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Help Desk Coordinator Jobs (NOW HIRING)

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the ...

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the ...

SpikeIT Global Solutions, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Company Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the ...

H Mart

IT Help Desk Coordinator

Whittier, CA · On-site

$26 - $29/hr

Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware, software, and troubleshooting techniques. * Strong communication and customer service skills.

Paul Mitchell

Service Desk Coordinator

Columbus, OH · On-site

Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ...

Paul Mitchell

Service Desk Coordinator

Charlotte, NC · On-site

Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.

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How much do help desk coordinator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What qualifications do I need for a helpdesk?

Help Desk Coordinators typically need a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important. Relevant certifications like CompTIA A+ can enhance job prospects.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
More about Help Desk Coordinator jobs
What cities are hiring for Help Desk Coordinator jobs? Cities with the most Help Desk Coordinator job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Coordinator jobs? The top employers for Help Desk Coordinator jobs are:
What states have the most Help Desk Coordinator jobs? States with the most job openings for Help Desk Coordinator jobs include:
Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 15% Part Time, and 8% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.
IS Help Desk Coordinator

IS Help Desk Coordinator

Daymark Recovery Services, Inc.

Concord, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Daymark Recovery Services rating

5.6

Company rating: 5.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
  • Medical, Dental and Vision Insurance
  • Health Spending Account
  • Company-Paid Life Insurance
  • Short Term Disability
  • 401(k)
  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Employee Assistant Program
  • Referral Bonus Opportunities
  • Extensive Internal Training Program

Pay Scale: $17.50/hr.
Summary: The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department.
Essential Duties and Responsibilities:
  • End user application and hardware assistance
  • Creating/maintaining technical documentation
  • Providing administrative support functions for IS team
  • Staff Training
  • Performs miscellaneous job-related duties as assigned

Special Attributes: Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes.
  • Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook.
  • Ability to use remote control and remote diagnostic utilities for training and support purposes.
  • Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports.
  • Ability to build and maintain a knowledge base for users and help desk team

Education and/or Experience: Minimum High School degree. Prefer 2 year degree/certification in computer science or related field. Prefer 2 years' experience in call center/front office operations and/or software technical support.

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