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Help Desk Associate Jobs in Ohio (NOW HIRING)

Collabera

Help Desk Services Associate

Brooklyn, OH

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Insight Global

Help Desk Technician

New Albany, OH · On-site

$18 - $24/hr

... help desk needs while coordinating with central IT as needed. The role is a mix of hands-on desk ... Bachelor's in IT OR Associate's + 3-5 years experience * * High school with relevant experience is ...

Miracle-Ear

Front Desk Associate

Barberton, OH

$13 - $16.75/hr

Front Desk Associate We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

Select-Arc

IT Associate / Help Desk

Fort Loramie, OH · On-site

$21 - $24/hr

We are seeking an IT Associate to support both our Information Technology and Software Development teams. This role offers hands-on experience across help desk support, infrastructure, and software ...

Dublin Dental Care

Front Desk Associate

Dublin, OH · On-site

$18 - $22/hr

Front Desk Associate Opportunities at Dublin Dental Care. Join our growing, patient-focused front ... We're looking for someone with experience and positive energy who genuinely enjoys helping people ...

Fastenal

Distribution Center Help Desk

Akron, OH · On-site

$17.75 - $24/hr

Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 12:00pm - 5:00pm Up to 25 hours/week OVERVIEW: Find your future at ...

Miracle-Ear

Front Desk Associate

Norton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Canton, OH · On-site

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Miracle-Ear

Front Desk Associate

Norton, OH

$16 - $19/hr

We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer's first point of contact, both ...

Idealforce

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst 3/HDA3 IDEALFORCE has a contract position available immediately for a Help Desk ... Qualifications Possession of an associate's degree with significant coursework (16 semester or 24 ...

BravoTech

Help Desk Technician / Analyst 2

Pataskala, OH · On-site

$19.75 - $27/hr

Help Desk Specialist / Analyst 2 Location: Pataskala, OH 43062 - Onsite - Weekly travel to nearby ... Bachelors in Information Technology or Associates plus 3-5 years of Experience * Experience with ...

Apex Systems

Help Desk Technician/Analyst II

Pataskala, OH · On-site

$19.75 - $27/hr

Job#: 3031786 Help Desk Technician/Analyst II Location: Pataskala, Ohio ONSITE Employment Type ... A Bachelor's degree in Information Technology, or an Associate's degree combined with 3-5 years of ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Ohio

Help Desk Associate information

See Ohio salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Ohio is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Ohio? The most popular types of Help Desk jobs in Ohio are:
What are popular job titles related to Help Desk Associate jobs in Ohio? For Help Desk Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Ohio look for? The top searched job categories for Help Desk Associate jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Associate jobs? Cities in Ohio with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Ohio as of May 2026, with employment types broken down into 2% As Needed, 12% Full Time, 84% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $42,447 per year, or $20.4 per hour.
Help Desk Services Associate

Help Desk Services Associate

Collabera

Brooklyn, OH

$17.25 - $23.50/hr

Contractor

Posted 11 days ago

Job description

Company Description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world's largest payment ecosystem?
Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.
We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor's degree or IT Certification
    1 to 3 years' experience in a Helpdesk or Customer Service environment
    Effective telephone skills
    Effective communication skills
    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
    Ability to make sound decision based on logical reasoning
    Commitment to team concept
    Effective problem determination skills
    Effective listening skills
    Ability to work in a fast paced & high volume environment

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