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Help Desk Lead Jobs (NOW HIRING)

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

American Operations Corporation

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

American Operations Corp.

Help Desk Lead

Montgomery, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS. This ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and ...

New

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

SOSi

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Full-time Clearance Requirement: Top Secret/SCI Compensation: USD 59,644 - USD 123,877 - yearly Company Description Founded in 1989, SOSi is among the largest private, founder-owned ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required TS/SCI ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

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All JobsHelp Desk Lead Jobs

Help Desk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk lead jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.
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What states have the most Help Desk Lead jobs?

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What job categories do people searching Help Desk Lead jobs look for?

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Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Help Desk Lead

American Operations Corporation

Montgomery, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.
This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.
Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly
Requirements
Must possess DoD Secret Clearance.
Technical Skills
• ITSM/ticketing systems
• Incident management
• Escalation coordination
• Operational reporting
• Help Desk governance
• Agile sustainment integration
Certifications
Preferred:
• ITIL Foundation
• Security+
Experience
• 7+ years Help Desk management.
• Experience supporting enterprise operational systems.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability

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