ZipRecruiter

Log In

1

Nc Fast Help Desk Jobs in Michigan (NOW HIRING)

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ... A fast-growing company with leadership and growth opportunities * A supportive team environment ...

Scenthound

Front Desk Associate

Birmingham, MI · On-site

$13/hr

A sales-driven mindset with a passion for helping customers make informed decisions * Proactive and ... A fast-growing company with leadership and growth opportunities * A supportive team environment ...

Confidential

Dental Front Desk

White Lake, MI · On-site

$19 - $24/hr

Act fast! We are a small private dental office. We are seeking a dental front desk to help answer phones, make appointment, do recall, check patients in and out and to do insurance verification. We ...

Holiday Inn Express & Suites

Front Desk Agent

Williamsburg, MI · On-site

$12.75 - $16/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced ...

Staybridge Suites

Front Desk Agent

Kalamazoo, MI · On-site

$13.50 - $17/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced ...

previous page

Showing results 41-60

All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Michigan

Nc Fast Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do nc fast help desk jobs pay per year?

As of Aug 19, 2026, the average yearly pay for nc fast help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Michigan?

For Nc Fast Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Michigan look for?

The top searched job categories for Nc Fast Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Nc Fast Help Desk jobs?

Cities in Michigan with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Field Restaurant Technology Support Specialist

McDonald's

Ypsilanti, MI • On-site

$17 - $20/hr

Full-time

Posted 19 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,067 frontline employees who took The Breakroom Quiz

60th of 106 rated fast food restaurants

Job description

Field Restaurant Technology Support Specialist
Pay: $17.00 - $20.00 per hour, based on experience
Position Summary
We are seeking a hands-on, self-motivated Field Restaurant Technology Support Specialist to support multiple McDonald's restaurants throughout Southeast Michigan.
This is NOT a traditional IT help desk position. This role requires working inside the restaurants, inspecting equipment, troubleshooting technology issues, coordinating with McDonald's approved technology vendors and help desks, and helping keep our restaurant technology operating at peak performance.
The ideal candidate enjoys solving problems, working with people, and taking ownership of technology in a fast-paced restaurant environment. Most of your workday will be spent traveling between restaurant locations rather than sitting behind a desk.
Candidates with strong technical aptitude but limited professional experience are encouraged to apply. We are willing to train the right individual who demonstrates initiative, strong problem-solving skills, and a commitment to learning.
Primary Responsibilities
  • Visit assigned restaurants on a regular schedule to inspect restaurant technology and identify issues before they become major problems.
  • Perform routine technology walks to proactively identify equipment failures, damaged cables, worn peripherals, printer supply shortages, loose connections, and other conditions that may impact restaurant operations.
  • Troubleshoot hardware, software, and connectivity issues affecting restaurant operations.
  • Work directly with McDonald's approved technology support centers and vendors to diagnose and resolve equipment issues.
  • Install, replace, configure, and test approved hardware components when appropriate.
  • Coordinate equipment repairs with outside service providers.
  • Verify that repaired equipment is functioning properly before leaving the restaurant.
  • Maintain inventory of replacement equipment, cables, peripherals, batteries, and technology supplies.
  • Document service calls, repairs, and follow-up actions.
  • Train restaurant managers and employees on proper use of restaurant technology when needed.
  • Assist with restaurant technology upgrades, installations, and new equipment rollouts.
  • Perform preventive maintenance to maximize equipment uptime.
  • Identify recurring technology issues and recommend long-term solutions.
  • Respond to urgent technology issues that impact restaurant operations.
  • Maintain a professional working relationship with restaurant management while providing outstanding customer service.

Technology You May Support
Examples include:
  • Point-of-Sale (POS) systems
  • Self-Order Kiosks
  • Digital Menu Boards
  • Drive-Thru Headsets
  • Kitchen Video Systems (KVS)
  • Back Office Computers
  • Routers, Switches, Firewalls, and Network Equipment
  • Receipt Printers
  • Label Printers
  • Office Printers
  • Cash Drawers
  • Credit Card Terminals
  • Tablets and Handheld Devices
  • Internet Connectivity
  • Wi-Fi Equipment
  • Basic Security Camera Troubleshooting
  • Restaurant Audio Systems
  • Digital Drive-Thru Equipment
  • Mobile Order & Pay devices
  • Restaurant peripherals and associated hardware

What This Job Is NOT
This position is not a traditional IT support or help desk role.
This is not:
  • A remote or work-from-home position.
  • A desk job where you spend the day behind a computer.
  • A software development or programming position.
  • A job where you simply open support tickets and wait for someone else to fix the problem.
  • A role that supports employees over the phone from a central office.

Instead, this is a hands-on field support position where you will spend the majority of your day inside our restaurants.
You will:
  • Visit multiple restaurant locations each day.
  • Inspect technology and equipment to identify potential issues before they become failures.
  • Troubleshoot problems on-site.
  • Work alongside restaurant managers and crew members to resolve technology issues.
  • Coordinate with McDonald's approved technology support providers and vendors while remaining on-site to test solutions and ensure equipment is fully operational.
  • Take ownership of keeping restaurant technology functioning so restaurant teams can focus on serving customers.

If you enjoy solving problems, working independently, traveling between locations, and seeing the immediate impact of your work, this position offers an exciting opportunity to make a difference every day.
Qualifications
Qualified candidates should possess:
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work effectively with restaurant managers and employees.
  • Ability to learn new technologies quickly.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Basic understanding of computers, networking, and electronic equipment.
  • Ability to prioritize multiple tasks and respond to changing business needs.
  • Ability to safely lift up to 40 pounds.
  • Ability to use ladders and basic hand tools when needed.

Transportation Requirements
Because this position supports multiple restaurant locations, candidates must have:
  • A valid driver's license.
  • Reliable personal transportation.
  • Current automobile insurance meeting Michigan legal requirements.
  • A driving record that allows them to safely perform the duties of the position.

Travel between restaurant locations is an essential function of this role.
Mileage reimbursement is provided for business-related travel between restaurant locations in accordance with company policy.
Preferred Qualifications
Experience with any of the following is a plus:
  • Restaurant technology
  • Retail technology
  • Computer repair
  • Network troubleshooting
  • Electronics
  • Information Technology
  • Robotics
  • Engineering
  • Field Service
  • Technical Support
  • POS Systems

Students or recent graduates pursuing degrees in Information Technology, Computer Science, Robotics, Engineering, or related technical fields are encouraged to apply.

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

McDonald's logo

About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

View All McDonald's Jobs

Apply