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Entry Level It Helpdesk Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Company Description As an IT services provider, HCL provides custom software development, product ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

NV5

IT Analyst

Cary, NC · On-site

College or technical school education in an IT-related field, or equivalent hands-on experience * 2-4 years of experience in an IT support or help desk environment Work environment and physical ...

Murphy's Naturals

IT Associate

Raleigh, NC · On-site

IT Associate Department: IT Employment Type: Full Time Location: Raleigh, NC Reporting To: Directo ... Help troubleshoot basic network and hardware issues * Manage phishing campaigns and cybersecurity ...

NV5

IT Analyst

Cary, NC

Please note, this is not a remote position. • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help ...

NV5

IT Analyst

Cary, NC

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

Murphy's Naturals

IT Associate

Raleigh, NC · On-site

... • Help troubleshoot basic network and hardware issues • Manage phishing campaigns and ... IT support, technology, and troubleshooting • The kind of confidence that says they are open to ...

New

Murphy's Naturals

IT Associate

Raleigh, NC · On-site

Help troubleshoot basic network and hardware issues * Manage phishing campaigns and cybersecurity ... Strong Interest in IT support, technology, and troubleshooting * The kind of confidence that says ...

New

Tech Marketing

IT Service Desk lead

Durham, NC

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

Murphy's Naturals

IT Associate

Raleigh, NC · On-site

Help troubleshoot basic network and hardware issues * Manage phishing campaigns and cybersecurity ... Strong Interest in IT support, technology, and troubleshooting * The kind of confidence that says ...

New

Mayne Pharma

IT Analyst

Raleigh, NC · On-site

... support • Helpdesk support • Resolve end user issues and requests in a timely manner • ... IT training material • Comfortable supporting Executive Leadership and Board Members • ...

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Entry Level It Helpdesk information

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$32

How much do entry level it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

Is IT possible to get a help desk job with no experience?

Entry level IT help desk positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.
What are the most commonly searched types of It Helpdesk jobs in Raleigh, NC? The most popular types of It Helpdesk jobs in Raleigh, NC are:
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What cities near Raleigh, NC are hiring for Entry Level It Helpdesk jobs? Cities near Raleigh, NC with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Raleigh, NC as of May 2026, with employment types broken down into 51% Full Time, and 49% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Proton IT Helpdesk

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, NC • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Reynolds and Reynolds rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

76th of 184 rated software companies

Job description

Position Description
*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

What Reynolds and Reynolds employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Reynolds and Reynolds logo

About Reynolds and Reynolds

Sourced by ZipRecruiter

Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Dayton, OH, US

Year founded

1866

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