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Help Desk Associate Jobs (NOW HIRING)

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

PeoplesBank

Help Desk Associate

Holyoke, MA

$18.25 - $24.50/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting andmaintainingcomputer systems and software deployed to support the Stores andall oftheir processes.This includes but ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

University of Nebraska

Help Desk Associate

Omaha, NE · On-site

$16.50 - $22.50/hr

Job Summary: Provide initial support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
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Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Associate

MILWAUKEE COLLEGE PREPARATORY SCHOOL

Milwaukee, WI

$18.25 - $24.50/hr

Other

Posted 24 days ago

Job description

Position Summary - The IT Help Desk Associate is an entry-level position providing basic technical support for Milwaukee College Prep’s computer systems, hardware, and software.     The Help Desk Associate will be responsible for day-to-day technical support, escalating more complex issues as needed, and helping maintain IT Asset Inventory.  Strong customer service skills and an eagerness to learn are a must, while experience within a school setting is a bonus.

Essential Duties & Responsibilities

  • Serve as the first point of contact for all things IT related
  • Respond to IT Tickets in a timely manner
  • Maintain detailed documentation within tickets on issues, steps, and resolution
  • Provide excellent customer service via email, phone, and in-person
  • Perform troubleshooting and problem-solving through diagnostic techniques
  • Display a professional disposition and positive attitude
  • Escalate tickets as needed to another IT staff member or to a vendor
  • Exercise good judgement in prioritizing tasks and assignments
  • Ship, receive, and transport broken/repaired device inventory between campuses
  • Other tasks as assigned

Required Knowledge, Skills, & Abilities

  • Confident use of a computer for basic everyday tasks (checking emails, managing files and folders, navigating websites, etc)
  • Basic understanding of computer parts (keyboard, mouse, screen, USB port, etc)
  • Comfortable adapting to new and evolving technology
  • Ambition to grow in IT through certifications, education, and advancement opportunities
  • Ability to explain technical concepts in simple terms for users of all skill levels
  • Strong customer service skills, interpersonal skills, and work ethic
  • High School Graduate or equivalent
  • 2+ years in any role requiring strong communication (customer service, education, etc)
  • Experience using Windows, MacOS, or ChromeOS Operating Systems
  • Familiarity with Google Workspace and/or Microsoft Office (Docs/Word, Sheets/Excel, & Slides/Powerpoint)
  • Valid driver’s license, automobile insurance, and reliable transportation - position involves regular travel between each campus, including occasional transport of IT equipment and inventory

Physical Requirements

  • Regularly required to sit, stand, and walk between work areas
  • Ability to lift and carry up to 50lbs (for transporting IT equipment between campuses)
  • Occasionally required to kneel, bend, or reach when installing/troubleshooting
  • Ability to sit at a desk for prolonged periods and work on a computer

Apply