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Help Desk Coordinator Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

The Front Desk Office Coordinator serves as the first point of contact for Strata's Durham ... helping ensure the office remains secure and runs smoothly. This is a highly visible role suited ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

Smile Doctors

Front Desk Coordinator

Raleigh, NC · On-site

$15.75 - $20.50/hr

Peak Smiles is seeking a Front Desk Coordinator I to join our growing team. How you'll make us ... We nurture both talents and strengths, building each person's abilities to help them find success ...

Smile Doctors , LLC

Front Desk Coordinator

Raleigh, NC · On-site

$15.75 - $20.50/hr

Peak Smiles is seeking a Front Desk Coordinator I to join our growing team. How you'll make us ... We nurture both talents and strengths, building each person's abilities to help them find success ...

New

Duke University

Service Desk Team Lead

Durham, NC · On-site

Serve as Team Lead for help desk operations by coordinating daily activities, monitoring ticket queues, prioritizing workload, and ensuring adherence to service standards and response times * Act as ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

Serve as Team Lead for help desk operations by coordinating daily activities, monitoring ticket queues, prioritizing workload, and ensuring adherence to service standards and response times * Act as ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

Serve as Team Lead for help desk operations by coordinating daily activities, monitoring ticket queues, prioritizing workload, and ensuring adherence to service standards and response times * Act as ...

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Help Desk Coordinator information

See Raleigh, NC salary details

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How much do help desk coordinator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk coordinator in Raleigh, NC is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Coordinator jobs? Cities near Raleigh, NC with the most Help Desk Coordinator job openings:
Help Desk Coordinator jobs near you

Coordinator, Help Desk

LC Industries

Durham, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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