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Help Desk Password Reset Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

krg technology inc

IT Call centre support

Cary, NC

... Password reset experience Ticketing System experience Windows/Outlook troubleshooting experience Remote Access experience Network connection troubleshooting experience Ability to actively seek a ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Perform password resets and account administration using Microsoft Entra ID (Azure AD), Active ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

New

CCS Global Tech

EHR Helpdesk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

... help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver ... provisioning, password resets, Epic access requests, and basic application troubleshooting.

New

WingSwept

Systems Analyst

Garner, NC · On-site

... password and user account administration * Create properly formatted tickets for client calls ... Develop and/or revise best practices and processes for Help Desk procedures Minimum requirements:

STI

Service Desk Specialist

Raleigh, NC · On-site

Supports end user password resets. Instructs users via phone and/or email on the basic ... Has significant technical knowledge and serves as a resource for others to help solve complex ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... or chat, including password resets, software installations, and hardware troubleshooting.

New

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... or chat, including password resets, software installations, and hardware troubleshooting.

New

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Raleigh, NC

Help Desk Password Reset information

See Raleigh, NC salary details

$14

$23

$34

How much do help desk password reset jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk password reset in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Raleigh, NC? For Help Desk Password Reset jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Raleigh, NC look for? The top searched job categories for Help Desk Password Reset jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Password Reset jobs? Cities near Raleigh, NC with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Job Position : Service Desk L1

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Re-posted 29 days ago

Job description

Job Position    : Service Desk L1

Location         : Morrisville NC
 

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.