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Help Desk Associate Jobs in Ohio (NOW HIRING)

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

University of Toledo

$20/hr

Help desk experience and Associate degree preferred. Advanced computer troubleshooting, analysis, critical thinking and problem solving skills. Ability to manage multiple tasks with frequent ...

University of Toledo

$20/hr

Help desk experience and Associate degree preferred. Advanced computer troubleshooting, analysis, critical thinking and problem solving skills. Ability to manage multiple tasks with frequent ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...

Miracle-Ear

Front Desk Associate

Barberton, OH · On-site

$13 - $16.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first ...

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Help Desk Associate information

See Ohio salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk associate in Ohio is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Help Desk Associate jobs in Ohio? For Help Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ohio look for? The top searched job categories for Help Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Associate jobs? Cities in Ohio with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,447 per year, or $20.4 per hour.

Help Desk Services Associate

Collabera

Brooklyn, OH

$17.25 - $23.50/hr

Contractor

Re-posted 23 days ago

Job description

Company Description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world's largest payment ecosystem?
Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.
We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor's degree or IT Certification
    1 to 3 years' experience in a Helpdesk or Customer Service environment
    Effective telephone skills
    Effective communication skills
    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
    Ability to make sound decision based on logical reasoning
    Commitment to team concept
    Effective problem determination skills
    Effective listening skills
    Ability to work in a fast paced & high volume environment

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