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Help Desk Lead Jobs in Michigan (NOW HIRING)

Busch's Inc.

Help Desk Manager

Ann Arbor, MI

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

New

Busch's Fresh Foods Market

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

New

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

Provide pre- and post-event status reporting to the IT Administration & Help Desk Manager. Mentorship & Knowledge Sharing * Serve as the informal technical lead and day-to-day resource for the Level ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... we help businesses stay connected in every possible sense. So, What does a Level 2 Support ... You will lead by example, creating technical procedures and accurately documenting the performed ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

... help businesses stay connected in everypossible sense. So,Whatdoes a Level 2 Support Technician Do ... You will lead by example, creating technical procedures and accurately documenting the performed ...

Overhaul LLC

Customer Support Liaison

Ann Arbor, MI · On-site

Job Summary Help support the Overhaul Help Desk, being a direct liaison with customers. In addition ... Support Customer Facing Lead to drive production adoption and value creation within responsible ...

Park Place Hotel

Front Desk Supervisor - PM

Traverse City, MI · On-site

$17.25 - $22.50/hr

Front Desk Supervisor We are looking for a Front Desk Supervisor to lead, & support front desk ... Help prepare weekly sales and business level forecast. * Help with front desk staff schedule to ...

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All JobsHelp Desk Lead JobsHelp Desk Lead Jobs in Michigan

Help Desk Lead information

See Michigan salary details

$18.7K

$55K

$103.3K

How much do help desk lead jobs pay per year?

As of Aug 27, 2026, the average yearly pay for help desk lead in Michigan is $55,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

What are popular job titles related to Help Desk Lead jobs in Michigan?

For Help Desk Lead jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Lead jobs in Michigan look for?

The top searched job categories for Help Desk Lead jobs in Michigan are:

Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $55,023 per year, or $26.5 per hour.

Help Desk Manager

Ann Arbor, MI

Busch's Inc.
Food Services and Drinking Places • 1 - 5K employees
Learn more about Busch's Inc.external

Full-time

Posted 2 days ago

New

Job description

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

  • Lead daily Help Desk operations, including prioritizing and assigning support requests.
  • Manage staff schedules and on-call coverage, including off-hours emergency support.
  • Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
  • Monitor performance metrics and ensure service level compliance.
  • Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

  • Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
  • Maintain accurate asset tracking and lifecycle management of IT equipment.
  • Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
  • Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

  • Provide support to the Systems Administrator and Infrastructure Director as needed.
  • Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

  • Participate in and support IT projects, including research, planning, and implementation.
  • Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
  • Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

  • Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
  • Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

  • Consistently follow Busch’s policies and procedures.
  • Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
  • Execute responsibilities with operational integrity and professionalism.