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Help Desk Associate Jobs in Ohio (NOW HIRING)

OUCU Financial

IT Help Desk Associate

Athens, OH

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

$15.93/hr

As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with ...

OUCU Financial

IT Help Desk Associate

Athens, OH · On-site

OUCU Financial is seeking an IT Help Desk Associate to provide first-level support and troubleshoot computer systems and hardware. The role involves assisting with IT-related inquiries, documenting ...

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical support that enables associates to perform their work efficiently and without disruption. This position ...

Miracle-Ear

Front Desk Associate

Barberton, OH · On-site

$13 - $16.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

fi

Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications ... Associate of Science degree in Technology or equivalent experience is required. Experience with PC ...

Select-Arc

IT Associate / Help Desk

Fort Loramie, OH · On-site

$21 - $24/hr

We are seeking an IT Associate to support both our Information Technology and Software Development teams. This role offers hands-on experience across help desk support, infrastructure, and software ...

Rumpke

Help Desk Support Analyst

Cincinnati, OH · On-site

$19.75 - $27/hr

Support all business associates and ensure that associates receive timely and excellent customer service by fielding Help Desk requests and resolving technical issues. * Troubleshoot software and ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Miracle-Ear

Front Desk Associate

Norton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Ohio

Help Desk Associate information

See Ohio salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for help desk associate in Ohio is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Help Desk Associate jobs in Ohio? For Help Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ohio look for? The top searched job categories for Help Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Associate jobs? Cities in Ohio with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

IT Help Desk Associate

OUCU Financial

Athens, OH

$15.93/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description

Do you enjoy putting your skills to the test to troubleshoot issues? Do you have excellent problem-solving skills? Apply for our IT Help Desk Associate position today! As a Help Desk Associate you will provide first-level support to inquiries made to the IT Help Desk, troubleshoot and repair computer systems and hardware, and track and assist the IT staff with resolving IT-related issues.


At OUCU Financial, we believe that our employees make the difference. We recognize, appreciate, and empower our most valued assets - our employees! We offer an enthusiastic, team-oriented environment, with unlimited growth opportunities. In addition, at OUCU you will find a competitive compensation package, comprehensive training programs, an outstanding benefits package with an incredibly generous 401(k) retirement plan, and multiple volunteer opportunities to help our communities. The pay range for this position starts at $15.93 per hour, with relevant education and experience considered in determining the starting pay rate.


Duties Include:

  • Positively respond to all inquiries made to the IT Help Desk and provide first-level support.
  • Troubleshoots and repairs computer systems, hardware, and peripherals.
  • Perform or obtain assistance for computer/printer repairs.
  • Develop checklists, guides, and documentation to assist with future support resolutions.
  • Monitor daily system reports.
  • Assist in training and educating credit union staff regarding computer upgrades.
  • Document repairs, incidents, and procedures for IT-related activities.
  • Installs and tests computer-related equipment.
  • Performs selected system administration for Windows, Windows Server, Active Directory, and on-premises/cloud-based applications.
  • Assists in maintaining system inventory.


Our benefits include:

  • Multiple medical plan options, dental and vision insurance, OUCU pays 80%.
  • Employer paid long-term disability insurance, life insurance, and dependent life insurance
  • Paid vacation, sick, and personal time off. Vacation time increases based on years of service.
  • Generous 401(k) retirement plan
  • 11 paid holidays per year
  • Paid time for volunteer opportunities to help our communities
  • Educational Reimbursement
  • Annual stipends to purchase logo wear
  • Free dividend checking and wires, Half off tax preparation fees
  • Free premium subscription to the Calm.com app with the ability to add dependents

Requirements

  • Education: High school diploma or equivalent
  • Experience: At least one year experience in technical support.
  • Attention to detail and follow up skills.
  • Computer hardware and software support skills, including mastery of Microsoft Suite.
  • Occasionally lift up to 50 pounds.
  • Resume and cover letter required.

Apply