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Nc Fast Help Desk Jobs in Michigan (NOW HIRING)

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.50/hr

... a fast-paced environment, strong organization and attention to detail, and exceptional ... Our Help Desk team provides support from 7am - 6pm Monday through Friday and 8:30am - 12pm on ...

Kinaras Solutions Inc

IT Help Desk Manager

Battle Creek, MI · On-site

$70K - $90K/yr

Help Desk Manager Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI Job Type: Full-Time ... Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... in a fast paced, high pressure environment Strong research and problem solving skills Ability to quickly learn and master technical or complex information Additional Job Requirements 1 Year of ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Awecomm

Service Desk/Onsite Support Technician

Troy, MI · On-site

$19 - $25.75/hr

We help our clients innovate with technology and process, enabling their growth and success. Our ... The ideal candidate is proactive, customer focused, and comfortable supporting fast-moving ...

Awecomm

Service Desk/Onsite Support Technician

Troy, MI · On-site

$19 - $25.75/hr

We help our clients innovate with technology and process, enabling their growth and success. Our ... The ideal candidate is proactive, customer focused, and comfortable supporting fast-moving ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Michigan

Nc Fast Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do nc fast help desk jobs pay per year?

As of Jul 28, 2026, the average yearly pay for nc fast help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level, often requiring strong communication skills and a good network. These positions typically involve hands-on work or commission-based earnings rather than formal education requirements.

What is the NC Fast program?

The NC Fast program is a statewide system used by the North Carolina Department of Health and Human Services to process and manage social services applications, such as Medicaid and food assistance. Employees working in NC Fast Help Desk roles provide technical support and assistance to users navigating the system. Familiarity with case management software and customer service skills are often required for these positions.

Are help desk jobs still in demand?

Help desk jobs, including roles like Nc Fast Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology across industries.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What jobs are in high demand?

In the context of help desk roles, positions such as IT support specialists, technical support analysts, and customer service representatives are in high demand due to the increasing reliance on technology and remote support needs. These roles often require strong communication skills, problem-solving abilities, and familiarity with help desk software and troubleshooting tools.
What are popular job titles related to Nc Fast Help Desk jobs in Michigan? For Nc Fast Help Desk jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Michigan look for? The top searched job categories for Nc Fast Help Desk jobs in Michigan are:
What cities in Michigan are hiring for Nc Fast Help Desk jobs? Cities in Michigan with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Mercantile Bank

Troy, MI • On-site

$19 - $25.50/hr

Full-time

Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the technology field! This is a unique opportunity for individuals eager to learn and grow, with a strong passion for delivering exceptional customer service.  This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank locations on the east side of the state.  

Primary responsibilities:

  • Eagerly assist and train internal Mercantile Employees with hardware and software issues and upgrades.
  • Deliver quick and creative solutions.
  • Learn and grow your career in technology.

Why Mercantile Bank

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs. You will serve as the primary point of contact for internal bank IT Help Desk support, promptly addressing incoming inquiries through various channels. Your commitment to providing superior customer service will ensure that users have the necessary tools to perform their jobs effectively. By triaging support calls, recording inquiries, and resolving tickets efficiently, you will contribute to a seamless IT support experience.

Additionally, you will have the opportunity to provide training to end-users, create documentation for common issues, and demonstrate exceptional problem-solving skills. If you thrive in a dynamic, customer-centric environment and enjoy troubleshooting technical challenges, this position is perfect for you.

What We're Looking For

To excel as a Help Desk Technician at Mercantile Bank, candidates should possess a range of technical skills and competencies. Required software knowledge includes an understanding of Windows operating systems, PC hardware components, and proficiency in software troubleshooting.

Successful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. Additionally, flexibility to travel to Mercantile Bank locations and lift moderate weights is necessary for this role.

Requirements:

  • At least 1 years of related experience
  • Two-Year college degree or specialist certifications
  • Must be able to work the required schedule of 8am - 5 pm Monday thru Friday and every sixth Saturday from 8:30am - 12pm. Comp time is provided when working a Saturday.
  • Must be able to travel to Mercantile Bank and Eastern Michigan Bank locations on the east side of the state for troubleshooting, set up and IT support.  

A little about the schedule

Our Help Desk team provides support from 7am – 6pm Monday through Friday and 8:30am – 12pm on Saturday. This position will primarily work from 8am – 5pm Monday thru Friday with the possibility of covering 7am – 4pm shifts, also. Each team member will rotate the Saturday coverage.

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