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Entry Level Help Desk Support Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk Analyst

Kalamazoo, MI · On-site

$18 - $22/hr

... entry-level technical issues with patience and attention to detail. • Familiarity with technical support practices in a help desk or end-user support environment. • Experience working with PCs ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Provide exemplary client support and technical issue resolution via email as needed Maintain strong knowledge on supported products Meet performance objectives in call quality, customer satisfaction ...

Mercantile Bank

Help Desk Technician

Grand Rapids, MI

$19.25 - $26/hr

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the ... By triaging support calls, recording inquiries, and resolving tickets efficiently, you will ...

Mercantile Bank

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the ... By triaging support calls, recording inquiries, and resolving tickets efficiently, you will ...

Mercantile Bank

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the ... By triaging support calls, recording inquiries, and resolving tickets efficiently, you will ...

Etna Shared Services

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Professional development opportunities to support your growth. * A collaborative and inclusive work ... Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role ...

Etna Shared Services

Help Desk Technician

Grand Rapids, MI

$18.50 - $25/hr

Professional development opportunities to support your growth. * A collaborative and inclusive work ... Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role ...

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

TEKsystems

Helpdesk Support Technician

Lansing, MI

$19 - $22/hr

... Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell ... Entry Level Job Type & Location This is a Contract position based out of Lansing, MI. Pay and ...

New

TEKsystems

Helpdesk Analyst

Grand Rapids, MI · Hybrid

$18/hr

Skills Help desk support, Customer service, Windows, Phone support Top Skills Details Help desk ... Level Entry Level Job Type & Location This is a Contract position based out of Grand Rapids, MI.

TEKsystems

Helpdesk Analyst

Grand Rapids, MI · Hybrid

$18/hr

Skills Help desk support, Customer service, Windows, Phone support Top Skills Details Help desk ... Level Entry Level Job Type & Location This is a Contract position based out of Grand Rapids, MI.

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Entry Level Help Desk Support information

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Michigan? For Entry Level Help Desk Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Michigan look for? The top searched job categories for Entry Level Help Desk Support jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk Support jobs? Cities in Michigan with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Michigan as of May 2026, with employment types broken down into 2% As Needed, 17% Full Time, 64% Part Time, 2% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution.
Help Desk Analyst

Help Desk Analyst

Robert Half

Kalamazoo, MI • On-site

$18 - $22/hr

Temporary

Posted 18 days ago

Job description

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.
Responsibilities:
• Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
• Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
• Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
• Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
• Assist with Chromebook setup, support, and issue resolution when assigned.
• Track completed work accurately and communicate status updates to the appropriate team members.
• Test devices after installation or repair to confirm they are functioning properly before handoff.
• Maintain an organized work area and handle technology assets carefully during support and deployment activities.• Basic understanding of computer hardware, desktop systems, and common software applications.
• Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
• Familiarity with technical support practices in a help desk or end-user support environment.
• Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
• Exposure to Chromebook devices is strongly preferred.
• Strong communication skills and the ability to provide clear support to non-technical users.
• Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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