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Help Desk Associate Jobs in Ohio (NOW HIRING)

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

Associate's degree in Technology preferred Knowledge, Skills, Abilities and other Qualifications : * A+ certification preferred * Minimum two years of Help Desk Technician experience required

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support, enabling associates to perform their work efficiently and without disruption. Responsibilities : • ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

fi

Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications ... Associate of Science degree in Technology or equivalent experience is required. Experience with PC ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Dublin Dental Care

Front Desk Associate

Dublin, OH

$18 - $22/hr

Title Front Desk Associate Our beautiful office and wonderful staff is expanding and we're looking ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Norton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

LaborMAX Staffing - Columbus

Be Seen First

Hotel Front Desk Associate

Columbus, OH · On-site

$14/hr

Hotel Front Desk Associate Pay: $14.00 per hour Job Summary LaborMAX Staffing is seeking an ... Help with laundry and restocking hotel supplies * Assist with general cleaning and upkeep of hotel ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Ohio

Help Desk Associate information

See Ohio salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk associate in Ohio is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Help Desk Associate jobs in Ohio? For Help Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ohio look for? The top searched job categories for Help Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Associate jobs? Cities in Ohio with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,447 per year, or $20.4 per hour.

Help Desk Technician

Job Openings - Salem Regional Medical Center

Salem, OH

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Openings >> Help Desk Technician
Help Desk Technician
Summary
Title: Help Desk Technician ID: 13954 Location: Salem, Ohio Department: Information Services/IT Job Type: SRMC
More about this job >
Description

SRMC Has an Exciting Opportunity for Qualified Candidates!

Position: Part Time Helpdesk Technician   

Department: Information Services   

Shift: Varies  

PURPOSE

The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity.  They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.

QUALIFICATIONS

  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred. 
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS

Competitive wages

Medical/prescription insurance

Dental insurance

Vision insurance

Accident and critical insurance

Employer paid life insurance

403 (b) retirement with employer matching 

Tuition reimbursement

Continuing education reimbursement

Cafeteria discounts

Employee Assistance Program

Apply Now
 
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