-party vendors.
  • Collaborate with IT team members on projects and technology initiatives.
  • Participate in disaster recovery, cybersecurity, and infrastructure improvement efforts.

Customer Service

  • Deliver professional, timely, and courteous support.
  • Communicate technical information clearly to non-technical users.
  • Follow up with users to confirm issue resolution and satisfaction.

Required Qualifications

Education

  • Associate degree in Information Technology, Computer Science, or related field preferred.
  • Equivalent combination of education, certifications, and experience may be considered.

Experience

  • 2+ years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Experience supporting Microsoft Windows and Microsoft 365 environments.
  • Experience using an IT ticketing system.

Technical Skills

  • Windows 10/11 administration and troubleshooting.
  • Microsoft 365 administration and support.
  • Active Directory and Entra ID user management.
  • Basic networking concepts, including DNS, DHCP, TCP/IP, and VPN.
  • Mobile device support for iOS and Android.
  • Printer and peripheral troubleshooting.

Preferred Certifications

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Fundamentals Certifications
  • ITIL Foundation

Required Competencies

  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong troubleshooting and analytical skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Attention to detail and commitment to documentation.
  • Ability to work independently and collaboratively.
Kinettix logo

About Kinettix

Sourced by ZipRecruiter

With the combined knowledge and talents of our global partners and vendors, Kinettix can meet your needs, no matter where in the world you need IT field service management. Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-based enterprises and managed service providers, anywhere, anytime. We take the complexity out of identifying local partners in international markets. With our wide and reliable global talent pool, expert project coordination and innovative ticket management model, we bridge the gap between traditional staffing and a reliable contingent workforce.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Cincinnati, OH, US

Year founded

2016

Social media

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