Part Time It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Posting Details
Posting Information
Posting Number
PG194769EP
Internal Recruitment
Yes
Working Title
IT Network Administrator I
Anticipated Hiring Range
$60,000 - $65,000
Work Schedule
8am to 5pm Monday-Friday, after hours as needed
Job Location
Raleigh, North Carolina
Department
Communication Technologies
About the Department
Communication Technologies (ComTech) is a division of OIT - The Office of Information Technology. ComTech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secured networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff.
This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Network Administrator I is responsible for supporting the day-to-day operations, implementation, maintenance, and configuration of the core campus network infrastructure. This includes supporting wired and wireless networks, VPN, IPAM and other critical network services. The position will also serve as a primary operational resource for managing campus-wide installation and other projects, updating internal processes, and collaborating with our software development team to optimize network tool performance. This position will also conduct monthly software vulnerability assessments.
Key Responsibilities & Essential Functions
1. Planning, Organizing, & Project Support

• Project Management & Installation: Oversee project tracking for network installation work, monitoring timelines, and ensuring milestones are achieved systematically.
• Campus Consulting & Support: Provide technical information to campus partners regarding ComTech-provided connectivity solutions, DNS/DHCP services, and specialized network options to support campus business operations.
• Process Improvement: Proactively review, update, and document internal operational procedures and templates to maximize team efficiency.
• Cross-Team Collaboration: Liaison directly with the software and development team to ensure operational tools are used effectively, recommending updates based on live workflow demands.

Technical Knowledge & Infrastructure Deployment

• Equipment Configuration & Deployment: Configure, test, and install networking hardware, switches, routers, and wireless access points in strict compliance with approved architecture, engineering designs, and vendor best practices.
• Network Administration: Administer subnetting, IP addressing, and VLAN assignments within the network address management system.
• Maintenance & On-Call Coverage: Participate in a week-long rotating 24/7 on-call support shift to handle after-hours critical network alerts. Commit to planned before/after-hours maintenance windows to minimize daytime disruption to the university.

Technical Support & Incident Management

• Issue Resolution: Diagnose, troubleshoot, and resolve complex wired/wireless connectivity issues, hardware disruptions, and telephony/data performance degradations across campus.
• Escalation Handling: Actively monitor network monitoring systems, verify problem resolution, and escalate critical or broad-impact campus outages to senior engineers or management when outside standard operating boundaries.

This position is open only for current and permanent NC State Employees.
Other Responsibilities

• One week on-call shift required

Qualifications
Minimum Education and Experience

• Bachelor's degree with zero - two years of relevant experience; or an equivalent combination of education, training and relevant experience.

All degrees must be received from appropriately accredited institutions.
Other Required Qualifications

• Solid working knowledge of core networking principles including the OSI model, TCP/IP, subnets, routing protocols, VLANs, and wireless layers
• Experience utilizing enterprise ticketing workflows (ideally ServiceNow) and network performance monitoring software
• Experience with equipment lifecycle refresh workflows
• Position requires good communication skills, both written and verbal
• Demonstrate the ability to work within a team environment
• Ability to work independently on tasks, develop own work schedule and monitor progress against defined parameters

Preferred Qualifications

• Experience with Cisco DNA or other equipment automation and configuration solutions
• Experience with network equipment vulnerability and risk assessment
• CCNA or 3-4 years equivalent experience with university network infrastructures
• 2-3 years project management experience

Required License(s) or Certification(s)

• A valid driver's license is required and must be maintained as a condition of employment.

Valid NC Driver's License required
Yes
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
07/23/2026
Anticipated Close Date
Open until filled
Special Instructions to Applicants
In addition to your application please submit a resume and the contact information for at least three professional references.
This position is open only for current and permanent NC State Employees.
Position Details
Position Number
00105506
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies, Non Mandatory - Emergency Event
Department ID
516001 - Communication Technologies
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.