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Help Desk Associate Jobs in North Carolina (NOW HIRING)

GDIT

Help Desk Manager

Fort Liberty, NC · On-site

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Education: Associate's degree * Experience: 7+ years of related experience * Technical skills:

LC Industries

Coordinator, Help Desk

Durham, NC

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Associate degree preferred. * Five years related work experience. * Good phone skills required.

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Associate degree preferred. * Five years related work experience. * Good phone skills required.

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Working towards Associates degree or equivalent work experience * Valid Driver's License in the ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to ... Working towards Associates degree or equivalent work experience * Valid Driver's License in the ...

Onslow County

Help Desk Specialist

Jacksonville, NC · On-site

$27.03 - $35.14/hr

Manages and responds to help desk requests. Designs, develops and implements web pages on our ... Education, Experience, and Special Requirements Associates/Technical degree with coursework in ...

Planet Fitness

Front Desk Associate

Lincolnton, NC · On-site

$12.75 - $16.50/hr

Front Desk Associate At Planet Fitness, our mission has always been to enhance people's lives by ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Charlotte, NC

$13.50 - $17.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Charlotte, NC · On-site

$13.75 - $17.75/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Charlotte, NC · On-site

$13 - $16.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Charlotte, NC · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Charlotte, NC

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Arden, NC

$13.25 - $17.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in North Carolina

Help Desk Associate information

See North Carolina salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk associate in North Carolina is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in North Carolina?

The most popular types of Help Desk jobs in North Carolina are:

What are popular job titles related to Help Desk Associate jobs in North Carolina?

For Help Desk Associate jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in North Carolina look for?

The top searched job categories for Help Desk Associate jobs in North Carolina are:

What cities in North Carolina are hiring for Help Desk Associate jobs?

Cities in North Carolina with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 7% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,576 per year, or $19.5 per hour.

Student- IT Help Desk Associate

Winston Salem, NC

Salem Academy and College
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Salem Academy and Collegeexternal

$16 - $21.50/hr

Part-time

Posted 19 days ago

Job description

Position Title: IT Student Help Desk Associate
Supervisor: Assistant Director of Instructional Technology and Client Services
Position Status: Part-Time Academic Calendar Schedule
Classification: Non-Exempt
About Salem Academy and College
Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women's education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education.

Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation's only liberal arts college exclusively dedicated to developing the next generation of health leaders.
Position Summary:
The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications

The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.
Essential Duties and Responsibilities: Assist with classroom, office, and learning technologies
Communicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-person
Work as part of a team within Technology Services
Plan, organize, and prioritize work during simultaneous projects
Assist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or students
Help keep the helpdesk, Technology Services, and other technology spaces clean and organized
Exercise discretion when handling confidential information Current Salem College Student (Note: You do NOT need to be eligible for work study)
No formal technology experience is required - we will train you!
Excellent customer service and verbal and written communication skills.

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