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Help Desk Associate Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Associate degree preferred. * Five years related work experience. * Good phone skills required.

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... Associate degree preferred. * Five years related work experience. * Good phone skills required.

HYATT Hotels

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Front Desk Associate The Front Desk Associate creates the Hyatt Place experience for our guests by offering a welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Front Desk Associate Part-time Morrisville, North Carolina, United States As part-time front desk ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

RS Eye Care

Medical Front Desk Associate

Smithfield, NC · On-site

$12 - $15.50/hr

Medical Front Desk Associate Join Our Visionary Team as an Optometric Front Desk Superstar! Are you ... A genuine passion for helping others and being part of a team. Why Join Us? * Competitive pay and ...

Art of Problem Solving

Front Desk Associate

Morrisville, NC · On-site

$13 - $16.75/hr

Additionally, in this role you will support campus operations by helping take inventory, tidying up ... The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ...

Clarity Vision

Medical Front Desk Associate

Smithfield, NC

$12 - $15.50/hr

As our Optometric Front Desk Associate, you'll be at the heart of our operations, ensuring a ... A genuine passion for helping others and being part of a team. Why Join Us? * Competitive pay and ...

RS Eye Care

Medical Front Desk Associate

Smithfield, NC · On-site

$15 - $18/hr

As our Optometric Front Desk Associate, you'll be at the heart of our operations, ensuring a ... A genuine passion for helping others and being part of a team. Why Join Us? * Competitive pay and ...

RS Eye Care

Medical Front Desk Associate

Smithfield, NC · On-site

$15 - $18/hr

As our Optometric Front Desk Associate, you'll be at the heart of our operations, ensuring a ... A genuine passion for helping others and being part of a team.Why Join Us?Competitive pay and ...

Aamp Ventures Llc

Front Desk Sales

Apex, NC · On-site

$10/hr

Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...

Aamp Ventures Llc

Front Desk Sales

Apex, NC · On-site

$10/hr

Sales & Front Desk Associate Who We Are Scenthound is not your everyday dog grooming shop. We are a ... Through our North Star and values, we inspire the dog-human connection by helping dog parents ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Raleigh, NC

Help Desk Associate information

See Raleigh, NC salary details

$14

$20

$32

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Associate jobs in Raleigh, NC? For Help Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Raleigh, NC look for? The top searched job categories for Help Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Associate jobs? Cities near Raleigh, NC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Coordinator, Help Desk

LC Industries

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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