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Entry Level Help Desk Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15 - $15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... Entry Level Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay ...

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Entry Level Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Help Desk jobs in Raleigh, NC? For Entry Level Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Raleigh, NC look for? The top searched job categories for Entry Level Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Help Desk jobs? Cities near Raleigh, NC with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Raleigh, NC as of May 2026, with employment types broken down into 2% As Needed, 34% Full Time, 56% Part Time, 1% Temporary, and 7% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Talent Pool - Future Opportunities at Endurance IT Services

Talent Pool - Future Opportunities at Endurance IT Services

Endurance IT Services

Raleigh, NC • On-site

Full-time, Contractor

Posted 29 days ago

Job description

Job Description
Position Title: Future Opportunities
Contract Duration: Contract/Direct Hire/Contract-to-Hire
Work Location: Raleigh, NC
Work Arrangement:Onsite/Hybrid/Remote
About Us: Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.
Are you passionate about technology and eager to make an impact? At Endurance IT Services, we're always looking for skilled professionals to join our team. While we may not have an immediate opening that matches your qualifications, we invite you to submit your application to our Talent Pool for future consideration.
Why Join Our Talent Pool?
  • Showcase Your Expertise: Share your resume and cover letter so we can learn more about your skills and experience.
  • Be Ready for the Next Opportunity: When a position opens, we'll already have your information, making the process faster and easier.

Typical Roles We Hire For
  • Network Engineers - Design, implement, and maintain network infrastructure.
  • Project Managers - Lead IT projects, ensuring timely and successful delivery.
  • Systems Engineers - Develop and manage complex IT systems and solutions.
  • Help Desk Technicians - Provide responsive technical support to end-users.
  • Systems Administrators - Manage servers, storage, and virtualization environments.
  • And More: Including roles in cybersecurity, cloud services, and IT consulting.

What We're Looking For
  • Innovative Thinkers: Creative problem-solvers who deliver impactful IT solutions.
  • Collaborative Team Players: Flexible, accountable, and trustworthy individuals.
  • Relevant Skills and Experience: From entry-level to seasoned professionals in IT, cybersecurity, cloud services, project management and consulting.

How to Apply
  1. Submit Your Resume: Highlight your technical skills, certifications, and accomplishments.
  2. Include a Cover Letter: Tell us about your career goals and why you're interested in joining Endurance IT Services.
  3. Stay Connected: Follow us on LinkedIn and visit https://endurance-it.zohorecruit.com/jobs/Careers for updates on new openings.

Important Note: Joining our talent pool does not guarantee a job offer or immediate action. However, it ensures your information is available for future roles that match your qualifications.

Apply