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Help Desk Associate Jobs in Middletown, OH (NOW HIRING)

Healthcare Support Staffing

Help Desk Support

Mason, OH · On-site

$18.75 - $25.50/hr

Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience * Knowledge of commonly-used concepts ...

PCRK Group

Front Desk Associate

Dayton, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Massage Envy PCRK

Front Desk Associate

Dayton, OH

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

Collabera

Technical/Help Desk Support

Mason, OH

$15/hr

Development of procedures for Support Center Record all communication relating to associates: questions/problems into call tracking. Proofing and testing of procedures prior to implementation. Assist ...

PCRK Group

Front Desk Associate

Beavercreek, OH

$13.50 - $17.50/hr

Description Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care ...

Massage Envy PCRK

Front Desk Associate

Beavercreek, OH · On-site

$13.50 - $17.50/hr

Position Overview The primary responsibility of a Front Desk Associate is to deliver outstanding customer service by helping clients understand the benefits of regular massage, skin care, and stretch.

84.51°

Deal Desk Director (P4549)

Cincinnati, OH · On-site

$132K - $240K/yr

We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates ... Below is a list of some of the benefits we offer our associates: * Health: Medical: with ...

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How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Middletown, OH is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Middletown, OH? The most popular types of Help Desk jobs in Middletown, OH are:
What are popular job titles related to Help Desk Associate jobs in Middletown, OH? For Help Desk Associate jobs in Middletown, OH, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Middletown, OH look for? The top searched job categories for Help Desk Associate jobs in Middletown, OH are:
What cities near Middletown, OH are hiring for Help Desk Associate jobs? Cities near Middletown, OH with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Middletown, OH as of May 2026, with employment types broken down into 2% As Needed, 28% Full Time, 68% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $42,404 per year, or $20.4 per hour.
Help Desk Support

Help Desk Support

Healthcare Support Staffing

Mason, OH • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision

Posted 20 days ago

Job description

Company Description

With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering cutting-edge, scalable technologies and solutions that respond to and anticipate the market's needs while providing sustainable value to our customers. Healthcare is our only business, giving us an unparalleled understanding of the volatile healthcare landscape. We take great pride in maintaining the highest levels of client satisfaction for the hundreds of U.S. hospitals and healthcare providers we serve. Our innovative products and services empower our customers to do what they do best - deliver outstanding patient care.


Job Description

Ideal candidate will be professional at all times, assertive and accountable, have good timekeeping skills, flexible. Candidate should have drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn.

Essential Functions:

Qualifications
  • Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Comfortable working with an expected resolution rate
  • Technically savvy
Additional Information

Advantages of this Opportunity:

Competitive salary, negotiable based on relevant experience
Benefits offered, Medical, Dental, and Vision
Fun and positive work environment
Monday through Friday 8am-5pm


Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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