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Help Desk Coordinator Jobs (NOW HIRING)

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active ​Secret​ clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active ​Secret​ clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active ​Secret​ clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

Help Desk Coordinator Intermediate This position requires an active Secret clearance. Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through ...

Williston

Help Desk Coordinator

Easthampton, MA

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

STI

Help Desk Coordinator

Trenton, NJ · On-site

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting ... The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ...

BiVACOR Inc

Help Desk Coordinator

Huntington Beach, CA · On-site

$27.40 - $32/hr

About the Role The Help Desk Technician I / IT Coordinator is responsible for providing technical assistance and support related to computer systems, hardware, software, networking, and security in ...

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How much do help desk coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What qualifications do I need for a helpdesk?

Help Desk Coordinators typically need a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important. Relevant certifications like CompTIA A+ can enhance job prospects.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
More about Help Desk Coordinator jobs
What cities are hiring for Help Desk Coordinator jobs? Cities with the most Help Desk Coordinator job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Coordinator jobs? The top employers for Help Desk Coordinator jobs are:
What states have the most Help Desk Coordinator jobs? States with the most job openings for Help Desk Coordinator jobs include:
Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.
Help Desk Coordinator

Help Desk Coordinator

Cherokee Federal

San Antonio, TX • On-site

$47K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Job Description
Help Desk Coordinator Intermediate
This position requires an active Secret clearance.
Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support.
Compensation & Benefits:
Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Coordinator Intermediate Responsibilities Include:
  • Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required.
  • Assists users with CAC pin resets.
  • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
  • Assists with installation of terminals and associated hardware.
  • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements.
  • Adheres to regulations concerning Computer Operations.
  • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite.
  • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference.
  • Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
  • Assists users with completing required Cyber Awareness training when user does not have access to the network.
  • Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested:
  • Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years' experience with: PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket submission
  • Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.
#CherokeeFederal #LI #LI-ONSITE #LI-CG #AppC
List similar searchable job titles
  1. Help Desk Team Lead
  2. Service Desk Coordinator
  3. IT Support Coordinator
  4. Technical Support Coordinator
  5. Customer Service Coordinator

List Keywords
  1. Incident management
  2. Service coordination
  3. Ticket tracking
  4. Escalation management
  5. Process improvement

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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