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Help Desk Coordinator Jobs (NOW HIRING)

Paul Mitchell

Service Desk Coordinator

New York, NY

Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One ...

STI

Helpdesk Support

Trenton, NJ · On-site

$20 - $27/hr

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent ...

Avant

IT Help Desk Coordinator

Chicago, IL · On-site

$55K - $67K/yr

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected ...

Avant LLC

IT Help Desk Coordinator

Chicago, IL · On-site

$55K - $67K/yr

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

... coordination. • Serves as the primary escalation point for technician issues, ticket quality ... delegated tasks and Help Desk projects from initiation through completion and ensures ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting. The Help Desk Manager will engage with ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

... coordination. * Serves as the primary escalation point for technician issues, ticket quality ... Oversees delegated tasks and Help Desk projects from initiation through completion and ensures ...

Judge Group, Inc.

Help Desk Analyst

Malvern, PA

$20 - $27.50/hr

Help Desk Analyst coordinates with other teams or specialists to resolve an issue. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group ...

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How much do help desk coordinator jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

Help Desk Coordinator roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized consulting, executive-level positions, or freelance work in fields like IT consulting, project management, or cybersecurity. These roles often require advanced skills, certifications, and experience, and may involve contract or freelance arrangements with high hourly or project-based compensation. Most standard help desk positions offer lower daily earnings, generally aligned with annual salaries or hourly wages.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What job makes $10,000 a month without a degree?

A Help Desk Coordinator typically does not earn $10,000 a month without a degree; however, some high-paying roles like sales managers, real estate brokers, or certain tech sales positions can reach that income level through commissions and experience. These jobs often require strong communication skills, industry knowledge, and sometimes certifications but not necessarily a formal degree.

What is the role of a help desk coordinator?

A help desk coordinator manages and oversees technical support services, ensuring timely resolution of user issues. They coordinate support staff, prioritize tickets, and may use help desk software to track and document problems, often requiring strong communication and organizational skills.

Is AI replacing IT's help desk?

Help Desk Coordinators play a key role in providing technical support and customer service, and while AI tools can automate routine tasks like password resets and troubleshooting, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled professionals to manage complex issues, interpret data, and deliver personalized support. Therefore, AI is a complement rather than a replacement for help desk roles in IT.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
More about Help Desk Coordinator jobs
What cities are hiring for Help Desk Coordinator jobs? Cities with the most Help Desk Coordinator job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Coordinator jobs? The top employers for Help Desk Coordinator jobs are:
What states have the most Help Desk Coordinator jobs? States with the most job openings for Help Desk Coordinator jobs include:
Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Service Desk Coordinator

Paul Mitchell Schools

Twinsburg, OH • On-site

$15 - $18/hr

Full-time

Posted 8 days ago

Paul Mitchell Schools rating

6.9

Company rating: 6.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

81st of 196 rated education and training

Job description

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

  • Experience in guest service
  • Excellent organization, coaching, and communication skills
  • Skills in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Inventory control and product management experience
  • Experience in handling phone systems

Paul Mitchell The School Cleveland is an equal opportunity employer.


Job Posted by ApplicantPro

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