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Help Desk Password Reset Jobs in Michigan (NOW HIRING)

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

The Help Desk Specialist will perform various computer operations tasks as required ... Identify and resolve password, device and communication calls. ( 20%)* Provide assistance with ...

Priority Waste

Perform user-account tasks under guidance - password resets, account setup/removal, group ... help desk, customer service, or technical support role - or equivalent hands-on experience.

Village Green

Software Support Specialist

Southfield, MI · On-site

$65K/yr

... help desk support to on-site and corporate associates for property management software related ... password reset, etc. Participate in the creation of standards and compliance with Best Practices ...

Gristede's Foods

90 General Clerk

Troy, MI · On-site

Provides first-level technical support by responding to help desk tickets and phone requests ... Assists team members with password resets, account unlocks, and the creation and maintenance of ...

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Help Desk Password Reset information

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Michigan? For Help Desk Password Reset jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Michigan look for? The top searched job categories for Help Desk Password Reset jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Password Reset jobs? Cities in Michigan with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you

Help Desk Representative

MyMichigan Health

Midland, MI • On-site

$15 - $19.25/hr

Full-time

Posted 24 days ago

MyMichigan Health rating

6.5

Company rating: 6.5 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Summary
The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.
Responsibilities
(20%)* Identify and resolve password, device and communication calls.
(20%)* Provide assistance with major application connectivity and use within established guidelines.
(20%)* Identify and resolve printer problems within established guidelines.
(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.
(20%)* Identify and resolve personal computer startup and use problems within established guidelines.
OTHER DUTIES AND RESPONSIBILITIES:
Triage and assign problems the customer cannot otherwise resolve.
Manage the problem tracking and knowledge management system.
Attend and participate in department, group and other project or committee meetings.
Provide help desk, customer service and technical training as necessary.
Perform various computer operations tasks as required
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures
N/A
Required Education
High School Diploma or equivalent required.
Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.
Other Information
EXPERIENCE, TRAINING AND SKILLS:
One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.
Excellent written and verbal communication and customer service skills. Independent problem solving.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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