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Help Desk Associate Jobs in Cleveland, OH (NOW HIRING)

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... IT Associates, Bachelor's degree or IT Certification 1 to 3 years' experience in a Helpdesk or ...

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

Associate's degree in computer science, information technology, or related-field * At least 2 years ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

IT Help Desk

Cleveland, OH · On-site

$20 - $24/hr

Travel to other locations to help work on computer systems. * Other Duties: As business needs ... Associate's/Bachelor's degree in IT, Computer Science, or equivalent experience. * 3-5+ years ...

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

... Associate, you will be the first point of contact for customers, responsible for selling ... helping customers make informed decisions Proactive and coachable, with a desire to learn and grow ...

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Front Desk Associate

Aurora, OH · On-site

$15 - $23/hr

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Front Desk Associate

Cleveland, OH · On-site

$17 - $20/hr

... help cultivate an atmosphere that reflects the values of our brand. If you have a passion for ... the front desk area is clean, organized, and adequately stocked with necessary supplies.

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Complimentary service membership About the Role As a Member Associate , you will be the first point ... A sales and customer-focused mindset with a passion for helping customers make informed decisions

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Helping integrate members into the club (completing profile, taking photos, distributing barcodes) * Assisting other departments when necessary * Attending all required meetings * Maintaining an ...

Front Desk Associate

Cleveland, OH · On-site

$13.50 - $17.50/hr

... Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and ...

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Help Desk Associate information

See Cleveland, OH salary details

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How much do help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk associate in Cleveland, OH is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Cleveland, OH?

The most popular types of Help Desk jobs in Cleveland, OH are:

What are popular job titles related to Help Desk Associate jobs in Cleveland, OH?

For Help Desk Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Cleveland, OH look for?

The top searched job categories for Help Desk Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Help Desk Associate jobs?

Cities near Cleveland, OH with the most Help Desk Associate job openings:

Infographic showing various Help Desk Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,301 per year, or $20.8 per hour.

Help Desk Services Associate

Collabera

Brooklyn, OH • On-site

$17.25 - $23.50/hr

Contractor

Re-posted 3 hours ago


Job description

Company Description

Are you passionate about conceptualizing, nurturing, developing and proving new ideas and developing them into new solutions? Would you like to help create the next major innovation in and around the payment landscape pioneering and leveraging the most advanced devices, hardware and software in the world, anything and everything in and around world's largest payment ecosystem?
Smart phones, connected devices, Internet of things, future of payment, smart POS, iBeacons, are you passionate about any of these. Are you looking to join a start-up or an incubator so that you could convert your ideas into real products? Come join us.
We will provide the tools, the environment, the eco-system and the support you need. You will find an informal, innovation friendly environment at 1 Market St in the middle of San Francisco downtown, overlooking some sweeping views of the Bay and Bay Bridge.

Job Description

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position's focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor's degree or IT Certification
    1 to 3 years' experience in a Helpdesk or Customer Service environment
    Effective telephone skills
    Effective communication skills
    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
    Ability to make sound decision based on logical reasoning
    Commitment to team concept
    Effective problem determination skills
    Effective listening skills
    Ability to work in a fast paced & high volume environment