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Help Desk Associate Jobs (NOW HIRING)

Children's Friend

Help Desk Associate

Providence, RI · On-site

$18.38 - $20/hr

Help Desk Associate- Part Time Location: Providence, RI Reports To: Service Level Manager Employment Type: Part-Time, 25 hours per week. Monday- Friday- Day Time Shifts Are you passionate about ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$23 - $26/hr

As a Tier 1 technical support specialist, the Help Desk Associate is responsible for delivering front-line technical assistance and ensuring the smooth operation of daily IT functions. The position ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Description SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school community. This position ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Job Type Full-time Description SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the first point of contact for technology support across our school community. This position is ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

... Associates new tools being driven by IT or other IT-related areas as needed * Performs routine maintenance tasks, such as backups, updates, and patches. * Monitors and proactively acts on help-desk ...

Gumenick Management Company LC

Help Desk Associate

Richmond, VA · On-site

$18.50 - $24.75/hr

... Associates new tools being driven by IT or other IT-related areas as needed * Performs routine maintenance tasks, such as backups, updates, and patches. * Monitors and proactively acts on help-desk ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Citi Trends

Help Desk Associate

Savannah, GA

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting andmaintainingcomputer systems and software deployed to support the Stores andall oftheir processes.This includes but ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line support for end users, troubleshoot technical issues, and implement process improvements to enhance the employee experience.

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

They are seeking an IT Help Desk Associate to provide first-line technical support to all end users, troubleshoot issues, and implement process improvements to enhance the employee experience.

CARCHEX

IT Help Desk Associate

Cockeysville, MD

$22 - $26/hr

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency. Essential Responsibilities: Oversee daily end user system ...

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

The IT Help Desk Associate will be the first line of support for all end users in the organization, handling technical issues related to computers, software, hardware, and networks while also ...

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Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for help desk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
More about Help Desk Associate jobs
What cities are hiring for Help Desk Associate jobs? Cities with the most Help Desk Associate job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Associate jobs? The top employers for Help Desk Associate jobs are:
What states have the most Help Desk Associate jobs? States with the most job openings for Help Desk Associate jobs include:
What job categories do people searching Help Desk Associate jobs look for? The top searched job categories for Help Desk Associate jobs are:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Associate

Help Desk Associate

Children's Friend

Providence, RI • On-site

$18.38 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

???? We're Hiring: Help Desk Associate- Part Time

Location: Providence, RI
Reports To: Service Level Manager
Employment Type: Part-Time, 25 hours per week. Monday- Friday- Day Time Shifts

Are you passionate about technology and helping people solve problems?

At Children's Friend, technology powers our mission of strengthening families and supporting children throughout our community. We're looking for a customer-focused, solutions-driven Help Desk Associate who enjoys troubleshooting technical issues, building relationships, and making a meaningful impact every day.

If you thrive in a fast-paced environment, enjoy learning new technologies, and take pride in delivering exceptional customer service, we'd love to meet you.

???? What You’ll Do:

As a Help Desk Associate, you'll serve as the first point of contact for employees needing technical support. You'll troubleshoot hardware, software, and network issues while ensuring every interaction leaves users feeling supported and confident.

Your responsibilities will include:

  • Providing timely technical support via phone, remote access, and onsite visits
  • Diagnosing and resolving hardware, software, network, internet, and peripheral issues
  • Managing and responding to Help Desk tickets with excellent customer service
  • Installing, configuring, and deploying computers, software, and other technology equipment
  • Performing basic desktop hardware repairs and troubleshooting
  • Supporting employee onboarding by setting up equipment and assisting with technology training
  • Creating and maintaining technical documentation and internal support resources
  • Collaborating with departments across the organization to support agency operations and reporting
  • Maintaining the security and confidentiality of agency systems while adhering to HIPAA standards
  • Continuing to build your technical knowledge through training and professional development
???? What You Bring:
  • High School Diploma or GED
  • 1–3 years of Help Desk or IT support experience
  • Knowledge of Windows 11, Microsoft 365, and Active Directory
  • Experience supporting Microsoft Office applications and internet browsers
  • Strong troubleshooting and analytical skills
  • Excellent customer service and communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Valid driver's license, reliable transportation, and the ability to travel between agency locations
  • Ability to lift up to 50 pounds
Preferred Qualifications
  • Experience with SysAid or other IT ticketing systems
  • CompTIA A+ Certification
  • Bilingual in English and Spanish
Why You'll Love This Role

Every day is different. You'll solve meaningful technical challenges, support employees across multiple locations, and help ensure the technology behind our mission runs smoothly. You'll join a collaborative Information Systems team that values innovation, continuous learning, and exceptional service.

What Makes You Successful

You are:

  • A natural problem solver
  • Calm under pressure
  • Customer-focused and approachable
  • Detail-oriented and organized
  • A collaborative team player
  • Eager to learn and grow your technical skills
???? Why Join Children’s Friend?

At Children’s Friend, we believe every child deserves a strong start. As part of our team, you’ll have the chance to grow professionally, contribute meaningfully, and be part of a diverse and inclusive workplace where your efforts matter every day.

???? Equal Opportunity Employer

We are committed to equity and diversity in the workplace. If you require accommodations during the application process, please contact us at talent@cfsri.org.

Children’s Friend offers a comprehensive benefits package that includes the following:

  • Medical Dental and Vision coverage (if working 30 or more hours per week)
  • Employer contributions to the 403(b) plan
  • Employer-paid Life and Disability insurance
  • Flex Spending Accounts
  • 12 Paid Holidays
  • Competitive Vacation Benefits
  • Training and Professional Development
  • Education Assistance
  • Student Loan Repayment Assistance