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Overnight It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables our employees to do their best work every day.

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

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Overnight It Helpdesk information

See Raleigh, NC salary details

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$22

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How much do overnight it helpdesk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for overnight it helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does an overnight IT helpdesk do?

An Overnight IT Helpdesk provides technical support to users and resolves computer and network issues during nighttime hours. They monitor systems, respond to service requests, and troubleshoot problems such as software glitches, connectivity issues, or hardware failures. Overnight helpdesk staff ensure businesses maintain 24/7 operations by addressing technical incidents outside of regular business hours, often escalating more complex issues to higher-level support as needed.

What are some common challenges faced by overnight IT helpdesk professionals, and how can they be managed?

Overnight IT helpdesk professionals often encounter unique challenges, such as handling urgent technical issues with limited on-site support and working during non-traditional hours, which can impact work-life balance. They may need to troubleshoot problems independently or coordinate with daytime teams to resolve complex incidents. To manage these challenges, strong problem-solving skills, clear documentation, and effective communication with colleagues across shifts are essential. Many organizations also offer shift differentials and support resources to help overnight staff maintain productivity and well-being.

What are the key skills and qualifications needed to thrive as an overnight IT helpdesk professional?

To thrive as an Overnight IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT support or a related certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and network monitoring software is typically required. Strong problem-solving abilities, effective communication, and patience are critical soft skills for assisting users and resolving issues during off-peak hours. These competencies ensure continuous IT support, minimize downtime, and maintain business operations overnight.

What is the difference between Overnight It Helpdesk vs Help Desk Technician?

AspectOvernight It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft certifications
Work EnvironmentNight shifts, remote or on-site supportDay shifts, on-site or remote support
Industry UsageIT support, technical troubleshootingIT support, customer service
Search IntentNight support roles, 24/7 IT helpDaytime troubleshooting, user support

Overnight It Helpdesk roles focus on providing technical support during night shifts, often requiring specific certifications and experience with remote troubleshooting. Help Desk Technicians typically work during daytime hours, assisting users with hardware and software issues. Both roles involve technical skills, but differ mainly in work hours and shift timing.

What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC?

The most popular types of It Helpdesk jobs in Raleigh, NC are:

What are popular job titles related to Overnight It Helpdesk jobs in Raleigh, NC?

For Overnight It Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight It Helpdesk jobs in Raleigh, NC look for?

The top searched job categories for Overnight It Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight It Helpdesk jobs?

Cities near Raleigh, NC with the most Overnight It Helpdesk job openings:

Overnight It Helpdesk jobs near you
Infographic showing various Overnight It Helpdesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 5% Internship, 80% Full Time, 5% Temporary, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Reynolds and Reynolds rating

8.4

Company rating: 8.4 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

88th of 244 rated software companies

Job description

Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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