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Help Desk Volunteer Jobs (NOW HIRING)

Pet Haven Inc

Front Desk Volunteer

Saint Paul, MN · On-site

$15 - $19.50/hr

Put your skills to good use by volunteering with Pet Haven to help people feel welcome and have their questions answered. Front desk volunteers will perform a range of duties to keep our fosters ...

Big Bend Cares

Front Desk Volunteer

Tallahassee, FL · On-site

Front desk volunteers are responsible for liaising information between the public/clients and the ... Volunteers also help in other departments, from Development and Finance, to Education and Quality ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

We are recruiting for a Help Desk Technician to maintain and monitor end-user workstations and ... Company-paid and Voluntary Life Insurance plans * Paid Holidays and Paid Time Off Days

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Help Desk Volunteer information

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How much do help desk volunteer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the key skills and qualifications needed to thrive as a help desk volunteer?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What is a help desk volunteer?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.
More about Help Desk Volunteer jobs

What cities are hiring for Help Desk Volunteer jobs?

Cities with the most Help Desk Volunteer job openings:

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

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Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Front Desk Volunteer

Ronald McDonald House Richmond

Richmond, VA • On-site

Other

Re-posted 16 days ago

Job description

Location Information:

Ronald McDonald House on Monument Avenue

2330 Monument Ave

Richmond, VA 23220

Volunteer Position Purpose:

Front Desk Volunteers manage the reception desk and lobby area to help keep daily operations running smoothly.

Volunteer Duties & Responsibilities:

  • Greet families when they arrive and depart from the House.
  • Answer phone calls and direct calls to staff (when appropriate). Volunteers must develop basic knowledge about RMHC Richmond to be able to answer questions related to daily operations.
  • Receive donations and interact with community members when donations are delivered. Assist with donor recognition practices (thank you notes, phone calls, etc.).
  • Light housekeeping duties to maintain cleanliness and organization in the House.
  • Other administrative tasks may be assigned on a case-by-case basis.

Qualifications, Skills, & Requirements:

  • Must be 18 years of age or older.
  • Must be comfortable operating telephone and basic office equipment.
  • Must be friendly, outgoing, and kind with an excellent understanding of and ability to follow professional and personal boundaries.Volunteers will be most successful in this role if they can be comfortable during both slow and busy periods.
  • Comfortable volunteering in a potentially emotionally demanding space.
  • Effective communication skills, ability to communicate with adults and children. Ability to follow written and verbal instructions.
  • Prior experience with children, personally or professionally, preferred.

Time Commitment:

Volunteers must be able to commit long term (at least 6 months). Volunteers are expected to attend one 2-hour shift each week.

Other Information:

  • Volunteers must successfully complete a Criminal Background Check.
  • Must be comfortable standing or walking for long periods of time and climbing multiple flights of stairs. Ability to lift/carry items that are at least 25 pounds.

How to get involved:

Individuals interested in becoming a Front Desk Volunteer at the Monument Ave House should apply online. Click here to access the Individual Volunteer Application. Once an application has been submitted, it takes about four to six weeks to complete onboarding and training.

Please direct any questions to RMHC Richmond Volunteer Services:

volunteerservices@rmhc-richmond.org

Apply