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Help Desk Coordinator Jobs (NOW HIRING)

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

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Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

About the Role The Help Desk Technician I / IT Coordinator is responsible for providing technical assistance and support related to computer systems, hardware, software, networking, and security in ...

SourcePro Search

IT Help Desk Coordinator

Chicago, IL · On-site

The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm's national technology team, the Information Systems coordinator ...

Texas Petroleum Group

Help Desk Coordinator

Houston, TX · On-site

The Helpdesk Coordinator is primarily responsible for remotely connecting assets for troubleshooting, repairing and upgrading. In this role you will evaluate work requests and manage contractors to ...

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Help Desk Coordinator information

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How much do help desk coordinator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
More about Help Desk Coordinator jobs
What cities are hiring for Help Desk Coordinator jobs? Cities with the most Help Desk Coordinator job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Coordinator jobs? The top employers for Help Desk Coordinator jobs are:
What states have the most Help Desk Coordinator jobs? States with the most job openings for Help Desk Coordinator jobs include:
Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.
Help Desk Coordinator

Help Desk Coordinator

Williston

Easthampton, MA • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

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Job description

Salary: $28 to $30 per hour depending on qualifications and experience

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the Schools Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime during peak periods. Vacation, personal, holiday and sick time.

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work closely with end users and will also aid the schools technical/computer professionals in the ongoing maintenance and installation of classroom and other hardware.

The successful candidate should possess proven technical knowledge and have two to three years experience, preferably in an educational setting. Technology requirements are as follows:
All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships; Develop and implement help desk policies, procedures, and best practices; Configure and image computers for users; Communicate effectively with peers, users, and all management levels; Stay up to date with advancements in technology and propose improvements to existing systems; Ensure compliance with privacy and data protection policies. A complete job description is available.

The qualified individual needs to be committed, detail-oriented, and able to prioritize tasking. Must possess excellent verbal, written and communication skills, especially with non-technical community members. Must be able to work independently and as a team member. Must be able to successfully complete a CORI (Criminal Offender Record Information), SORI (Sex Offender Record Information), general and fingerprint-based background checks.

Qualified / interested candidates may submit letters of interest, resume, and references to Will Short Director of Information Technology Services. Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and holidays. Non-smoking campus. EOE