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Help Desk Associate Jobs in Cleveland, OH (NOW HIRING)

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Area Temps, Inc.

Be Seen First

Help Desk Support - Part-time - LM

Independence, OH · On-site

$20/hr

A local organization is seeking a Help Desk Associate to help with workshops and willing to drive over an hour for conference assistance. This is a part-time position working 8 to 12 hours each week ...

New

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Scenthound Aurora, OH

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Scenthound

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Soul Space

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

AEG

Front Desk Associate

Lorain, OH · On-site

$14 - $15/hr

T3 took on an investment in 2024 to help with its rapid expansion plans beyond its three locations ... Respond quickly to customer needs while keeping front desk operations running smoothly. * Assist ...

Scenthound

Front Desk Associate - Part Time

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$12/hr

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Browns Fit

Front Desk Associate

Cleveland, OH · On-site

$12/hr

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Associate degree plus 1 year of relevant professional experience * 2 years of relevant professional experience in a service desk or technical support role Preferred: * CompTIA A+ (Must obtain within ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk associate in Cleveland, OH is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Cleveland, OH?

The most popular types of Help Desk jobs in Cleveland, OH are:

What are popular job titles related to Help Desk Associate jobs in Cleveland, OH?

For Help Desk Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Cleveland, OH look for?

The top searched job categories for Help Desk Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Help Desk Associate jobs?

Cities near Cleveland, OH with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 5% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,301 per year, or $20.8 per hour.

SAP Help Desk Associate

Applied Industrial Technologies

Cleveland, OH • On-site

$18 - $24.25/hr

Full-time

Posted 5 days ago

Applied Industrial Technologies rating

6.8

Company rating: 6.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

277th of 429 rated retail wholesalers

Job description

The Operational Excellence Department of Applied Industrial Technologies, an industrial distributor with a $12.5 billion market cap, seeks an experienced SAP Help Desk Associate.
The SAP Help Desk Associate serves as the first point of contact for SAP support issues. We are seeking an experienced hands-on SAP Help Desk Associate to analyze and resolve user SAP issues. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. While we prefer candidates to be based at an Applied Industrial Technologies location, we will consider hybrid work arrangements for the right candidate.
Job responsibilities include:
  • Ability to work in fast paced, high volume call center documenting requests, troubleshooting and resolving issues
  • Support remote users via phone, email, instant message and help desk ticketing software
  • Weigh the impact of problems to end users and other customers in order to assign an appropriate priority and resolution target, escalating if necessary to ensure customer satisfaction
  • Work independently and collaboratively to achieve objectives and assignments timely resolution
  • Meet departmental customer service metrics for help desk issue resolution
  • Participate with creation/maintenance of a knowledge base with common issue and resolution identification
  • Active involvement with the company's Lean processes driving continuous improvement and waste reduction

Requirements:
  • 1 year of Tier 1 SAP Help Desk problem solving or equivalent to meet/exceed established metrics and customer service standards in a fast paced, service related environment
  • Working knowledge of SAP
  • Proven problem solving and interpersonal communication skills
  • Ability to react to concerns in a professional manner
  • 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
  • Strong work ethic and self-starter

Preferred:
  • 1+ year of 2nd Tier Help Desk experience is preferred
  • Microsoft Office Suite knowledge
  • Multi-location, multi-country/state experience
  • French language a plus

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

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