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Entry Level Help Desk Support Jobs in Michigan (NOW HIRING)

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Provide exemplary client support and technical issue resolution via email as needed Maintain strong knowledge on supported products Meet performance objectives in call quality, customer satisfaction ...

Etna Shared Services

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Professional development opportunities to support your growth. * A collaborative and inclusive work ... Etna Supply is looking for a Help Desk Technician to join our dynamic team! In this hands-on role ...

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

This position will be located in Troy, MI and will support our Mercantile and Eastern Michigan Bank ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

TEKsystems

Service Desk Analyst

Ann Arbor, MI · Hybrid

$17 - $18/hr

Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...

TEKsystems

Service Desk Analyst

Ann Arbor, MI · Hybrid

$17 - $18/hr

Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...

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All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Michigan

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Michigan? For Entry Level Help Desk Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Michigan look for? The top searched job categories for Entry Level Help Desk Support jobs in Michigan are:
What cities in Michigan are hiring for Entry Level Help Desk Support jobs? Cities in Michigan with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Michigan as of June 2026, with employment types broken down into 61% Full Time, 32% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Help Desk Support (158335)

Help Desk Support (158335)

KEY BUSINESS SOLUTIONS, INC.

Detroit, MI • On-site

$19.75 - $26.75/hr

Contractor

Posted 23 days ago

Job description

Help Desk Support (158335)

Detroit, MI

12+ Months `

This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.

Technical degree preferred, or some college.

Experience in a technical support or help desk role, preferably in an educational environment.

Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software.

Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)

Must-have: Solid customer service experience (phone-based support preferred)

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Minimum Qualifications:

• Bachelor’s degree in information technology, Business Administration or related discipline.

• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

• Minimum of three (3) years' experience in a technical support or help desk role, preferably in

an educational environment.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems,

• Familiarity with common software applications, preferably all aspects of the Microsoft Office

Suite,

• Understanding of network fundamentals, including Wi-Fi connectivity and basic

troubleshooting,

• Experience with remote desktop tools, call management and helpdesk software.

Communication:

• Strong verbal and written communication skills, with the ability to explain technical concepts to

non-technical users clearly and effectively.

• Ability to accurately document service requests, troubleshooting steps, and resolutions in the

helpdesk system.

Physical Requirements:

• Ability to sit for extended periods while working on a computer.

• Occasional lifting and transporting of moderately heavy objects, such as computers and

peripherals.

Regards,

Venkat Krishna Mohan

Key Business Solutions, Inc.

 

||Email: recruiter8@keybusinessglobal.com