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Entry Level Help Desk Jobs in Raleigh, NC (NOW HIRING)

Randstad

Audio/Visual Support Assistant

Durham, NC · On-site

$28 - $29/hr

... AV, IT help desk, event support, or similar). * Working knowledge of common AV components and ... Experience level: Entry Level Randstad is a world leader in matching great people with great ...

Ridge Valley Exteriors

Sales Assistant

Apex, NC · On-site

$14.25 - $18.75/hr

Built on integrity, craftsmanship, and exceptional customer service, we take pride in helping ... Many of our top-performing sales professionals began in entry-level field marketing and canvassing ...

Ridge Valley Exteriors

Sales Assistant

Cary, NC · On-site

$18.50 - $24/hr

Built on integrity, craftsmanship, and exceptional customer service, we take pride in helping ... Many of our top-performing sales professionals began in entry-level field marketing and canvassing ...

Ridge Valley Exteriors

Sales Assistant

Raleigh, NC · On-site

$18.25 - $23.75/hr

Built on integrity, craftsmanship, and exceptional customer service, we take pride in helping ... Many of our top-performing sales professionals began in entry-level field marketing and canvassing ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Raleigh, NC

Entry Level Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Help Desk jobs in Raleigh, NC? For Entry Level Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Raleigh, NC look for? The top searched job categories for Entry Level Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Help Desk jobs? Cities near Raleigh, NC with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
Entry Level Technician

Entry Level Technician

Custom Computer Specialists

Raleigh, NC • Hybrid

$19.50 - $26.25/hr

Other

Posted 14 days ago

Job description

We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.

What You'll Do:

Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email

Troubleshoot and resolve hardware, software, and network issues

Deliver excellent customer service while managing multiple support requests

Conduct regular on-site customer visits as needed

Collaborate closely with the Helpdesk/Managed Services team

Participate in special projects based on individual capability and experience

Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

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What You Bring:

CompTIA A+, Network+, or similar entry-level certifications

Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required)

Strong written and verbal communication skills

Calm, professional demeanor in stressful or high-pressure situations

Foundational technical troubleshooting skills and basic IT knowledge

Genuine curiosity and interest in IT

Preferred, but not required:

Entry-level Microsoft, Cisco, or comparable technical certifications

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