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Help Desk Coordinator Jobs (NOW HIRING)

RICEFW Technologies, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.25 - $27.75/hr

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

Paul Mitchell Schools

Service Desk Coordinator

Roswell, GA · On-site

$17.50/hr

  • Retirement

Service Desk Coordinator Are you ready to be the welcoming face of Paul Mitchell The School Esani in Roswell, GA? We're on the hunt for a part-time Service Desk Coordinator who thrives in a fast ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring ...

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Help Desk Coordinator information

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How much do help desk coordinator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

More about Help Desk Coordinator jobs

What cities are hiring for Help Desk Coordinator jobs?

Cities with the most Help Desk Coordinator job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

Who are the top companies hiring for Help Desk Coordinator jobs?

The top employers for Help Desk Coordinator jobs are:

What states have the most Help Desk Coordinator jobs?

States with the most job openings for Help Desk Coordinator jobs include:

Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

Help Desk Analyst

RICEFW Technologies, Inc.

Trenton, NJ • On-site

$20.25 - $27.75/hr

Contractor

Re-posted 11 days ago

Job description

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8: to 4: with eventual 2 remote days after training
Note: hour work week.
Excellent Communication is Needed.
All training will be conducted on premises at Market St. Trenton, .
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
Engagement will be extended.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
Required/Desired Skills
Skill Required /Desired Amount of Experience Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years Questions
No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate&# ;s email address HERE that will be used when submitting E-RTR. Question3 One-hour unpaid lunch. Do you accept this requirement? Question4 Finger printing, full state and federal background check to be completed by the State of . Do you accept this requirement? Question5 Candidate understands the will be required to work remotely and report on-site for the first few weeks for training. Do you accept this requirement? Question6 Where is the candidate geographically located?

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