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Help Desk Coordinator Jobs (NOW HIRING)

Quest Financial

IT Help Desk Specialist

Dunwoody, GA · On-site

$23/hr

IT HELP DESK COORDINATOR Atlanta, GA (Sandy Springs/Dunwoody Area) $23.00/Hour Temporary Assignment | Approximately 2 Months Mid-July through Mid-September 2026 This role will be working onsite Our ...

Paul Mitchell

Service Desk Coordinator

New York, NY

Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One ...

Paul Mitchell Schools

Service Desk Coordinator

Twinsburg, OH · On-site

$15 - $18/hr

Paul Mitchell The School Cleveland is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who ...

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How much do help desk coordinator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for help desk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Help Desk Coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What does a Help Desk Coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by Help Desk Coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.
More about Help Desk Coordinator jobs
What cities are hiring for Help Desk Coordinator jobs? Cities with the most Help Desk Coordinator job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
Who are the top companies hiring for Help Desk Coordinator jobs? The top employers for Help Desk Coordinator jobs are:
What states have the most Help Desk Coordinator jobs? States with the most job openings for Help Desk Coordinator jobs include:
Help Desk Coordinator jobs near you
Infographic showing various Help Desk Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.
Coordinator, Help Desk

Coordinator, Help Desk

Charlotte-Mecklenburg Schools

Charlotte, NC • On-site

$21.63/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Charlotte-Mecklenburg Schools rating

6.1

Company rating: 6.1 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

386th of 559 rated elementary and secondary schools

Job description

Non Instructional/Support Services
Job Number 4600322754
Start Date
Open Date 06/18/2026
Closing Date 07/03/2026
General Definition of Work
The help desk coordinator, under general supervision, performs skill-based work with minimal decision-making discretion providing first-level technical support for desktops, laptops, servers, operating systems, applications, wireless data, remote access, and voice equipment. Position works on helpdesk tickets, logs incidents, provides initial troubleshooting, and resolves incidents or escalates appropriately. Employee performs district-level work to carry-out Board of Education policies under the direction of the Assistant Director Technology Customer Service.
Essential Functions
  • Adhere to all state, federal, and local laws, policies, and procedures
  • Resolve technical issues and provide support for a variety of technologies
  • Record, troubleshoot, resolve or escalate, and track all service requests, incidents and problems related to the district information and communication technology infrastructure (computers, printers, network, telephones, voicemail, VoIP, and cell phones)
  • Respond to end-users web submittals, emails, and phone calls and provide problem resolution, diagnosis, and identification of alternative solutions
  • Provide guidance for users to access and utilize available FAQs and training resources
  • Provide full-service support for laptops including re-imaging, application support, and initial hardware diagnosis
  • Install software packages and patches to ensure continuity of service and availability
  • Collaborate with contractors, vendors, and other experts to provide adequate coverage
  • Resolve access problems regarding email, network, and district standard web application.
  • Reset passwords and gather/process information necessary for telephone, cellular, and other smart devices assignment and support
  • Track progress reports on major incidents, report status to customers, and keep them informed of impending changes
  • Participate in special projects as assigned
  • Participate in professional development and other meetings
  • Perform related work as assigned or required

Education and Experience
  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • Minimum of two years' related experience required
  • A+, Microsoft Certified Professional, Network+, or Cisco Certified Network Associate certification preferred
  • Equivalent combination of education and experience

Knowledge, Skills, Abilities
  • Knowledge and understanding of the principles, practices, and procedures of computer systems and help desk support
  • Knowledge of federal, state, and local regulatory requirements
  • Knowledge of county and school board policies, procedures, and standards
  • Knowledge of various email services; virus protection, computer imaging, data communications, wireless connectivity and remote access technologies
  • Skilled in computers and software including Microsoft Office and Google Workspace, and customer relationship management (CRM) software
  • Ability to employ positive communication skills in all settings/mediums
  • Ability to problem-solve utilizing sound judgment
  • Ability to troubleshot and provide technical support for computer programs
  • Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
  • Ability to respond appropriately to situations while maintaining a professional and personable demeanor
  • Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
  • Ability to maintain confidentiality regarding school system business
  • Ability to develop related charts, graphs, reports, and records
  • Ability to take initiative and work independently
  • Ability to work effectively in a deadline-driven, rapidly changing team environment

# of Jobs 1.00
Salary: From 21.63
Teacher Scale N
Minimum Educational Requirements HS diploma
Term 12 Month
Job Attachment View Attachment

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