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Nc Fast Help Desk Jobs in Michigan (NOW HIRING)

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help ... The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Adaptability and responsiveness in a fast-paced support environment. * Sound judgment regarding ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Able to work in a fast-paced and flexible work environment. * At times, projects and client needs ...

Ilitch

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Adaptability and responsiveness in a fast-paced support environment. * Sound judgmentregardingissue ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... fast-paced setting. Responsibilities: * Prepare laptops for deployment by imaging or building ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Able to work in a fast-paced and flexible work environment. * At times, projects and client needs ...

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Proven ability to prioritize and manage multiple tasks in a fast-paced environment * Experience ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

... in a fast paced, high pressure environment Strong research and problem solving skills Ability to quickly learn and master technical or complex information Additional Job Requirements 1 Year of ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role ... Ability to work effectively in a fast-paced environment and manage multiple priorities * Strong ...

Detroit IT

Service Desk Coordinator

Birmingham, MI

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of ... Ability to multi-task in a fast-paced environment. * Ability to understand technologies that are ...

Eskatech

Be Seen First

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI · On-site

$45K - $60K/yr

Manage help desk support tickets , ensuring timely resolution and excellent customer satisfaction ... Ability to multitask and work independently in a fast-paced environment. * Professional demeanor ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time ... Ability to work in a fast-paced environment Leadership * Ability to work through client issues and ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Michigan

Nc Fast Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do nc fast help desk jobs pay per year?

As of Aug 19, 2026, the average yearly pay for nc fast help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Michigan?

For Nc Fast Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Michigan look for?

The top searched job categories for Nc Fast Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Nc Fast Help Desk jobs?

Cities in Michigan with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk

FastTek

Detroit, MI

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Help Desk #1062285
Job Description:
Position Summary:
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.
Minimum Qualifications:
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.

Communication:
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:
  • First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  • Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  • Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  • Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  • Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  • User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  • System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  • Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  • Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  • Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  • Performs other duties as assigned by supervisor.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.