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Help Desk Associate Jobs (NOW HIRING)

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting andmaintainingcomputer systems and software deployed to support the Stores andall oftheir processes.This includes but ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, handling escalated technical issues and ensuring smooth technology operations ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical ...

Garten

Solutions Desk Associate

Burlingame, CA

$21 - $28.25/hr

Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will help with the ... It is a help desk, a customer success team, an account management team, an equipment ...

garten

Solutions Desk Associate

Burlingame, CA · On-site

$21 - $28.25/hr

Description Solutions Desk Associate Reporting to the Manager, the Solutions Desk Associate will ... It is a help desk, a customer success team, an account management team, an equipment ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
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What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
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Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Associate

Citi Trends

Savannah, GA • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 8 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This includes but is not limited to Point of Sale, Merchandise Management, Networking and Telecommunications, Stores Security Systems, HR Systems, Wireless equipment and all of the software and hardware used to support these systems. The Help Desk Associate I will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
  • Consistently report to work as scheduled and on time
  • Coordinate and communicate effectively with members of your team
  • Perform tasks in a detailed and efficient manner based on the given direction
  • Ensure all assigned tasks are completed as directed and on time
  • Respond to requests from internal and external partners in a professional and timely fashion
  • Answer calls and troubleshoot problems over the phone for all store software and hardware
  • Effectively analyze and log issues into a Ticketing system
  • Assign proper priority and escalate issues when necessary
  • Remotely troubleshoot various issues including hardware, software, database, networking, wireless and telecommunications
  • Take ownership of issues and drive them to a resolution using all available resources
  • Provide support in a fair and balanced manner as a key member of a TEAM
  • Provide support in a professional, caring, expeditious and effective manner
  • Understand and consider the impact your actions have on the store and customer
  • Communicate effectively with internal and external business partners
  • Develop your knowledge of your working environment to provide better support
  • Provide support to meet or exceed the expectations documented in our SLA (Service Level Agreement)
  • Follow all support procedures as outlined in our Operations Manual and\or other provided documentation
  • Escalate issues when needed according to the documented IS Escalation Procedure
  • Prioritize calls in Queue and follow-up according to the severity of the ticket
  • Open\update a ticket for every incoming\outgoing call, e-mail and voicemail
  • Provide detailed information and all troubleshooting steps for every ticket
  • Determine and assign each ticket to it's appropriate Problem Type
  • Monitor and update all open\existing tickets
  • Consistently check and respond to e-mails from all Business Partners
  • Performs other duties as may be assigned.

REQUIRED SKILLS/ABILITIES:
  • Must be available 7 days a week for shifts ranging from 8AM - 10PM, EST
  • The ideal candidate will possess superior communication skills
  • Working knowledge of MS Office and Windows
  • The ability to learn new technology quickly and thoroughly
  • Ability to work through roadblocks and bring about resolution
  • Advanced problem solving and troubleshooting skills
  • Self-motivated and enjoys learning new technologies
  • Ability to document and record statistics and execute tests with extreme attention to detail

EDUCATION/EXPERIENCE:
  • Experience with Win OS, Mac OS, wireless and networking basics a plus
  • Experience with executing basic SQL statements a plus
  • Experience with SQL and Relational Database technology a plus
  • Experience with POS hardware and software a plus
  • Experience troubleshooting hardware and software issues with remote users

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly.
  • The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception.
  • The employee must be able to work effectively in a fast-paced environment.

GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. is prohibited.

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