Raleigh, NC · On-site
$20 - $27.25/hr
NC-808877 Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC experience Location: Raleigh, NC (NCDHHS-NCFAST) Duration: 12 Months ...
Raleigh, NC · On-site
$20 - $27.25/hr
NC-808877 Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC experience Location: Raleigh, NC (NCDHHS-NCFAST) Duration: 12 Months ...
$19.75 - $27/hr
This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System ...
$19.75 - $27/hr
This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System ...
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...
Durham, NC · On-site
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...
Durham, NC · On-site
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ... LOCATION AND SCHEDULE Durham, NC Monday-Friday 7:00 AM - 3:30PM Occasional On-call weekend support ...
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...
Raleigh, NC · On-site
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...
Raleigh, NC · On-site
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...
Raleigh, NC · Remote
$20 - $30/hr
Occasional weekend support may be required in the future. Responsibilities * Develop and maintain ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
Raleigh, NC · Remote
$20 - $30/hr
Occasional weekend support may be required in the future. Responsibilities * Develop and maintain ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
Cary, NC · On-site
$19.75 - $26.50/hr
Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...
Cary, NC · On-site
$19.75 - $26.50/hr
Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC · On-site
$17 - $22/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC · On-site
$17 - $22/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC · On-site
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC · On-site
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Henderson, NC · On-site
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Henderson, NC · On-site
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Quick apply
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Raleigh, NC · On-site
$40K - $45K/yr
IT Help Desk Engineer CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience.
Quick apply
Raleigh, NC · On-site
$40K - $45K/yr
IT Help Desk Engineer CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience.
Henderson, NC · On-site
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Henderson, NC · On-site
$19 - $26/hr
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for ...
This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for ...
$12.38 - $14.25
2% of jobs
$14.25 - $16.12
6% of jobs
$16.12 - $17.99
12% of jobs
$18.52 is the 25th percentile. Wages below this are outliers.
$17.99 - $19.86
17% of jobs
The median wage is $21.36 / hr.
$19.86 - $21.73
16% of jobs
$21.73 - $23.60
16% of jobs
$24.54 is the 75th percentile. Wages above this are outliers.
$23.60 - $25.47
12% of jobs
$25.47 - $27.34
7% of jobs
$27.34 - $29.21
6% of jobs
$29.21 - $31.08
3% of jobs
$31.08 - $32.95
2% of jobs
$12
$22
$32
| Aspect | Weekend Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Credentials | Basic certifications (CompTIA A+, Network+) | Similar certifications, sometimes more specialized |
| Work Environment | Help desk or call center, remote or on-site | Technical support, on-site or remote, often in corporate settings |
| Employer & Industry | IT service providers, tech companies, internal support teams | IT departments, managed service providers, corporate environments |
| Search & Comparison Intent | Looking for weekend tech support roles | Seeking specialized IT support roles on weekends |
Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.
The most popular types of Help Desk jobs in Raleigh, NC are:
For Weekend Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Weekend Help Desk jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Weekend Help Desk job openings:
Raleigh, NC • On-site
$20 - $27.25/hr
Other
Posted 11 days ago
Job ID: NC-808877
Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC experience
Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience and knowledge of browser-based applications. Required 3 Years
Experience researching, analyzing and interpreting automated system problems. Required 5 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 3 Years
Working knowledge of social services and Child Welfare program. Desired 2 Years
Broad knowledge of the PATH NC application and functionality. Desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 3 Years
Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.
Overview
Application/Production Support role for the Child Welfare/PATH NC application.
Provides assistance to external customers and service providers using the system.
Requires strong customer service skills.
A working knowledge of North Carolina s Child Welfare program is highly desired.
Focuses on application support rather than hardware.
Requires moderate technical and troubleshooting experience.
Operations & Maintenance (O&M) Support Responsibilities
Monitor and address county issues that front-line Help Desk staff cannot resolve.
Diagnose issues to determine root causes.
Resolve isolated problems when possible.
Escalate broader or system-level issues to the development team as needed.
Technical & Cross-Team Collaboration
Work closely with business and technical teams to troubleshoot and analyze issues.
Reproduce, isolate, and document complex problems.
Provide resolutions using temporary process changes and support testing of fixes and patches.
Assist with staging or test environment setup when required.
Recommend product or process improvements based on observed trends or patterns.
Coordination & Communication
Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
Support the coordination, budgeting, approval, and implementation of system change requests.
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